Tyler Armstrong

I strongly urge consumers to think carefully before doing business with Capital Ford. Our experience has been deeply troubling and, in my opinion, felt predatory. We signed a retail installment contract, business with Capital Ford. Our experience has been deeply troubling and, in my opinion, felt predatory. We signed a retail installment contract, paid a $1,000 down payment, and left the dealership with the vehicle believing the transaction had been completed. The paperwork expressly identifies Global Lending Services and contains language stating that Capital Ford sold, assigned, and transferred its rights under the contract to GLS. Days later, Capital Ford demanded the vehicle back, claiming the financing had never been finalized. During a recorded conversation, its representative insisted that the contract was “never assigned” and “never funded,” while also acknowledging that GLS had “returned” the contract. When I calmly asked for written confirmation of the cancellation, the funding status, and documentation explaining what occurred, the representative would not provide it. Instead, he threatened that the vehicle could be recovered through repossession. When I explained that I had consulted an attorney, he abruptly ended the conversation and said their attorney would handle it. To be clear, we never refused to return the vehicle. We simply requested written documentation, protection against the return being reported as a repossession or default, and confirmation that our $1,000 would be refunded. Those are reasonable requests when a dealership is attempting to reverse a signed transaction and take back a vehicle. This experience had all the hallmarks of what consumers commonly call “yo-yo” or spot-delivery financing: allowing customers to leave believing they purchased a vehicle, then later demanding its return because the financing supposedly failed. The conflicting explanations, refusal to provide documentation, and use of repossession language were unacceptable. Based on our experience, I cannot recommend Capital Ford. Consumers deserve transparency, consistent information, and respectful treatment—especially during a major financial transaction. Please read every document carefully, keep copies of everything you sign, and do not rely solely on verbal assurances from this dealership. More

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At the first visit it appeared everyone cared. My truck was not repaired correctly the 1st time. I discovered other items that needed repaired and was told to return it the next day and they would My truck was not repaired correctly the 1st time. I discovered other items that needed repaired and was told to return it the next day and they would correct the previous and take care of the new issues. It has been there 8 days, I had to call last week to get an update. It should have been returned to me last week and no one will contact/return my calls as to why they still have my truck. I need my truck, no one cares but they want their money. Use this service department at your own risk of frustration with workmanship, poor communication and lack of caring about quality customer service. UPDATE: When the Service manager became aware of my concerns because of the original review he went above and beyond. Please see a subsequent separate full review that I submitted on 6/4/26. More

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My 2017 F250 was having issues with the transmission slipping in and out of gear. After a little over a week in there shop I was finally told it needed a new transmission. I question why a non commercia slipping in and out of gear. After a little over a week in there shop I was finally told it needed a new transmission. I question why a non commercial truck with only 73,000 miles on it would need a new transmission. Three days later they decided it only needed a transmission range sensor replaced. Still with no explanation of telling I needed a new transmission. They also did a tuneup while it was in there. Total was $5200 for the service. Three days after getting my truck back the check engine light comes on. I take it back in and they find a EVAP line had a crack and was leaking. This was $880 to fix this. They also told me that I needed new breaks and rotors on all four wheels. I question why their 31 point check of my truck 2 weeks earlier showed the breaks were fine. She didn’t have an answer but was sure I needed to pay them for that service. Inconsistencies to the answers to my questions and then clearly fabricating problems for them to fix. I can assure you I will never take any vehicle to this dealership again and I will not recommend them to anyone. More

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Honest and caring staff who go out of their way to make sure that the customer is taken care of. sure that the customer is taken care of. More

by manglingmantis Verified Customer Verified Customer

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One of my worst customer experiences at any business. Ever. Followed up with an apology and unkept promise. Several employees complained about new ownership. Terrible terrible transition. Never coming Ever. Followed up with an apology and unkept promise. Several employees complained about new ownership. Terrible terrible transition. Never coming back. More

by Nope Verified Customer Verified Customer

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Great service, easy to work with in and out in one day from Dayton Ohio from Dayton Ohio More

by jason@landscapecreationsllc.net Verified Customer Verified Customer

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Great dealership cam was a great salesperson very satisfied would do business again love the jeep renegade satisfied would do business again love the jeep renegade More

by jcfuelerjr Verified Customer Verified Customer

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Great people. Great experience would go back whenever I need another car. 5 out of 5 Great experience would go back whenever I need another car. 5 out of 5 More

by allykennedy42 Verified Customer Verified Customer

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I was greeted at the door when I went in and spoke with Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spe Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spend. More

by alicia6543robles Verified Customer Verified Customer

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Capital Ford Body shop took care of everything helped with insurance company for truck in a fairly quickly for us Great work looks like it never ever happened Thanks again keep me updated on progress with insurance company for truck in a fairly quickly for us Great work looks like it never ever happened Thanks again keep me updated on progress More

by firebillfd Verified Customer Verified Customer

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