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Tyler Armstrong
30 Reviews
30 Reviews
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30 Reviews of Tyler Armstrong
June 04, 2026
A previous poor review of the service department at this dealership brought to the attention of the correct individual, Tyler Armstrong, Service manager. He immediately investigated and contacted me and wen dealership brought to the attention of the correct individual, Tyler Armstrong, Service manager. He immediately investigated and contacted me and went above and beyond to address my concerns. I am therefore submitting this as an update and recommend if a customer has issues with the service department, especially in trying to get messages to the correct person, let Mr. Armstrong know. Presently it is an outside company engaged by the dealerships owners to answer our calls and route those calls and they have been adding to my frustration. Mr. Armstrong was very approachable and engaging once he was made aware of my issues through utilizing this site. Hopefully I will not encounter any future issues but I now know who the proper person is to directly contact. More
by vkpeters59
May 28, 2026
At the first visit it appeared everyone cared. My truck was not repaired correctly the 1st time. I discovered other items that needed repaired and was told to return it the next day and they would My truck was not repaired correctly the 1st time. I discovered other items that needed repaired and was told to return it the next day and they would correct the previous and take care of the new issues. It has been there 8 days, I had to call last week to get an update. It should have been returned to me last week and no one will contact/return my calls as to why they still have my truck. I need my truck, no one cares but they want their money. Use this service department at your own risk of frustration with workmanship, poor communication and lack of caring about quality customer service. UPDATE: When the Service manager became aware of my concerns because of the original review he went above and beyond. Please see a subsequent separate full review that I submitted on 6/4/26. More
by vkpeters59
April 11, 2026
My 2017 F250 was having issues with the transmission slipping in and out of gear. After a little over a week in there shop I was finally told it needed a new transmission. I question why a non commercia slipping in and out of gear. After a little over a week in there shop I was finally told it needed a new transmission. I question why a non commercial truck with only 73,000 miles on it would need a new transmission. Three days later they decided it only needed a transmission range sensor replaced. Still with no explanation of telling I needed a new transmission. They also did a tuneup while it was in there. Total was $5200 for the service. Three days after getting my truck back the check engine light comes on. I take it back in and they find a EVAP line had a crack and was leaking. This was $880 to fix this. They also told me that I needed new breaks and rotors on all four wheels. I question why their 31 point check of my truck 2 weeks earlier showed the breaks were fine. She didn’t have an answer but was sure I needed to pay them for that service. Inconsistencies to the answers to my questions and then clearly fabricating problems for them to fix. I can assure you I will never take any vehicle to this dealership again and I will not recommend them to anyone. More
by Jslonaker
Verified CustomerFebruary 05, 2026
One of my worst customer experiences at any business. Ever. Followed up with an apology and unkept promise. Several employees complained about new ownership. Terrible terrible transition. Never coming Ever. Followed up with an apology and unkept promise. Several employees complained about new ownership. Terrible terrible transition. Never coming back. More
by Nope
Other Employees Tagged: Marissa
January 23, 2026
I was greeted at the door when I went in and spoke with Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spe Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spend. More
by alicia6543robles
Other Employees Tagged: Phil Neel , Jared
January 21, 2026
Capital Ford Body shop took care of everything helped with insurance company for truck in a fairly quickly for us Great work looks like it never ever happened Thanks again keep me updated on progress with insurance company for truck in a fairly quickly for us Great work looks like it never ever happened Thanks again keep me updated on progress More
by firebillfd
Other Employees Tagged: Body shop manger and assistant in office
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