Capital CDJR of Indian Trail

Happy with my new Jeep! I got my new Jeep from Jay last month! I absolutely love my Compass! It is the perfect car for me! Also the people in the service area are extremely h I got my new Jeep from Jay last month! I absolutely love my Compass! It is the perfect car for me! Also the people in the service area are extremely helpful and nice! More

Quick and painless Mark D answered any questions I had with up front honesty. He was a great help. Wendy also was a great help, especially with my score. My over all exp Mark D answered any questions I had with up front honesty. He was a great help. Wendy also was a great help, especially with my score. My over all experience was great. I will be back for my next vehicle. More

Service Department nightmare First off my Ram 3500 and I was in the TV commercial for Indian Trail Dodge Ram. I regret doing the TV commercial for this dealership. The service dep First off my Ram 3500 and I was in the TV commercial for Indian Trail Dodge Ram. I regret doing the TV commercial for this dealership. The service department is the worst one I have ever dealt with. I took my Ram 3500 with 17600 miles on it there for service four times and found out they never grease the drive shaft and never check fluid level in the rear differential. The rear differential started to fail making all kinds of noises. I had to request a sample of the oil from the rear diff. The oil had lots of water in it which lead to the rear diff failure. So the dealership rebuilt the entire rear. 28 Days later I went to pick up my truck, I found grease all over the hood and door also found my rear tire and rim was not mine. They lost my wheels. It took them three day to get my wheel back. (They were on another customer truck) I put 175 miles on the truck after they repaired it and the left rear wheels locked up and skidded off the road. The wheel bearing seized up from lack of lubrication, Tom and Brian said it was a defective new bearing. Not!! It was improperly installed. The Dealership replaced the rear housing this time. 13 Days later I picked my truck up again. I found parts that should have been on the repair order but were not. Rear differential oil additive part no. 4318060-AD and one wheel seal part no 5086983-AA. It takes two wheel seals for this job so they reused an old seal. This is horrible workmanship and totally unacceptable. My truck is at another dealership getting all new wheel bearing, hub, seals and differential oil additive. My truck has been out of service for over 50 days because of Indian Trail Dodge Ram. I highly recommend that anyone that had their vehicle serviced at Indian Trail Dodge Ram Dealership to take their vehicle somewhere else to get it checked for Bad Workmanship and to make sure you have your own tires!! More

This Dealership is Awesome! We had a great experience here. Mark was awesome, he was not pushy and was very knowledgeable about the Dodge Durango. Julius was awesome in getting We had a great experience here. Mark was awesome, he was not pushy and was very knowledgeable about the Dodge Durango. Julius was awesome in getting us to the payments we needed and getting us the best value for our trade in. Wendy was awesome at explaining all the paperwork to us and answering our questions. We are thankful this dealership is in Union County and we will recommend them to everyone. Thank you for a wonderful experience and a knowledgeable team. This Dealership is Awesome! More

Bought my Jeep quickly and easily Purchased a Jeep and was able to work out some details over the phone, so the time spent in the dealership was not a lot. Salesperson was extremely k Purchased a Jeep and was able to work out some details over the phone, so the time spent in the dealership was not a lot. Salesperson was extremely knowledgable and helpful. More

Online Baiting The salespeople play games that are extremely elementary and unethical. the salesperson Who scheduled an appointment with me didn't even come to talk The salespeople play games that are extremely elementary and unethical. the salesperson Who scheduled an appointment with me didn't even come to talk to me until after the initial offer from a conscierge and after I specifically requested him to quote hiding and go come out from behind a glass windowed area. This was not a manger either. Then they act like they hear noises from your vehicle to justify lowball offers. Total joke of a business. More

Positive Buying Experience Both Robert and Richie were very pleasant and helpful to deal with. Did not waste a lot of our time and made the buying experience a positive one. Als Both Robert and Richie were very pleasant and helpful to deal with. Did not waste a lot of our time and made the buying experience a positive one. Also Wendy in Finance explained everything very well and work to get us the best program to fit our budget. Overall a Great Buying Experience!!! More

Buyer beware This is the worse group of incompetent con artists ever. They will waste your time, lie and deceive you. Run your credit unnecessarily. Leave you si This is the worse group of incompetent con artists ever. They will waste your time, lie and deceive you. Run your credit unnecessarily. Leave you sitting for hours while they come up with some way to screw you. I have worked in this industry do yourself a favor an shop somewhere else . More