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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.8
553 Reviews

553 Reviews of Capistrano Mazda - Service Center

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November 17, 2019

Excellent service The service was on time and efficient and Cyrenaica Morena was friendly and very helpful. Her attention to mY needs as a customer we’re excellent. More

by JPAJTASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Capistrano Mazda responded

Thanks for sharing your quality experience with our team and especially with Cyrena. We appreciate your business and hope to see you again soon! Kate

November 15, 2019

FIVE STAR FRIENDLY SERVICE All employees dealt with in past and even those who I never dealt with really make sure you are well taken care of. The friendly, professional environ More

by ericsvu8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Jerry Aydemir
Nov 17, 2019 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughtful review with us. We are happy to know that your experience while working with our service department went so well. We look forward to helping you in the future! Kate

November 13, 2019

Great Dealership. Cyrena was great to work with. She's very knowledgeable about Mazda vehicles and explained everything on the work order in detail. I can't imagine goi More

by rw3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2019 -

Capistrano Mazda responded

We appreciate your business and feedback! We strive to meet and exceed the expectations for all of our guests and are thrilled to know Cyrena took such good care of you. Kate

November 09, 2019

Recall Took longer than expected... drove off and dashboard lights were on so had to turn around and go back... good thing they had snacks and coffee. Proble More

by cherylzenimura
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Reiter
Nov 11, 2019 -

Capistrano Mazda responded

Hi Cheryl, Thanks for taking the time to share your experience! While it's good to know that the issue with the dashboard lights got resolved, we're sorry for the frustration and long wait that it caused. We hope you will give us a chance to demonstrate that this is not a typical experience at Capo Mazda! Please feel free to reach out at customerservice@capovwmazda.com if you would like to follow up. Kate

November 06, 2019

Capistrano Mazda is the BEST The world would be a better place if everyone was like Capo Mazda. This dealership really blows my mind. First, we walked in 3 years ago looking f More

by nkoritz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Nov 07, 2019 -

Capistrano Mazda responded

Thank you for taking the time to share your experience! It's wonderful to hear that you've had such consistently positive experiences with both the sales and service departments at Capo Mazda. We will share your feedback with our staff, who are sure to appreciate your kind words. We look forward to seeing you again soon! Kate

November 02, 2019

Cyrena Moreno is the best Service Advisor! I have worked with Service Advisors at Toyota, Lexus, BMW, Acura, and Audi, and Cyrena is one of the best Service Advisors I have ever worked with! Sh More

by ap_yong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Capistrano Mazda responded

We are so happy to hear Cyrena took such great care of you and your wife! We will be sure to pass your message along to her and can't thank you enough for your review! Kate

October 26, 2019

I love mazda They are so friendly, approachable and they answers questions so well. I can highly recommend Mazda to my friends and family members. Thank you so muc More

by maki_myl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2019 -

Capistrano Mazda responded

Thank you for your wonderful review! We're so glad to hear that you found our service department to be friendly and helpful and we truly appreciate the recommendation. We hope to see you again at Capo Mazda! Kate

October 25, 2019

It was extremely good! I enjoyed the service I received and it was fast. I really enjoyed the experience a lot thank you. I had a very great experience today. More

by jakegroeniger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Oct 25, 2019 -

Capistrano Mazda responded

Thank you for your kind words, Jake! It's great to know that you had a positive experience at Capo Mazda. Kate

October 24, 2019

Top Notch Service I have been very pleased with this dealer and the service department over the two years I have owned my Mazda 3. So far, so good, no problems with the More

by nancy.business
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Capistrano Mazda responded

Thank you for taking the time to share your experience at Capo Mazda's service department, Nancy! We're pleased to know that you're happy with both our staff and your Mazda 3. We work hard to ensure that our customers' service visits are efficient and as pleasant as possible - thanks for your positive feedback on our amenities! We appreciate your business and hope to see you again soon. Kate

October 21, 2019

100,00 visit 100,00 mile checkup and brakes checked. I scheduled the visit on line but they did not have a copy of the appointment. But, they serviced the car. More

by MFLANAGAN170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I cann't remember the other women at the desk but they were equally great.
Oct 22, 2019 -

Capistrano Mazda responded

Thanks for your review of Capo Mazda, we really appreciate the feedback! It's good to know that you found your service visit to be timely and convenient. We apologize if there was any confusion about your appointment, thank you for bringing that to our attention. We hope to see you again soon! Kate

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