Capital City Subaru

Outstanding Customer Service I brought my car in at the last minute because of a problem that occurred as I was driving. The service department said that they had no open appointm I brought my car in at the last minute because of a problem that occurred as I was driving. The service department said that they had no open appointments but to bring the car in anyway because it didn’t sound safe to drive. They offered to get me a tow truck and help me in whatever way they could. When I arrived at the Service Department I spoke with Jim. He was helpful and listened to everything I said. I then waited in the customer lounge. The waiting area had coffee, tea, hot chocolate, places to work, internet service, and comfortable chairs in which to just hang out and wait. Very quickly Jim came and told me what they found, assured me it was covered under the warranty and found a loaner car for me. Weather and circumstances meant they had my car for a while but I had a loaner car the entire time. They even switched cars and got me one lower to the ground when I mentioned that my old-man dog was having trouble hopping into the (well-covered!) back seat. The problem they encountered was one I had previously brought to the attention of a different dealership. The other service department was condescending and told me, in a rather sexist, patronizing manner, that they couldn’t find anything and maybe I just wasn’t used to driving a manual transmission. No one at Ed Reilly ever tried to convince me that I didn’t know what I was talking about. They were always courteous and helpful, no matter how many questions I had or how many times I had to get things out of my car/mobile office. I’m of the opinion that, when there are many, many service options available, courtesy and respect are vital to the success of a customer service department. It seems Ed Reilly’s service department agrees with me. More

Would Not Go Anywhere Else Service Department is great.. They have gone out of their way to help me including waiting until after hours to take in my car and give me a loaner Service Department is great.. They have gone out of their way to help me including waiting until after hours to take in my car and give me a loaner Nice atmosphere and nice people. More

So far, seemingly great service I definitely try to avoid dealerships in general but sometimes you just have to go. I had some service issues with my 10 year old Forester and it turn I definitely try to avoid dealerships in general but sometimes you just have to go. I had some service issues with my 10 year old Forester and it turned out to be electrical. I went to Ed Reilly and they diagnosed and fixed the problem for a reasonable amount, and even checked the brakes and washed the car. The service department at another Subaru dealership in NH I won't name wouldn't let me out the door without trying to constantly find something to sell me. Ed Reilly was professional and to the point. I used Ed Reilly once before for a recall issue, and had the same experience -- in and out, with no fuss or upselling. More

Mike Salesman Great / Jeff Finance - Not Great We bought a "used" 2016 Subaru Cross Trek from Ed Reilly. Worked out great with Mike the Salesman. Polite, professional and fair. When we went to the We bought a "used" 2016 Subaru Cross Trek from Ed Reilly. Worked out great with Mike the Salesman. Polite, professional and fair. When we went to the finance meeting with Jeff, he would NOT stop pushing to up-sell me with the extended warranty. I had to say NO 5 times even to his "employee" rate. Asking me why I did not want it. I told him that I was buying what I thought was a quality and trustworthy car. If I thought I would need a warranty, I would not want the car. The funds saved on the warranty I would use to have my local guy fix what is wrong. He kept telling me that the same Chinese manufacturer that is used for Chevy's electronics are the same ones used for Subaru electronics. He said he just had to have his Subaru wheel bearings replaced at a cost of $ 1,600 and with the extended warranty he did not have to pay anything. I was really surprised to find a Subaru employee trashing Subaru's just to up-sell. He made me feel like the person int he wrong because I did not by the warranty. Not happy the purchase process! More

sales and service Service area seating very uncomfortable. Chairs are not made for women. Person in glass cubicle anointing coming in and out of office. Sales rep Service area seating very uncomfortable. Chairs are not made for women. Person in glass cubicle anointing coming in and out of office. Sales representative was great. Service representative was great. Down fall. manager was not friendly and got upset when not accepting options. He lied when finishing paperwork process. Not great customer service on his part and the company he is representing. More

Undervalued trade in Went with my mom to trade in two cars a 2014 Subaru Forester with 43k miles and a 2014 Honda accord with 38k miles both cars combined fair valued at Went with my mom to trade in two cars a 2014 Subaru Forester with 43k miles and a 2014 Honda accord with 38k miles both cars combined fair valued at $24k ... they present me a trade value of $17,500 combined ... I immediately said this number isn't going to work and the manager and I got in argument as to why and he tried to devalue cars due to my mom smoking in hers .... manager said I'm not working with her stormed away lI left went to Grappone and got $23k for both cars. More

Parts department was excellent I ordered a part and everything went well. The price was fantastic and the people were extremely friendly and polite. I would love to buy my next vehi I ordered a part and everything went well. The price was fantastic and the people were extremely friendly and polite. I would love to buy my next vehicle there. More

Flexible and Helpful Showed up without an appointment on a Saturday afternoon b/c CEL was on and car was vibrating. They took me immediately, five minutes later they knew Showed up without an appointment on a Saturday afternoon b/c CEL was on and car was vibrating. They took me immediately, five minutes later they knew what the issue was. Shawn was very helpful in efficiently collecting all the information necessary to develop a course of action, and he recommended a parts store close by that was reasonably priced. When I got back with the part, he installed it immediately. More