Cape Coral Chrysler Dodge Jeep Ram - Service Center

Worth the drive!! My Fiat is not from there, of course, but your dealership just got the best person I know from car dealerships in this area, Maurizio Randazzo, who kn My Fiat is not from there, of course, but your dealership just got the best person I know from car dealerships in this area, Maurizio Randazzo, who knows all about customer service, and since I bought 4 cars so far from him, and now have NO desire to go back to the other dealership, I called him to see if your dealership could do my oil change and service, and I wanted to look at a car for someone else. He invited me to come out there, it was clean, big, and beautiful, so I’m sure we will be coming out there from now on. I hope the future is Fiat, so I could get warranty work if I needed. Good job bringing Maurizio there, I also met a few others who showed me around the lot, the young man that cleaned my car was great, and I recognized a few others from the old dealership. Sam, one of the service attendants, stood with me while I waited for someone to write the car up, and was very hospitable. Customer Service is very important to me. More

Oil Change and tire rotation Rebecca facilitated the service appointment and did an excellent job from start to finish. She was very professional and accommodating. Even gave me Rebecca facilitated the service appointment and did an excellent job from start to finish. She was very professional and accommodating. Even gave me a tour of the new facility More

service the people were very helpful, the facility was clean, and the work was excellent. i would recommend this dealership for all services. keep up the the people were very helpful, the facility was clean, and the work was excellent. i would recommend this dealership for all services. keep up the good work More

Service and warranty Had apt weeks in advance. Was told they would honor my service plan and that they would have my tires in stock. This is the only reason I scheduled wi Had apt weeks in advance. Was told they would honor my service plan and that they would have my tires in stock. This is the only reason I scheduled with them. Once I arrived it was if they didn’t know why I was there, wouldn’t honor my service contract, and had to order my tires. The only thing they did for 90+ minutes was update my software for a recall, which I could have gotten all 3 services performed at once at Naples. Never once apologized or acknowledged this inconvenience as a customer. Staff is poorly trained in customer communication and lack professionalism. I was going to lease my daughter a Jeep,but will travel somewhere else even though I live in Cape Coral for my SRT Durango and my future lease so I don’t have to deal with this service department again. Big disappointment for a lifetime Dodge customer. More

Scratched tailgate I brought my truck in for a tailgate latch recall they scratched my tailgate while repairing I said told the service guy and he said oh really end of I brought my truck in for a tailgate latch recall they scratched my tailgate while repairing I said told the service guy and he said oh really end of conversation. They don’t care about you the customer at all. More

Great Facilities Nice state of the art new dealership. Comfortable waiting area with complimentary drinks while you wait. Service was expedient and staff was friendly. Nice state of the art new dealership. Comfortable waiting area with complimentary drinks while you wait. Service was expedient and staff was friendly. While I browsed the lot I did not encounter any high pressure salesmen. Rather most salespersons were open to helping answer and questions I may have and to make my time on the lot more pleasant. More

Great Location, Growing Pains This new location is wonderful for Cape Coral residents. It is a very large, gleaming new facility. The employees are super friendly and work hard t This new location is wonderful for Cape Coral residents. It is a very large, gleaming new facility. The employees are super friendly and work hard to please you. The "growing pains" once resolved will make this a 5 star: 1. parts were needed to be ordered for another servicing. I was never called to be informed they were in. 2. I left at least 2 messages asking about the parts and still didn't hear back. 3. I finally heard back from a different employee eventually 4. There seems to be some confusion when servicing plug in hybrids on the part of technicians. These are all things that can be improved on and I believe this new dealership will do it. They seem honest and apologize when they make a mistake. We will go there again. More

Very pleasant people to deal with The dealership was very clean and the people were very friendly and knowable. I Would recommend the dealership to any of my friends and family The dealership was very clean and the people were very friendly and knowable. I Would recommend the dealership to any of my friends and family More

They've done it again! Second time servicing my vehicle here and I am very satisfied. Just great service and the best staff. Would recommend this place to anyone, anyday! Second time servicing my vehicle here and I am very satisfied. Just great service and the best staff. Would recommend this place to anyone, anyday! More

oil change great place to come to. Place was very clean, nice lounge and friendly staff. nice kiddie area too. great selection of cars used and new. will consi great place to come to. Place was very clean, nice lounge and friendly staff. nice kiddie area too. great selection of cars used and new. will consider coming here when its time to trade up thank you More