Capital Chevrolet GMC of Lexington - Service Center

The service center took my car back for service on time. Did a good job. the lady service advisor was knowledgeable and understood my needs about the car . Did a good job. the lady service advisor was knowledgeable and understood my needs about the car . More

Communication was very good,work was done well above and beyond expectations,very reasonable charges. Service manager Toni very helpful beyond expectations,very reasonable charges. Service manager Toni very helpful More

Took all day for a safety inspection and to check my speakers. Supposed to have ordered parts, I have yet to hear from anyone. speakers. Supposed to have ordered parts, I have yet to hear from anyone. More

Friendly service people and they done a good job. I would recommend your service department to my friends and family. I would recommend your service department to my friends and family. More

After an accident that wasn't my fault, I took my 2016 ACRA MDX to be repaired at Carolina Collision Center in Lexington, NC. Unfortunately, my experience has been very disappointing. After the initial "r ACRA MDX to be repaired at Carolina Collision Center in Lexington, NC. Unfortunately, my experience has been very disappointing. After the initial "repair," the paint job was completely off and the color difference was extremely noticeable. They mentioned that silver is a tricky color to match and agreed to fix it. The second time, the paint looked great! However, when I got my car back, I noticed a crack in the windshield. It was NOT there before. I'm 99.9% positive they caused it, but they refuse to admit fault. When I first brought it up, I was reassured me that there were cameras everywhere & they would find out how and when it happened. But the next day when I spoke to the general manager, she mentioned that cameras wouldn't be able to identify such a small detail in the windshield. To make matters worse, my car isn’t fully repaired. It drives dangerously by the auto correct is malfunctioning pulling me all over the road, which never happened before the accident. The shop claims it's not related to the wreck and suggests it might be due to the windshield needing calibration, yet they won't fix it because they don't think it's accident related. What I’m having trouble understanding,How can they not know got sure causing something. But be certain it wasn't caused by the accident? Makes no sense at all. My car didn't do this before the accident, but it's doing it now. Additionally, I also have scratches on the A-pillar from them removing and installing the new fender and painted door moldings. These are minor things that I was not happy with, but would not complain about had I not had this terrible experience. They did offer to fix the scratches, but at that point, I wasn’t getting anywhere with my windshield and I felt like I was being done incredibly wrong so I decided I was not not bringing my vehicle back in a third time. I am disappointed that my vehicle has not been restored to its pre-accident condition, as stated on their website. For what it’s worth, Everyone at the office is extremely kind, but kindness doesn’t change the fact that when you do something wrong, maintain integrity & make it right as a business owner. Overall, my car is still not fully repaired, I've been left with a vehicle that's unsafe to drive. I wouldn't recommend Carolina Collisions to anyone based on my experience, especially if it's more than just bodywork. They've been paid, but my car is far from fixed, and now I'm left to deal with it. More

The sign in was easy and an estimated time was given for the service including 2 new tires. It was explained that the service staff took lunch at noon and our appointment was at 11:00. I was ok with the ti the service including 2 new tires. It was explained that the service staff took lunch at noon and our appointment was at 11:00. I was ok with the time I had to wait. The time did go over as I due to the tires not being in stock as the car required a special size. I was informed of the delay and I appreciated being advised of the delay. All in all our wait time went beyond the original estimation which did not surprise me. It should be noted that the same problem happened when I bought 2 tires in Ft. Myers FL. Based on my previous experience in Ft Myers I understood the issue. I want to thank the staff for keeping me informed of the delay. I will be back for the next service due on my car. More

They were of what problem may be when I called and told what was going on unlike to other dealerships I had talked to. Took truck in and fixed in time they said they would. Very good to work with. what was going on unlike to other dealerships I had talked to. Took truck in and fixed in time they said they would. Very good to work with. More

Amazing with both purchasing and servicing or vehicles . They were friendly and knowledgeable about any issue . They were friendly and knowledgeable about any issue . More

Wonderful employees! Great service! We love our Chevrolet vehicles. Very nice customer service area. It's a great dealership. Great service! We love our Chevrolet vehicles. Very nice customer service area. It's a great dealership. More

I really liked Toni. She made sure everything on my car was taken care of. If it wasn’t for her leadership, I think things would have not been taken care of. I had to bri She made sure everything on my car was taken care of. If it wasn’t for her leadership, I think things would have not been taken care of. I had to bring my car back to get oil changed because the service man didn’t order a filter. Toni stepped in and took care of the order and made sure my car got the service it needed. She is definitely an asset to your car dealership. I would return just because of her. More