Capistrano Mazda - Service Center

Amazing These guys are just way too nice!Not sure who i like better Alec was great, but Freddie has that friendly smile.Can hardly wait til my next visit. These guys are just way too nice!Not sure who i like better Alec was great, but Freddie has that friendly smile.Can hardly wait til my next visit. More

Best Customer Service I've Experienced at a Dealership! I called to make an appointment to have my battery replaced as it was still under warranty from the dealership and kept dying on me (jump starting you I called to make an appointment to have my battery replaced as it was still under warranty from the dealership and kept dying on me (jump starting your battery twice in one day is not fun!). They gave me the first available opening the following day, but I didn't want to risk having to tow if it died again. So, I asked them if I could bring the car in now and leave it overnight. Without hesitation, the rep on the phone said that would be fine. Phew! I arrived around 430pm when they were already winding down for the day and finishing up their last appointments. I was greeted upon arrival at the service center and right away offered a rental car free of charge. Fredy Campos assessed my situation and realized that he could change my battery and have me up and running within the hour. I was thrilled to say the least! Every rep I encountered that day was extremely friendly and very helpful. I will be returning there for future car needs for sure! More

Excellent Service- Excellent Sales Staff Fredy Campos is great! He has excellent customer service skills, is friendly and very accommodating to customer needs. 5 stars!!! Katrina in sales Fredy Campos is great! He has excellent customer service skills, is friendly and very accommodating to customer needs. 5 stars!!! Katrina in sales also gets 5 stars! They are both amazing. More

Service department is amazing! I bought my new Mazda here 2 years ago. I wrote a review of my sales experience at the time, which was great. I really thought, there's no way t I bought my new Mazda here 2 years ago. I wrote a review of my sales experience at the time, which was great. I really thought, there's no way the service department can be this good too. Well, it is! Every time I've taken my car in during the past two years, Fredy and Alec have been professional, friendly, and highly efficient. But, the best part is....they are so honest. They don't sell you anything your car doesn't need, and are truly there to help you. They are very busy, because everyone wants to take their cars there, and yet they treat you like a valued customer. How rare is that these days? They really understand how to keep customers coming back. Because of employees like Fredy, I tell all my friends about this dealership. You really have to give them a try to see what you've been missing elsewhere. Thanks, Fredy! Connie Larimore More

Great Service and Team Fredy and the team always have your best interest in the service department. I have been going for multiple years, because I know they are always goin Fredy and the team always have your best interest in the service department. I have been going for multiple years, because I know they are always going to do a great job. More

Fixed transmission and even replaced a recalled part Brought my car in to have the transmission fixed, they also replaced a recalled dash. I’ve been calling my local Cerritos Mazda dealership for almost Brought my car in to have the transmission fixed, they also replaced a recalled dash. I’ve been calling my local Cerritos Mazda dealership for almost a year and the part is “never in” and they’ll call me when they get a new shipment, but the San Juan Capistrano location replaced it no problem. Larry Ulrich, Fredy Campos and Hector Arvizu really took care of me and my car. Drop off and pick up of my vehicle was super fast and hassle free, they even finished with my vehicle a day before assumed. They also checked to see if my transmission was under warranty. Thank you guys so much! Larry, Fredy and Hector, you were amazing. If anything else happens, it’s well worth the drive to have the right people taking care of your vehicle. More

Great Customer Service Fredy answered all my questions and I had quite a few. I have to say even though I will need to spend a bit of money I was very happy!!! Thank yo Fredy answered all my questions and I had quite a few. I have to say even though I will need to spend a bit of money I was very happy!!! Thank you Fredy!!! More