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Belknap Subaru

4.9

68 Lifetime Reviews

35 Tilton Rd, Tilton, New Hampshire 03276
Call (855) 642-6330

Top Reviewed Employees

David  Elliott, Sales and Leasing Consultant , Belknap Subaru

David Elliott

Sales and Leasing Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Service Staff ., Technicians and Support, Belknap Subaru

Service Staff .

Technicians and Support
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Ives, Subaru Certified Sales and Leasing Consultant, Belknap Subaru

Jon Ives

Subaru Certified Sales and Leasing Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Justin  Vos, Subaru Certified Sales and Leasing Consultant , Belknap Subaru

Justin Vos

Subaru Certified Sales and Leasing Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

September 17, 2018

"New car purchase"

- Fitztr

I walked into the dealership and met David Elliott. He treated me with respect, answered all my questions clearly, and was straight to the point with negotiation. He explained the numbers until I understood. I felt very at ease dealing with Mr Elliott. I went to another dealership and while there realized I wanted to purchase my new car from David Elliott. After the purchase my wife and I met with Jeff Broom in the Finance Department. He also explained everything and was patient and made sure that we understood what we were or were not signing.

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Employees Worked With

David Elliott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Broom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

September 05, 2018

"Subaru "

- Astivali

David Elliot is an incredible salesman, who made sure I was able to get the car of my dreams! Finance department was also incredible, Jeff Broom assisted me and did all he could to make my payments manageable as well as getting me my warranty and gap insurance at an amazing rate! Thank you Subaru team! It was a pleasure! You even impressed my father so much that he bought a car 4 days later! If that doesn’t show how much you rock I don’t know what will!

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Employees Worked With

David Elliott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Broom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

August 01, 2018

"Disrespectful, rude General Sales Manager during oil change"

- Ibes

Bought used Subaru from Belknap Subaru spring of 2017 and went back for two oil changes before this brake replacement. A few minor interactions where the customer needs did not seem important, but it's the auto industry so what do you expect. The dealership has two high tables in their waiting area which would be most comfortable spot to work on a laptop. There are also low, comfortable chairs to relax/read in. None of these locations have access to a electric socket...unless maybe you have very long cord and don't mind creating a hazard. The only accessible plug is next to a separate children's area, by a tiny table and tiny chairs. During my two last visits which were oil changes I asked an employee is I could sit at one of the unused desks, of which there are many, along the walls of the large open space. First time they set me up right in front of the entrance. Second time further along the same wall. Did my work, waited, no problems. I don't know if the General Sales Manager was there first time I sat at a desk, but second time was only two weeks ago and I remember that he (Mark Mallahan, General Sales Manager-did not know his name at the time) said hi to me, and never said anything about where I was sitting. Yesterday, I asked and someone put me at a desk - this time on different wall and close to Mark Mallahan, General Sales Manager's office. After I had been working on laptop for about 10 minutes he came up and told me could not sit there. I told him I did not mind moving and had sat there because I could not access an electric socket - if he would just show me where they were located. He hurried me off the desk, and waived me towards the waiting area. I told him I could not find a plug, and he brought me to the children's area, told me I was "All set." and walked away. After thinking about this for a second, I realized I was unhappy with my treatment and walked towards the office of a Business Manager I had a previous and friendly relationship with, to share my experience and thoughts. General Sales Manager, Mark Mallahan, stopped me and asked me what I was doing. When told I was going to speak with the Biz Manager, Mark said, "no, he busy and I'm his boss so you can speak with me." On a whole it was like interacting with a mean dad who forces his reality and dictates the experience to their kid. When I said the location he put me was not ideal, his response was I have a plug and I'm all set. Attempted to restate as it did not seemed I was being heard, spoke over me that there was "private documents" in the drawers. I attempted to explain that the area he put me was for children, and I was not only taking the space away from them should any arrive, but it was not built for an adult. He then told me that I should not just go sit at a desk, I should ask. I responded that that was exactly what I did, so he said the person was wrong to let me sit at a desk. Finally I backed off to attempting to communicate that, "I accept not sitting somewhere you don't want me to but I want to express my dissatisfaction with where you put me, and the way you are treating me." I never got the chance as her simply talked over me and countered everything I said. At one point he told me not only was I all set, but I should be happy with everything. I told him I did not need anyone, himself included, to tell me how I feel, but I think I understand the nature of this situation. This was one of several attempts to politely say "Um...yeah, I'm getting it from you pretty loud and clear at this point." This however was unacceptable to him and he would not let me walk away after stating my reality, instead trying to engage me again until I accepted his version of reality - that I was "all set and happy about it." I never stated that his "doubling down" about private documents was basically stating that he thinks I'm "untrustworthy" and he believes I'm here to steal some type of document or data from a desk where I'm visible to all and clearly working on my computer. I also never brought up the arbitrariness of his behavior based on how many times I had waited at a desk using my laptop before. There was no way he would hear these finer points when he would not even accept that children's mini chairs and table is not perfect for full grown adult. I'm a 49 year old business professional and people often think I'm much younger. I was in a t-shirt and cut of jeans. Was it the way I looked? Was he having a bad day? I tried to do work hunched over for a half hour and gave up. On the way out when I mentioned I would never return to this location again due to the way I had been treated by Mark Mallahan, the General Sales Manager, to the Biz Manger and person in Service who checked me out, they both communicated that they were not surprised and understood, by doing things like rolling their eyes and even saying, "You don't have to tell me, I work with him." If this guy can treat customers like this and he's the top sales management position, I think it says a lot about how treatment of customers are NOT important to this dealership.

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Employees Worked With

Mark Mallahan
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Beth Gleason
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Patty Jones
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Morang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Broom
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines