Capistrano Mazda - Service Center

Highest level of consistent customer! Mazda staff were exceptionally courteous when I came in for a scheduled oil change. However it was discovered that a fuel injection and spark plug Mazda staff were exceptionally courteous when I came in for a scheduled oil change. However it was discovered that a fuel injection and spark plug check were also needed. This pushed my bill into a much more expensive category but the gal who served me found a coupon which shaved off a few dollars which was greatly appreciated as was her gracious and helpful attitude. It took a good bit longer than anticipated but she did kindly offer me a loaner car but because of some mobility issues I had after surgery I declined to accept her offer. I stayed in the lovely lobby area and enjoyed participating in the great and well stocked selection of snacks, water, and hot beverages that you graciously provide your customers. Very much appreciated. Thankfully too the TV was off so I was able to make several important phone calls so the extra time needed to complete the service was put to good use. Fredy, my favorite Mazda staff member and Service Manager, was off yesterday which was initially a bit personally disappointing because I trust him implicitly. However, as is noted above, Cyrena, the gal who served me was excellent and did an outstanding job as well. Could I just also point out one small oversight that the person who changed the oil on both past services omitted to do? The little window sticker that lets you know when the next oil change is due was not added after the past two services It really helps me to have it otherwise I will be apt to forget to schedule it. I just pen in another 5000 miles to the old sticker but it looks rather tacky. In no way am I complaining and I do remain a very satisfied Maxida customer! More

Pain free service Before I even turned off the engine, my service rep was greeting me. Service time was acceptable and I even had a coupon, so the price was right. Serv Before I even turned off the engine, my service rep was greeting me. Service time was acceptable and I even had a coupon, so the price was right. Service waiting area is very comfortable and clean. Service reps are helpful and efficient. More

Fast and easy and affordable Excellent service , waiting room was excellent comfortable warm and quiet , on time appointment promised time to work on the money easy fast no pr Excellent service , waiting room was excellent comfortable warm and quiet , on time appointment promised time to work on the money easy fast no problem easy to work with people I know with her doing More

40K Service Service was excellent as always! I appreciate your helpful staff and I am always impressed by the great service that Freddy Campos provides. I really Service was excellent as always! I appreciate your helpful staff and I am always impressed by the great service that Freddy Campos provides. I really enjoy the service and quality your Mazda Dealership brings to it's customers. More

I enjoy the facilities and knowledge level in Service Dept I had the 30000 miles check done for my car as well as CarPlay being installed. I enjoy the friendliness at Capo Mazda and the new facilities. Due t I had the 30000 miles check done for my car as well as CarPlay being installed. I enjoy the friendliness at Capo Mazda and the new facilities. Due to length of time my car was to be serviced and the lateness of the day I was given a loaner car, a very nice convenience. Up front I knew the costs and though I knew I could probably get the checkup done for less elsewhere I preferred to use Mazda specialists for this big one. Honestly a big factor for me also is that my car comes back sparkly clean. It was rainy the day of the service so I expected to pick up a spotty car the next am. Instead I was told they rewashed all the cars that got rained on the day prior. Much appreciated! More

Excellent service Freddie handed our service. He is very helpful and customer service oriented. I drive all the way from Banning to get our car serviced because I tru Freddie handed our service. He is very helpful and customer service oriented. I drive all the way from Banning to get our car serviced because I trust him. I've known him fro years, because I was a customer of Phillips Mazda for years. More

friendly service Bought a certified preowned car from Capo Mazda and took it in for its first oil change/rotation. They were very friendly and efficient. They also fix Bought a certified preowned car from Capo Mazda and took it in for its first oil change/rotation. They were very friendly and efficient. They also fixed a few small problems that I had noticed when I bought the car. More

quick oil/ maintenance / general service Purchased my vehicle at this dealership and was very happy with my experience. Using them to service my car.front desk advisor named Freddy is absolut Purchased my vehicle at this dealership and was very happy with my experience. Using them to service my car.front desk advisor named Freddy is absolutely terrific. More

Brakes and scheduled service I brought in my vehicle for scheduled oil change and tire rotation. I also requested a brake check because they have been noisy since I purchased the I brought in my vehicle for scheduled oil change and tire rotation. I also requested a brake check because they have been noisy since I purchased the vehicle. Cyrena in the service department took my request seriously. When I got the same response I’ve received before (”the brakes are fine. Must be dust.”), she pushed to have this issue addressed more thoroughly. the brakes are finally noise free for the first time since I purchased the vehicle in 2017. Thank you Cyrena! More

Great service department! I was able to get my car in for scheduled maintenance on a Saturday on short notice. Fredy in the service department was very friendly and checked my I was able to get my car in for scheduled maintenance on a Saturday on short notice. Fredy in the service department was very friendly and checked my car in quickly. The service was performed within a couple of hours and my car had been given a wash! More