Capital Ford Lincoln of Rocky Mount

Bait and switch scammers On Monday evening 6/25/18, I emailed an inquiry about a Honda Pilot EX-L I saw on CarGuru. I received a response from Mr. James Clark. After emailing On Monday evening 6/25/18, I emailed an inquiry about a Honda Pilot EX-L I saw on CarGuru. I received a response from Mr. James Clark. After emailing back and forth on Tues. 6/26/18, I made an appt. to come from Johnston County, over an hour away to view this particular vehicle. I even emailed him before I left to let him know I was running late. When I arrived at the dealership with my family, not one of the salespeople either greeted or acknowledged us. Not one. They were present, talking amongst themselves, but not to any customers. I asked for Mr. James Clark, who apparently was in the back. He came out, friendly. Then stood there awkwardly and silent. He proceeded with, "I have some bad news.." At this point I knew the car was not even present at the location, that he had full knowledge of this and still allowed me to waste my time, my family's time. my energy, and gas to drive over 2 hours round trip for a car that no longer existed. They continuously try to bait and switch people looking for a decent vehicle from a reliable, honest salesperson. After speaking with a "Manager" named, "John" I learned that the vehicle I was interested in was actually sold on Sat. 6/23/18, 2 days prior to me even contacting the dealership. However, the ad was still online for this very vehicle on the website as well as CarGuru as of last night, 6/26/18. After reading several reviews about this place, I've learned this happens quite often with them. Sneaky, deceitful rats. More

SWITCH AND BAIT Hi, I am a 55 yr old male who has never wrote a review good or bad for anything, until now. This past weekend I contacted the dealership about a truck Hi, I am a 55 yr old male who has never wrote a review good or bad for anything, until now. This past weekend I contacted the dealership about a truck they had listed on car gurus. Got several emails telling me I needed to send phone number etc. so they could contact me. I email them back and told them truck I was interested in and wanted to confirm truck was still for sale? After about 5 additional emails they sent pic's I asked for in my very first email. Saturday morning I decided to go to the dealership to look at truck. I contacted them two more times (one to confirm truck still for sale, second to confirm it was at their dealership) their response "yes". We got in our vehicle and drove two and a half hours to look at truck. When we got there , parked our vehicle and went to showroom and asked for" Michelle" who had been our point of contact throughout the emails. She wasn't in the showroom. When she came in from outside I told her who I was and I was there to look at truck we discussed. She said she would go and get the keys. About ten minutes she comes out and babbles on about how keys aren't there but she has seen truck at end of the lot! The truck she is talking about only similarity is it is brown. We follow her inside , where she lets us know truck is at Wilmington dealership and was transferred there. So ... she obviously either never checked the truck I asked about was there or it never was there? Wilmington is about 25 minutes from our home. Once I calm down I decide to go by Wilmington to look at truck. Called Wilmington where we were informed truck had been sold, but they had others that they would be happy to show me?? Did they really have the truck, or just a picture ? I told Michelle I was going to leave a review about this! I tried to go on Car Gurus and leave this review but the dealership had blocked my email address from entering site( you have to confirm you have contacted the dealership in order to leave a review). Can't enter your email , cant leave a negative review??I do still have all their emails! As of Sunday evening truck is still on site for sale in Rocky Mount! I read other reviews about this happening to other people at this dealership , but thought I had covered my bases ( no match for theses scammers) These guys are the worst example of a dealership I have ever dealt with, and I have bought more than a hundred vehicles in my lifetime .STAY AWAY FROM THESE GUYS !!!! More