Capistrano Mazda - Service Center

Recall review I had a recall on my vehicle. The dealership, Freddy inparticular was extremely helpful and provided me with a courtesy car while my vehicle was being I had a recall on my vehicle. The dealership, Freddy inparticular was extremely helpful and provided me with a courtesy car while my vehicle was being serviced. Took 2 weeks due to sourcing parts. Car was returned, washed and cleaned and has since been running beautifully. Love my Protege5. 135k miles and still running like a top! Zoom-zoom! More

Quick and Easy I was having trouble with the fob for my Mazda CX-5. I called the Capistrano Mazda Service Department and explained what was happening. Fredy knew imm I was having trouble with the fob for my Mazda CX-5. I called the Capistrano Mazda Service Department and explained what was happening. Fredy knew immediately what my issue was and told me to come in and he'd take care of it. When I made that call I was sure it was going to cost me an arm and a leg to fix. I went in and both gentlemen in the office met me with a smile. I explained that I called earlier, and Fredy remembered our conversation. He took my fob apart, replaced the battery (and didn't make me feel stupid because I didn't know how to change it myself), and sent me away, a happy camper. There was no charge for fixing my "broken fob". Dealerships just don't have customer service like that any more, so I'm super happy! More

Service visit I have probably written only a couple of reviews in my life, but I had to write a review because the service I received this past weekend was way beyo I have probably written only a couple of reviews in my life, but I had to write a review because the service I received this past weekend was way beyond anything I've ever received at a dealership. Fredy Campos was professional, attentive, informative, and just made the entire experience very easy. I came in for an airbag adjustment that stemmed from a recall notice. I was in and out within 45 minutes - just as Fredy promised. When does that ever happen at a car dealership? More

Amazing I just wanted to thank Alec Raetz for the GREAT service I received when I brought my car in for an oil change. I had a few marks on my new car from a I just wanted to thank Alec Raetz for the GREAT service I received when I brought my car in for an oil change. I had a few marks on my new car from a parking lot and I was upset...It was my new car! Alec took the time to rub it out, I was so happy! He is a true professional, Mazda is very very lucky to have him . Thank you Alec. Lisa Kelly More

Freindly service close to home My car was acting funny over the weekend. When I called Mazda they gave me good, accurate information about when I could bring the car in for service My car was acting funny over the weekend. When I called Mazda they gave me good, accurate information about when I could bring the car in for service. Fredy was freindly and gave me clear information about what services my car needed. He communicated easily about prices and emailed the service estimate to me at my request. It took a few days for the work to be completed, but my husband says that Nissan had his truck for over a week and that kind of thing is normal with he dealerships. In the past I have gone to a small family owned mechanic in Lake Forest. Since I was towing the car from San Clemente, I thought I'd try Capo Mazda. When the car was ready to be picked up, it was freshly washed and vacuumed. Now my car is back to normal ready for many more miles. I'll be back to Capo Mazda in the future. More

Professional and Efficient Service Fredy Campos has helped me both times I have visited this dealership and has made my time at the dealership painless. This is the only Mazda dealershi Fredy Campos has helped me both times I have visited this dealership and has made my time at the dealership painless. This is the only Mazda dealership I will deal with from this point on due to his professional, honest, and efficient service. More

Efficient, Friendly, Fast, Honest Fredy Campos and Julie Heim are awesome and friendly. Julie fit me in as a last minute appointment. Fredy got my car serviced in efficient time. Fre Fredy Campos and Julie Heim are awesome and friendly. Julie fit me in as a last minute appointment. Fredy got my car serviced in efficient time. Fredy didn't force unwanted service, but let me know what was available or should be considered. Thank you! I am a repeat customer and will continue to be one. I highly recommend these folks. More

Great Service Fredy got my car serviced very quickly, and also washed before it was returned to me. All the service people are friendly, courteous, helpful and go o Fredy got my car serviced very quickly, and also washed before it was returned to me. All the service people are friendly, courteous, helpful and go out of their way to make you feel welcome. I will always bring my Mazda here for service. More

Fredy Campos as Capistrano Mazda ensured that my family's cross-country drive went smoothly by fixing our Mazda M3's heater element. Thank you, Freddy, we would n as Capistrano Mazda ensured that my family's cross-country drive went smoothly by fixing our Mazda M3's heater element. Thank you, Freddy, we would not have been able to make the drive safely this winter without your kind, swift assistance! More

Fredy Campos Great and Efficient service from Fredy Campos! Fredy, replaced both my fob batteries in a quick and timely manner. Thank you Fredy! And also, glad Great and Efficient service from Fredy Campos! Fredy, replaced both my fob batteries in a quick and timely manner. Thank you Fredy! And also, glad it was a free service, way to go Mazda with the sweet perk! More