Cape Coral Chrysler Dodge Jeep Ram - Service Center

overpriced I went to the dealership on 12/22 (no appointment) to inquire about my headlights not seeming to work. They were too busy to handle that day (understo I went to the dealership on 12/22 (no appointment) to inquire about my headlights not seeming to work. They were too busy to handle that day (understood; no appointment). Told me to come back on 12/24. I said are you open and was told "yes, ma'am 7-4 no appointment needed" I showed up at 8 a.m. on 12/24 to be told of course I need an appt., and they were only open until noon and could not fix the headlights, even though they were both now out. Complained online and got an appt for 12/29. Service personnel very nice to deal with. But over $700 for 2 headlights?? I've bought CARS for $700! Service manager offered by 10% discount, which was very nice. But price is absolutely ridiculous. I have had this car for exactly 1 year, less than 25k miles on it, and these headlights - that ought to be trimmed in gold - only have a 24 month warranty! If headlights cost this much I can't imagine is something big goes wrong! Going to have to trade in my Jeep and go back to Hyundai. I checked a few other places and they were much cheaper estimates. Also, on my last visit, the service manager I dealt with told me he signed me up for the VIP system, which would entitle me to discounts, etc., but when I inquired with staff about it, they had no idea what I was talking about, and the manager who signed me up is conveniently no longer there so they couldn't do anything. More

Jeep Cherokee Trailhawk with Uconnect Issue I went to this dealer with a Uconnect issue. Before going I called and spoke with Andrew, a service advisor, he was helpful. I made an appointment and I went to this dealer with a Uconnect issue. Before going I called and spoke with Andrew, a service advisor, he was helpful. I made an appointment and took vehicle in. The experience was great. I will continue to go to this dealer for my Cherokee. More

Great service Very polite, prompt service, went the extra mile and took care of recall issues even without an appointment. Very happy to have a ram service center i Very polite, prompt service, went the extra mile and took care of recall issues even without an appointment. Very happy to have a ram service center in cape coral More

Best Service Ever We had a slight problem with our 2016 Chrysler Town and Country and stopped in to see if they could help us. They not only fixed the problem right awa We had a slight problem with our 2016 Chrysler Town and Country and stopped in to see if they could help us. They not only fixed the problem right away, but also washed the car. We would not hesitate to go to this dealership for our next car. More

Ram service Happy with the service, I did notice the oil change was Pennsoil 5-20 , I always used 100% synthetic but did not specify this expecting this was the o Happy with the service, I did notice the oil change was Pennsoil 5-20 , I always used 100% synthetic but did not specify this expecting this was the only oil type a dealer would use, this should have been discussed before service, Service was prompt and all recalls were taken care of. More

Completely awesome experience I’ve never had such a great experience at a dealer. Fast, professional, texted me and set everything up via text. Truck recalls we’re taken care of an I’ve never had such a great experience at a dealer. Fast, professional, texted me and set everything up via text. Truck recalls we’re taken care of and they made it a pleasure More

Top Notch Service We recently took advantage of a service special the dealership has. I was greated promptly. I was even thanked for being early for my appointment! I a We recently took advantage of a service special the dealership has. I was greated promptly. I was even thanked for being early for my appointment! I also needed a battery for a remote and was escorted to the parts department where I wad taken care of in about 3 minutes and at a price I could not have wished for! To top it off, they washed my van. All this on a Saturday! Five stars all the way! More

Excellent Service I was able to schedule a service appointment with short notice over a holiday weekend. My vehicle was immediately processed upon my arrival and the se I was able to schedule a service appointment with short notice over a holiday weekend. My vehicle was immediately processed upon my arrival and the service was performed quickly and as agreed. I was kept informed of parts availability and time frames. More

Excellent Staff My experience with the service staff was excellent, Brian was on point with taking care of my vehicle needs and had my vehicle cleaned and ready when My experience with the service staff was excellent, Brian was on point with taking care of my vehicle needs and had my vehicle cleaned and ready when I arrived to pick it up. I used another Dodge dealership in the past but I will use this one for all my future needs More