Capistrano Mazda - Service Center

Best Customer Service i have ever experienced at a Dealer In summary: -I will only come to this dealer for my Mazda even though it is 30 miles from where i live and there are two other Mazda dealers within 5 In summary: -I will only come to this dealer for my Mazda even though it is 30 miles from where i live and there are two other Mazda dealers within 5 and 10 miles. The below points summarize why: -Technicians at this dealer know there Mazda's inside out even older and rare to come by models (2006 Mazda RX8). Details in my story below. -Services specialists at this dealer are not sales people trying to inflate your bill by selling you things you don't need, your wallet is treated as if it was their own. Details in my story below. -You are treated like a family member and everyone is professional, helpful, smiling and going the extra mile to keep you satisfied. Details in my story below. -You ore offered a courtesy car, even for a simple oil change! -Saying that prices are competitive is an under statement, they are at least 50% below competitors based on my experience. Details in my story below. Long story short, i have a 2006 out of country Mazda RX-8 with a modified cold air intake. It failed the smog test at a thrid party smog station. This started my journey from one mazda dealer to another to get the situation fixed. From dealers with technicians not understanding what they need to do and claiming the only way is to put it back to factory to dealers that claim they know what needs to be done and have you chasing after them to get an estimate... In summary i suffered to get answers only to find out that they were incorrect and i was being ripped of because technicians lack of expertise and dealer greed. I am so Glad i decided to drive all the way to Mazda Capistrano. Fredy Campos, steped out from behind the counter brought a technician to take a look and within 5 minutes from being at the dealer i had a quote, (arround 480$ while the 2 other dealers quoted me, 1700$ and 1900$ after 2 weeks of follow up and chasing). It has been a while that my car hadn't been serviced, and other dealers where trying to push 30K mile service packages for 400$, Fredy said we shal do a simple oil check and inspection, if we find things that need your attention we will call and inform you... I was offered a courtesy car to keep while the missing parts were received and the job completed, got a Mazda 6 with only 10 Miles on it. Other dealer didn't offer courtesy cars, they actually said i had to rent it!! The battery on my remote was dead, Freddy on the spot popped in a new battery, that i was not even charged for. The Moto at Mazda Capistrano is smileage guaranteed, in all honesty i am still smiling. More

efficient and friendly I needed to change the battery on my keyless entry system , Freddy replaced the battery on the key and the spare key and showed me how to start the ca I needed to change the battery on my keyless entry system , Freddy replaced the battery on the key and the spare key and showed me how to start the car if the battery on the key was to weak to do it .This took 10 minutes with no wait time . More

Walk in Service Well, my son had a broken side view mirror on his Mazda car. He is out of town and left his car with me. I could not bring myself to let him drive a c Well, my son had a broken side view mirror on his Mazda car. He is out of town and left his car with me. I could not bring myself to let him drive a car in this condition. So, I have stopped by Capistrano Mazda to check what would be the cost and time expectation for this repair. Not only the parts department had the part in stock but also Mr. Fredy Campos wend with me outside (during rain) and installed that part for me. I was very pleased and surprised by this level of service. Thank you Capistrano Mazda and Mr. Campos. Sincerely, Derek More

very courteous I went in to get my key less entry fixed. Freddy hooked me up with some new batteries free of charge. I was in and out in 5 minutes! I went in to get my key less entry fixed. Freddy hooked me up with some new batteries free of charge. I was in and out in 5 minutes! More

Key Battery Exchange took less than 60 seconds! Fredy Campos was so nice, helpful and quick! Both of my key batteries were dead and Fredy changed the batteries easily and quickly! Thanks Fredy! Fredy Campos was so nice, helpful and quick! Both of my key batteries were dead and Fredy changed the batteries easily and quickly! Thanks Fredy! More

Great Experience Took our Mazda 3 in for general servicing. Worked with Freddy Campos and I was so incredibly comfortable working with him. He was polite, friendly, Took our Mazda 3 in for general servicing. Worked with Freddy Campos and I was so incredibly comfortable working with him. He was polite, friendly, and very easy to work with. He called within an hour to give us an update, and then again in another hour to let us know our service had been completed. Freddy gets an A+ in my book! More

Great Service Department Experience I cannot emphasize how great it is to work with Fredy Campos & the entire service team. The service team here is "top notch", so much so I purchased m I cannot emphasize how great it is to work with Fredy Campos & the entire service team. The service team here is "top notch", so much so I purchased my new car here at Capistrano Mazda. Cannot say enough good things, very happy and satisfied with the team here at Capistrano Mazda. More

Freddy Campos Freddie has nothing short of outstanding! He always ensures I'm no less than 110% satisfied with every visit. I have two dealerships that are much mor Freddie has nothing short of outstanding! He always ensures I'm no less than 110% satisfied with every visit. I have two dealerships that are much more accessible, but would rather drive double the distance for peace of mind that I will always be taken care of. Thank you Capo Mazda, and thank you Freddy!! More

Excellent service I took my car in for an oil change. I was greeted by Fredy Campos who was very cordial. He made me feel very comfortable . My car was service pretty I took my car in for an oil change. I was greeted by Fredy Campos who was very cordial. He made me feel very comfortable . My car was service pretty fast and they even wash it for me. Thank you Fredy for your superior service. Happy New Year! More

GREAT I went in for a much needed service on mt Mazda 3 and was greeted and checked in by Fredy Campos. Excellent people skills and helped me feel welcomed I went in for a much needed service on mt Mazda 3 and was greeted and checked in by Fredy Campos. Excellent people skills and helped me feel welcomed right away. Dealers tend to intimidate me for some reason but Fredy was awesome and my car runs amazing now!!!! More