Capital Ford of Columbus

Used car department was great! Showed me everything they did do the vehicle I was purchasing and felt that the salesperson actually cared about me. I wasn't just a number. I will b Showed me everything they did do the vehicle I was purchasing and felt that the salesperson actually cared about me. I wasn't just a number. I will be returning and sending many people to Dick Masheter Ford. More

Great dealership to work with in buying a 2019 Kia Sportage. Our sales representative John Howell was the best. Thanks Sportage. Our sales representative John Howell was the best. Thanks More

I find it very disheartening when a Ford dealership will not work on a Ford way to stand behind your product and let everyone know that it's here for the Long Haul if I could give you a negative rating I su not work on a Ford way to stand behind your product and let everyone know that it's here for the Long Haul if I could give you a negative rating I sure would a Ford dealership that doesn't work on a Ford perplexing More

Stopped by this dealership today looking at new cars and was informed that that you had to use their financing, and had to have a trade in with 0 exceptions. I asked them if I was able to purchase the car was informed that that you had to use their financing, and had to have a trade in with 0 exceptions. I asked them if I was able to purchase the car outright and was informed no you are not. I will not be going back. More

Absolutely the worst experience ever ..I would highly recommend staying far away from these guys ..shot , inconsistent, can't get a straight forward answer don't waist your time recommend staying far away from these guys ..shot , inconsistent, can't get a straight forward answer don't waist your time More

Had an issue with the commercial truck manager a couple years back, tried twice to get a price on two other commercial trucks. The first person I spoke to said he would get back to me, never did even after years back, tried twice to get a price on two other commercial trucks. The first person I spoke to said he would get back to me, never did even after texting him again. I called again recently and the original sales person I had problems with stated to me " I don't sell to you". Really! I wonder if the owners know that this guy chooses who buys Ford trucks. I have a fleet account with Ford so I think they still want me to buy their trucks. NEVER DO BUSINESS WITH THEM UNTIL THEY CHANGE THE COMMERCIAL TRUCK MANAGER. More

Techs Must Be Blind Picked up a Brand New 19 Edge in January. After having for a month I noticed an air sound. I start looking around trying to find it. Found a seal on t Picked up a Brand New 19 Edge in January. After having for a month I noticed an air sound. I start looking around trying to find it. Found a seal on the back hatch torn, rear window seal is not correct. Nut missing from a shield on bottom of car. BRAND NEW! I set up service thru their app. Explained all issues on service request. I get my car back. Air sound is gone and nut is replaced. The seals in hatch not repaired/replaced. I call in and speak with Brandon from internet sales. He takes blame and says its his fault cause of what he said to service dept. "fix the air sound" ok fine, but I used your service app. My issues were listed in the app. Do they not use this? Are your service techs blind? Cant read? Dick Masheter techs call off constantly. Takes 2hrs for an oil change even with an appt. So Dick must not be a very nice guy to work for! As long as his cash keeps rolling in he don't care what his employees do to his customers More

Bill Lewis and Jess Howard are an unbeatable team of managers that lead with their very best to wow the customer * They continue to astonish me with their ability to take care of the customer after the managers that lead with their very best to wow the customer * They continue to astonish me with their ability to take care of the customer after the sell * I am a loyal customer of Dick Masheter because they treat you like more than a friend * They treat you like family again and again it’s a continuum * They don’t try hard because right from the start that’s just the way they are* It’s genuine the way car dealerships use to be * Sincerely BK and Ali the greatest great Dane More

Review of the service department Yes, my review today is for the service department. But because of that my bottom line is, I will not go back to Dick Masheter dealership again, nor w Yes, my review today is for the service department. But because of that my bottom line is, I will not go back to Dick Masheter dealership again, nor will I recommend this dealer. Details of this feedback are as follows... I called, 10/15/2019, the service department 7 days before we picked my convenient service appointment date, 10/22/2019. I verbalized to the service tech person I was talking to all the details of the items I wanted looked at, checked out and repaired at that time. A day later I sent to the service department an email with the details of the problems. On the day of my service appointment I gave the representative a detailed printout (previous mileage of oil, filter, coolant, check engine light, steering alignment, etc) of all the issues. We went through each item thoroughly. To me it appeared my dealer's scheduled service document only had little details. Late in the afternoon on day 3 1/2 of the service I called the dealer for the service department. This was not good. No one would answer in the service department. Tried 3 times and later sent an email asking for the status. By day 5 (Sunday not counted) I called again. Took over 15 minutes to get the service tech to talk to me. Told me the vehicle was in the service area that was to find out what was making squeaking noise in the rear end. That the vehicle had been there for 2 days. Appeared all the other checkout items had not been accomplished. I asked for details of all the service items that are on the listed. I was told to expect a callback later that day. It did not occur. Called back to the service department on day 6. Again it was hard to get anyone to speak to me. Finally another service rep talked to me. Asked the same questions I had from yesterday. He could not provide me of the status of the other items the vehicle was being looked at. I asked if he could find out more details and call me back. I did not get a call back. On day 7 called again and I went through the same (no answers for me). Voiced how displeased I was with nothing being done on my vehicle. I was told that the folks in the service department were few and far between, WOW! Called back into dealership and asked to speak to the service manager, named Todd Purcell. Operator did not connect me to him. I asked for a callback from him. He never called me. On the afternoon of day 8 made another call to the service dept. The ONLY answer they could give me was the vehicle was still in department for the rear squeaking noise. I told them this was totally wrong. Nothing was being done for 8 days. Advised the tech I would be in on day 9 to pick up my vehicle. Called back into dealership and again asked to speak to the service manager, Todd Purcell. I did not get connected. Asked operator to leave message for him. On day 9 at 1 PM I arrived to get vehicle. Had to wait for 15 minutes for someone to help me. It was the same service tech I had on the first day. The current status she gave me was just the rear squeaking noise supposedly looked at, UNBELIEVABLE. I advised her how disappointed I was. She comment too about the lack of workers. I asked if we could talk to the service manager, Todd Purcell. She tried calling him on the dealership numbers, but got no connection to him. Will say she appeared to call his cell # and talked to him, but I did not. I did ask again if he could call me. Have not received any calls from this manager nor any back from dealership. When I went out to drive away I saw the rear passenger door had been hit. I went back into the service department and told them of this door damage. More

Stay away from the service department To make a long story short they took my money and did not fix my car . Excuse after excuse, they are crooks. Not only they did not fix my car, my wind To make a long story short they took my money and did not fix my car . Excuse after excuse, they are crooks. Not only they did not fix my car, my window was broken when I picked up my car and they tried to deny it saying I brought the car like that More