Capital Ford of Columbus

Keith was very nice and helpful. Car was done in the time quoted and part was properly installed. I was even offered a ride home so I didn't have to wait. I am a return customer and will continue to have my quoted and part was properly installed. I was even offered a ride home so I didn't have to wait. I am a return customer and will continue to have my car serviced here in the future. More

Service dept mislead me in time to make repairs. Forgot to do requested oil as promised. Tried to use my old keys after installing a new ignition switch. Price quoted was to include 2 new keys. They reduce to do requested oil as promised. Tried to use my old keys after installing a new ignition switch. Price quoted was to include 2 new keys. They reduced my bill by one key, yet I had to pay full price for 2 new keys. For all my troubles they should have programmed the new keys for free. To make their records favorable to their bosses they altered my invoice. More

My experience with Dick Masheter was GREAT!!! We went to buy a new car and the experience was like no other. We've bought may cars from many dealerships, but this is the first time we really didn't have to buy a new car and the experience was like no other. We've bought may cars from many dealerships, but this is the first time we really didn't have to haggle. My salesman was TOP NOTCH!! He took his time and talked to us to find out what our transportation needs and price range were, and put me in a 2013 Escape. I LOVE IT!!!! I give him and Dick Masheter, 100 stars!! Thank You Tom, and Dick Masheter More

Looking at a used 2007 Fusion SE V6 they had listed for $11,500. I took it on a test drive where it rode decently. During my inspection, I noticed the brakes looked old as well as the tires. But Mike assur $11,500. I took it on a test drive where it rode decently. During my inspection, I noticed the brakes looked old as well as the tires. But Mike assured me they were both brand new. The following week I took the car to Tilton's in Gahanna (where my family takes all of our cars for any maintenance) they confirmed my beliefs, noting that the brakes had less than 20% remaining and the tires needed to be replaced. When I brought up the issue to Mike, he 'assured' me that Tilton's was just saying that because they wanted more business and said that the tires needed to be 'broken in.' Anyways, I offered $9,500, about the top of the trade in value for the car, for Mike to tell me the ABSOLUTE lowest they could go was $11,200-$11,300. So I said 'no' and walked away. Within the next 10 days I bought a Milan from Byers (which I highly recommend) and I decided to continue to watch the price of the Fusion to see how long it took to sell. Within a week it was down to $10,900 and then to $10,500 and then to $9,995! Wow...what happened to $11,300 'being my bottom dollar'??!! Overall, Mike was very dishonest and I would not recommend him to anyone looking for a trusting salesman. He even told my mother (as I am a 20 year old buying my first car) that I was taking it 'too seriously.' C'mon!! Mike is awful. More

They said they were transferring plates from my trade to my new truck. 8 mos later we find they didn't. Now all they say is sorry we can't help you. Nice. Go Dick Go. Good name for screwing your customers. my new truck. 8 mos later we find they didn't. Now all they say is sorry we can't help you. Nice. Go Dick Go. Good name for screwing your customers. More

I recieved a phone call from Mr. Isaac about how the were in need of used vehicles. He wanted me to bring in my truck to have it appraised and would they would work with me to get me in a new truck. I totaly in need of used vehicles. He wanted me to bring in my truck to have it appraised and would they would work with me to get me in a new truck. I totaly explained the situation, that I had no money to put down and my current payment was at the top of my budget and how much I still owe on my current truck. He said they would work it out to where I wouldn't be way too upside down with a new vehicle. So I took the time to go in on my day off. Turned out to be a waste of time. The payment would have been $200 plus more than where I currently am at in my current loan. Great appraisel on my truck too, would have been about $7000 in the hole. ???? Sounded good over the phone, but don't waste my or anyone elses time! More

I recently visited Masheter Ford to inquire about adding an extended warranty to my truck. When dealing with Haley in the finance department, we wrote down some pros vs cons on buying an extended warranty. an extended warranty to my truck. When dealing with Haley in the finance department, we wrote down some pros vs cons on buying an extended warranty. She was amazing! She actually was able to trade me out of my 07 F-150 and into a 1 year old 11 F-150 still under factory warranty all for the same payment ($3 more, almost the same) as I pay now! She even got me an extended warranty and GAP insurance. More importantly I didn't have to write a check for an extended warranty and drive out in my old truck. Thanks again Haley! You are a beautiful asset to the company! ;) -Mike More

Over the past few years, I have had the occasion to have three cars(my personal vehicle, my husband's and my father's vehicles" serviced at Masheter's. Each time I have been totally satisfied with the work three cars(my personal vehicle, my husband's and my father's vehicles" serviced at Masheter's. Each time I have been totally satisfied with the work and service provided.On my first visit, I was fortunate to have Mr. Scofield doing the work and have requested his services each time. As long as Mr. Scofield works for Masheter's, he'll continue to service my vehicles. I have never been treated with anything except respect, and have never felt that I had to "fight because I am a woman" in a car dealership/shop. Thanks guys..Keep up the good work!!! More

Dick Masheter Ford was recommended to me by my neighbor. I took my vehicle in for some much needed service work. I was very happy with Brandon and his professionalism. I had done a little home work and had I took my vehicle in for some much needed service work. I was very happy with Brandon and his professionalism. I had done a little home work and had a good idea of what 4 tires, servicing the brakes, changing the oil, etc was going to cost. I was very pleased when the estimate was less than Pep Boys and another Ford dealer closer to my home. The work was completed on time and I even received a free car wash. Thanks guys!!! I'll see you in 3,000 miles. More

If you looking for a pleasant experience when it comes to car buying. Take my word for it and stop by and see Chuck Stanley at Dick Masheter Ford. It took only a few minutes to realize that he wasn't the sta car buying. Take my word for it and stop by and see Chuck Stanley at Dick Masheter Ford. It took only a few minutes to realize that he wasn't the standard pushy car sales guy with little knowledge of cars or my interests. He has been in the business for a long time and treated me as if I was family. The finance guys were just as friendly. I really had a good experience and would recommend Dick Masheter to anyone looking for a car. Thanks again Chuck I am loving my Taurus! More