Capital CDJR of Indian Trail

Poor excuse for a dealership They’re service department is terrible, their managers are even worse. They can never keep track of what’s what. YOU have to call on updates about you They’re service department is terrible, their managers are even worse. They can never keep track of what’s what. YOU have to call on updates about your car. I referred people there thinking I was the problem and at one point they called to check on their car and the service dept didn’t even know where her car was! And FORGET about ‘the customer is always right’ I will gladly drive much further away for a little decent service. More

Waste of 8 hour round trip Was told one price over phone then told completely different price on arrival. If you plan on buying from this dealership prepare to pay full price pl Was told one price over phone then told completely different price on arrival. If you plan on buying from this dealership prepare to pay full price plus some because they wouldn’t come down a single penny for me More

Poor service After sending a signed credit card authorization, and a copy of my driver's license for a part, I called them up 3 days later to be told the part was After sending a signed credit card authorization, and a copy of my driver's license for a part, I called them up 3 days later to be told the part was sold to another dealership. They claimed that they didn't receive my email, even though I replied to their email address. More

Awesome!!!! I was so happy with everything here! From the minute I drove up got out and met Richie Carter! He was positive but reasonable and helped me in every w I was so happy with everything here! From the minute I drove up got out and met Richie Carter! He was positive but reasonable and helped me in every way he could! I would highly recommend this dealership to anyone who wants to buy a new vehicle! Not only did they help me get in my dream car they helped me get the best financial deal I could get! Thank you to everyone who helped me make this possible! Millie Price More

Great New Car Purchase Experience With John Hinson This was a great experience. John Hinson (Sales Pro) and Brian Utter (Finance Manager) were excellent. They were informative and detailed. Must use ag This was a great experience. John Hinson (Sales Pro) and Brian Utter (Finance Manager) were excellent. They were informative and detailed. Must use again! Thanks! More

Service dept Mike, tabitha and the whole crew in the service dept are outstanding. Always there to go out of there way to help with all of your needs. Mike, tabitha and the whole crew in the service dept are outstanding. Always there to go out of there way to help with all of your needs. More

Great Experience Mr. Randy Barber was excellent!! He really went the extra mile to make sure my experience was great and helped me get into a New Dogde Challenger! I w Mr. Randy Barber was excellent!! He really went the extra mile to make sure my experience was great and helped me get into a New Dogde Challenger! I was 110% happy with my experience here CDJR, Indian Trail! More

Worst dealership ever Took my 2005 Dodge ram 2500 in for safety recall on the airbags it took them 3 days to get the truck back to me I picked it up around there closing ti Took my 2005 Dodge ram 2500 in for safety recall on the airbags it took them 3 days to get the truck back to me I picked it up around there closing time on Saturday I noticed that the headlights were on but I thought maybe they turned them on I drove it home the next morning me and my family went on a week long vacation .a few days after returning I drove the truck to my moms who lives 15 miles away that is when I noticed that I had no high beam lights when I got to her house I checked everything I had no horn, turn signals , windshield wipers,high beam,fog lights so I tried to take it back up there 3 times they where always to busy they would say bring it tomorrow they finally looked at it and told me it wasn't there fault and they can fix it for a thousand dollars I live a little over 30 miles away I have documents when I went back up there 3 times and when they finally looked at it I had only put 220 miles on it so now it's my fault I went on vacation I guess . I do know one thing it will be a cold day in xxxx before I would let them touch anything I had again More

Best in Charlotte I have bought many vehicles from Julius Tindell and Richie Carter from multiple dealerships in Charlotte. They are true to their word and work very ha I have bought many vehicles from Julius Tindell and Richie Carter from multiple dealerships in Charlotte. They are true to their word and work very hard to earn your business. I would challenge anyone looking for a new vehicle to find a better dealership than CDJR Indian Trail. They respect my time and give me personal attention that is hard to find in today's world. Give them a chance you will drive home with a smile. More

Awful Brought truck in at 7:40am for oil change, state inspection and to check a possible coolant leak. No call back all day. Had to call 3 times to get som Brought truck in at 7:40am for oil change, state inspection and to check a possible coolant leak. No call back all day. Had to call 3 times to get someone and at 4pm finally got sales manager only to tell me they can't get in done today. Showed up after 5 to pick it up and they didn't even get the oil changed or inspection. Just awful service... this is why people laugh when you tell them you're taking your vehicle to a dealership for service. More