Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital City Subaru
Concord, NH
51 Reviews
Filter Reviews by Keyword
By Type
51 Reviews of Capital City Subaru
July 19, 2020
Purchasing a Subaru Impreza As a Subaru owner since the 1980's, what I look for is transparency and attention to straightforward discussion instead of game-playing about price or As a Subaru owner since the 1980's, what I look for is transparency and attention to straightforward discussion instead of game-playing about price or the old "come back if you get a better offer and we'll see what we can do." Mel gave me details about the two cars I identified after checking out what was on the lot, then showed me the one I preferred. He answered my questions, understanding that I did not seek a hard sell. After the price discussion and my saying I'd decide before the end of the week, again there was no hard sell, just an e mail to see if I had additional questions. The paperwork was efficient, and the tone when I picked up the car was professional and celebratory - for both me and them. I liked the fact that I was treated as I asked to be treated, and I knew already that this dealership will continue to meet whatever needs I have about my car. Nancy More
by Nancy
Employees Worked With
Mel was the person who shepherded all aspects.
June 25, 2020
It was so easy! This dealership made the sales process so easy. They gave me the most money for my car that I traded. They guided me in understanding what vehicle w This dealership made the sales process so easy. They gave me the most money for my car that I traded. They guided me in understanding what vehicle would be best for my needs and budget. There was no pressure here. Al, the finance manager, was very patient and, again, no pressure. When I picked up my car, Derek explained everything to me about the car. He has called me to make sure I didn’t have any questions. Overall, I can say; I was pleasantly surprised at how well I was treated. I actually enjoyed the whole process. More
by Mridge322
Employees Worked With
Emma, Derek, Tim, Al
April 24, 2020
This dealership deserves a 10 Star rating I have never owned a Subaru and the Forester is destined to be beyond expectations. I haven't been this excited about owning a vehicle since my first I have never owned a Subaru and the Forester is destined to be beyond expectations. I haven't been this excited about owning a vehicle since my first which was 1969 German Opel. The customer service from the salespeople, finance personnel, and service department has been exemplary. I look forward to a long relationship. Their patience and explanations regarding questions and confusion were answered kindly. Thank you so very much to all and your name will be shared frequently as the dealership to contact before making any decision regarding a new or used vehicle. Marilyn More
by Marilyn
Employees Worked With
Mel, Zack, Tim, Alan,Kevin
April 08, 2020
Extraordinary customer service Every time I bring my vehicle in I am treated very well and professionally. The waiting area is clean when I wait and the loaner is brought to the do Every time I bring my vehicle in I am treated very well and professionally. The waiting area is clean when I wait and the loaner is brought to the door when needed. I would not go any where else. More
by Rose Frank
Employees Worked With
Kent Jim Josh Shawn Kevin
April 01, 2020
On 3/30/20 I negotiate a car deal with Emma a salespersons with Ed Reilly subaru. It was for a 2020 outback premium with remote starting, rear seat back cover, rear bumper cover and trailer hitch salespersons with Ed Reilly subaru. It was for a 2020 outback premium with remote starting, rear seat back cover, rear bumper cover and trailer hitch with three oil changes for $27350 with 63 month finance from Subaru the next day I went to pick up the car they tried to charge me a additional 600+ dollars for the same car. This was a typical bait and switch tactic. Needless to say I am a very unhappy non customer More
by Pjmccormick612
Employees Worked With
Emma, Matthew Fichera
December 05, 2019
Outstanding Customer Service I brought my car in at the last minute because of a problem that occurred as I was driving. The service department said that they had no open appointm I brought my car in at the last minute because of a problem that occurred as I was driving. The service department said that they had no open appointments but to bring the car in anyway because it didn’t sound safe to drive. They offered to get me a tow truck and help me in whatever way they could. When I arrived at the Service Department I spoke with Jim. He was helpful and listened to everything I said. I then waited in the customer lounge. The waiting area had coffee, tea, hot chocolate, places to work, internet service, and comfortable chairs in which to just hang out and wait. Very quickly Jim came and told me what they found, assured me it was covered under the warranty and found a loaner car for me. Weather and circumstances meant they had my car for a while but I had a loaner car the entire time. They even switched cars and got me one lower to the ground when I mentioned that my old-man dog was having trouble hopping into the (well-covered!) back seat. The problem they encountered was one I had previously brought to the attention of a different dealership. The other service department was condescending and told me, in a rather sexist, patronizing manner, that they couldn’t find anything and maybe I just wasn’t used to driving a manual transmission. No one at Ed Reilly ever tried to convince me that I didn’t know what I was talking about. They were always courteous and helpful, no matter how many questions I had or how many times I had to get things out of my car/mobile office. I’m of the opinion that, when there are many, many service options available, courtesy and respect are vital to the success of a customer service department. It seems Ed Reilly’s service department agrees with me. More
by Janet
Employees Worked With
Jim
November 11, 2019
Would Not Go Anywhere Else Service Department is great.. They have gone out of their way to help me including waiting until after hours to take in my car and give me a loaner Service Department is great.. They have gone out of their way to help me including waiting until after hours to take in my car and give me a loaner Nice atmosphere and nice people. More
by Mridge322
Employees Worked With
Service writers
October 04, 2019
So far, seemingly great service I definitely try to avoid dealerships in general but sometimes you just have to go. I had some service issues with my 10 year old Forester and it turn I definitely try to avoid dealerships in general but sometimes you just have to go. I had some service issues with my 10 year old Forester and it turned out to be electrical. I went to Ed Reilly and they diagnosed and fixed the problem for a reasonable amount, and even checked the brakes and washed the car. The service department at another Subaru dealership in NH I won't name wouldn't let me out the door without trying to constantly find something to sell me. Ed Reilly was professional and to the point. I used Ed Reilly once before for a recall issue, and had the same experience -- in and out, with no fuss or upselling. More
by TomJ
Employees Worked With
Matthew Fichera
May 30, 2019
Mike Salesman Great / Jeff Finance - Not Great We bought a "used" 2016 Subaru Cross Trek from Ed Reilly. Worked out great with Mike the Salesman. Polite, professional and fair. When we went to the We bought a "used" 2016 Subaru Cross Trek from Ed Reilly. Worked out great with Mike the Salesman. Polite, professional and fair. When we went to the finance meeting with Jeff, he would NOT stop pushing to up-sell me with the extended warranty. I had to say NO 5 times even to his "employee" rate. Asking me why I did not want it. I told him that I was buying what I thought was a quality and trustworthy car. If I thought I would need a warranty, I would not want the car. The funds saved on the warranty I would use to have my local guy fix what is wrong. He kept telling me that the same Chinese manufacturer that is used for Chevy's electronics are the same ones used for Subaru electronics. He said he just had to have his Subaru wheel bearings replaced at a cost of $ 1,600 and with the extended warranty he did not have to pay anything. I was really surprised to find a Subaru employee trashing Subaru's just to up-sell. He made me feel like the person int he wrong because I did not by the warranty. Not happy the purchase process! More
by Clarkvt
Employees Worked With
Matthew Fichera
February 26, 2019
sales and service Service area seating very uncomfortable. Chairs are not made for women. Person in glass cubicle anointing coming in and out of office. Sales rep Service area seating very uncomfortable. Chairs are not made for women. Person in glass cubicle anointing coming in and out of office. Sales representative was great. Service representative was great. Down fall. manager was not friendly and got upset when not accepting options. He lied when finishing paperwork process. Not great customer service on his part and the company he is representing. More
by Cocoa
Employees Worked With
Unwilling to respond
