Capital Ford was the worst experience I have ever had at a repair shop! Stay far away from this place. I had new adjustable shocks,steering stabilizer and tires put on my truck. The mechanic installed the adjustable shocks wrong and had an attitude that I brought the truck back to them. Less than 48 hours later one of the shocks had fallen down. The mechanic did not put any nuts on the stabilizer shocks. The real scary part is the tie rod nut was hanging by a thread. This place is going to get someone killed. Owner/manager still has not contaced me. Craig Stevens
I have had multiple dealings with capital Ford's service and sales department and have never had a bad experience. They go out of their way to service your vehicle and make sure everything is taken care of. I've worked with Josh Slack for many years and he truly goes above and beyond to make sure his customers are taken care and that they get the best service possible. It is a great organization. Everybody seems very happy to be working there. I bought my car from John and he worked with me extensively to get me the best price. I love my 2017 Ford Escape Titanium. Would highly recommend this dealership for purchasing and service
I pretty well knew what I wanted in a vehicle and, based upon some internet searches, thought Capital Ford might have what I was looking for. Sales staff was quick to help me hone in on a vehicle, test drive it, and even permit an extended drive so I could test the performance over a wider range of conditions. Everyone was helpful, knowledgeable of all the Ford products and deals, and willing to work with me on a trade-in.
To be honest I was on verge of walking away from the dealership, but in stepped George and Ray. Very informative and helpful. George guided me and worked with me to get the truck I wanted. Ray finalized the deal and delivery and showed me all the features of my new vehicle,
Carried out promptly and covered all the details that I was concerned about. Clean, comfortable waiting area and very polite and helpful employees. I'll take my car there for future multipoint inspections.
Very pleasant experience. All contacts courteous and helpful. Dealership is clean and very comfortable. Sales personnel very knowledgeable, never seemed to rush us. Will stick with Ford because of Capital Ford.
This was the best car buying experience I have ever had. Richard Bove was a wonderful sales consultant but the experience was excellent because of the involvement of Shane Constantine. I was looking at the Ford and another brand of vehicle and it was because of Shane that I went with the Ford!