Capital Chevrolet GMC of Lexington - Service Center

In and out within an hour. Greatest customer service hands down anywhere. Always professional and trustworthy. Greatest customer service hands down anywhere. Always professional and trustworthy. More

Very easy to deal with and was very polite and informative. Called and reminded me of my appointment the week prior and answered any questions I had informative. Called and reminded me of my appointment the week prior and answered any questions I had More

Great customer service. Tad and Toni treat you like family Wonderful experience! Very fast service Tad and Toni treat you like family Wonderful experience! Very fast service More

The team at Capital did a fantastic job. We were stranded 500 miles from home with a 2019 GMC 3500 on vacation. Our truck stopped running and we called and spoke with Wes the service advisor We were stranded 500 miles from home with a 2019 GMC 3500 on vacation. Our truck stopped running and we called and spoke with Wes the service advisor and he recommended Garrett’s Towing. Truck was towed within an hour and Wes and his team took the truck inside and put immediately on the lift. Fuel filter had separated and repair was completed and they cleared codes and test drove repairs were completed. We paid a very reasonable bill and left. 2 miles down the road check engine lamp came on and we limped truck back to Capital and Wes was very apologetic then we discussed a GM tech bulletin regarding a fuel rail sensor which caused our code. Wes was able to obtain a loaner car for us a very nice clean loaner. Wes ordered parts immediately located part locally and one of the members of his team pick up part. Wes called a little after 12 and told us truck was repaired. My wife and I have spent over 60 years in the auto service business and Wes and his team surpassed the quality of service we every expected. Thank you Wes sincerely Jeff and Jami. More

It was good service for my first time here and new to the area. I just don’t understand why I have to deal with just 1 service advisor. area. I just don’t understand why I have to deal with just 1 service advisor. More

No communication. Had to find out information from the rental car agency. Would Not recommend. Had to find out information from the rental car agency. Would Not recommend. More

Toni in customer service was FANTASTIC…the entire experience was positive…I give the team 5 stars and would give Toni 10 stars… experience was positive…I give the team 5 stars and would give Toni 10 stars… More

The Customer services is the worst I’ve ever dealt with. I was to get a refund check on the 13th of October and I still don’t have it. All I hear is it got lost in the mail or it’s in the mail. How can I was to get a refund check on the 13th of October and I still don’t have it. All I hear is it got lost in the mail or it’s in the mail. How can a company this big not refund a 500.00 check and over night to the customer. This is ridiculous. If this is the best they can do I would never recutgem to anyone. However my sales person Shannon has done everything he could do. More

Never have had an issue with them. Friendly. professional and honest. Easy to work with. Friendly. professional and honest. Easy to work with. More

I had 19 dings in my car from a hail storm. Some were quite large. All of them were removed completely and very quickly. I’m a very satisfied customer! Some were quite large. All of them were removed completely and very quickly. I’m a very satisfied customer! More