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Capital Ford of Columbus

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.3
563 Reviews
The team at Capital Ford of Columbus would like to welcome you to our dealership in Columbus, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Columbus, you can always count on the professional technicians in our Ford service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Columbus count on the high-quality vehicles and services found at Capital Ford of Columbus, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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1090 S. Hamilton Rd.

Columbus, OH

43227

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Showing 358 service reviews

April 11, 2026

My 2017 F250 was having issues with the transmission slipping in and out of gear. After a little over a week in there shop I was finally told it needed a new transmission. I question why a non commercia More

by Jslonaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

Capital Ford of Columbus responded

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and lack of clarity you’ve described. I completely understand why this situation would leave you feeling concerned and disappointed, especially with the initial diagnosis changing and the questions you had not being clearly addressed. That’s not the experience we want anyone to have, and I’m sorry for the confusion and lack of consistent communication throughout your visit. Regarding the issues you mentioned after the initial repair, I also understand how frustrating it must be to return shortly after service with additional concerns. While some vehicle issues can develop or become more noticeable over time, I hear your concern about the timing and the conflicting information from the inspection versus what was later recommended. That definitely deserves a clearer explanation than what you received. Your feedback about the diagnosis process, communication, and inspection consistency is very important, and I will make sure this is reviewed with our service management team so we can address it properly. We appreciate you bringing this to our attention, even though we understand your experience has led to disappointment. If you’re open to it, we would welcome the opportunity to have a manager review your repair history in detail and speak with you directly to provide more clarity. Thank you again for your feedback.

February 08, 2026

Honest and caring staff who go out of their way to make sure that the customer is taken care of. More

by manglingmantis
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tyler Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Bair
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you so much for the wonderful 5-star review! We truly appreciate your kind words about our team. Providing honest, caring service and going the extra mile for our customers is exactly what we strive for every day. We’ll be sure to share your feedback with Shaun — he genuinely cares about making sure every customer feels taken care of, and your recognition means a lot. Thank you again for trusting us. We’re always here whenever you need us! Elena- Capital Ford of Columbus

February 08, 2026

Fluids were not topped off. Was completely out of washer fluid. Reset the light but did not fill. More

by msjaesmith12
Recommend Dealer
No
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for bringing this to our attention. We sincerely apologize that your fluids were not properly topped off — especially the washer fluid — and that the light was reset without being filled. That is not the level of service we aim to provide. We understand how frustrating that must have been, and we truly appreciate you letting us know. This will be addressed with our team to ensure it doesn’t happen again. Please let us know when a good time would be for you to stop by, and we will make sure everything is properly topped off. We’re very sorry about this and appreciate the opportunity to make it right. Please call us at 614-300-6657-- Capital Ford of Columbus

February 05, 2026

One of my worst customer experiences at any business. Ever. Followed up with an apology and unkept promise. Several employees complained about new ownership. Terrible terrible transition. Never coming More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armstrong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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Mar 04, 2026 -

Capital Ford of Columbus responded

We’re very sorry for your experience and for any promises that weren’t kept. We appreciate your feedback and are working to improve our processes and team communication. Please call us at 614-300-6657 so we can address your concerns directly. Thank you for sharing your experience, it helps us provide better service moving forward. - Capital Ford of Columbus

February 03, 2026

Since I first started going there and met Marissa, it's been a great experience. She's friendly and superb customer service More

by ayork1156
Recommend Dealer
Yes
Employees Worked With
Marissa she is the only 1 that's extremely nice and caring
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you so much for the 5-star review! ⭐ We’re thrilled to hear that your experience has been great since day one. Marissa truly takes pride in providing friendly and superb customer service, and we’ll be sure to share your kind words with her. We appreciate your continued trust and look forward to seeing you again! Rochelle - Capital Ford of Columbus

January 31, 2026

very good experience very good experience for me because all appointment is respected ,I m very happy thank you . More

by TOUSSINMBUYI
Recommend Dealer
Yes
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you so much for the 5-star review! ⭐ We’re very happy to hear you had a great experience and that your appointment was handled on time. Providing a smooth and respectful visit is always our goal. We truly appreciate your kind words and look forward to serving you again. Thank you!

January 30, 2026

The service dept was amazing. The salesman was good. The sales manager pretty much refused to do any negotiation. He pretty much said you either want the car or you don't. I wante More

by jims73cuda
Recommend Dealer
Yes
Employees Worked With
I believe worked with Jared in sales and Amanda in service. They were both great. My only issue was with one of the sales managers. Feeding me an obvious line of BS.
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for your feedback and for recognizing our team. We’re so glad to hear Amanda in Service was amazing and that Jared provided a good experience during your purchase. We’re sorry to hear you felt frustrated during the negotiation process, especially regarding the additional key fob. We understand how important those details are. Your feedback is valuable, and we’ll be sure to share it with our management team as we continue working to improve. We truly appreciate your business and hope to serve you again in the future. Rochelle - Capital Ford of Columbus

January 27, 2026

Took very good care of my needs. I got in right away, no wait at all. More

by ginaleanos
Recommend Dealer
Yes
Employees Worked With
Marissa Bay
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Mar 04, 2026 -

Capital Ford of Columbus responded

Gina,Thank you for the 5-star review! ⭐ We’re so glad to hear Marissa took great care of your needs and got you in right away with no wait. Providing prompt and attentive service is always our goal. We truly appreciate your support and look forward to assisting you again! Rochelle - Capital Ford of Columbus

January 27, 2026

Had recall service on two different vehicles. Convenient and accommodating scheduling. Very friendly and helpful service interaction with Amanda Hanson. She is terrific! More

by david.miller9172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Hanson
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Mar 04, 2026 -

Capital Ford of Columbus responded

David, Thank you for the 5-star review! ⭐ We’re thrilled to hear your recall service experience was convenient and accommodating. Amanda will be thrilled to hear your kind words she truly takes pride in providing friendly and helpful service. We appreciate your support and look forward to assisting you again! Rochelle - Capital Ford of Columbus

January 27, 2026

Everyone was very nice and knowledgeable. I will be visiting again with my F-150 thank you Tom and Brandon. More

by helcher2004
Recommend Dealer
Yes
Employees Worked With
Tom and Brandon
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for the 5-star review! ⭐ We’re so glad to hear Tom, Brandon, and the team provided a friendly and knowledgeable experience. We look forward to seeing you again with your F-150 and appreciate your continued support! Rochelle - Capital Ford of Columbus

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