Capital Ford of Columbus - Service Center

Service Service Service There are a few Ford Dealers in the greater area. I've been to them all. Ford makes a great car but no matter how great a car, price, widgets, or feat There are a few Ford Dealers in the greater area. I've been to them all. Ford makes a great car but no matter how great a car, price, widgets, or features it has...it still needs maintenance. After trying the rest of the dealers in the area I'm sticking with DM. Great service (which is a lost art in todays world) puts them head and shoulders above the rest. Great communication on times, commitments, service, and I have spent time working from home using their Wifi while getting my car taken care of. I own a 2013 Fusion and will be trading it out in the spring. DM has earned my business. More

10:13 This is the first time that I have brought my Escape in for service. I was feeling very anxious but there was no need. I was met with friendly emplo This is the first time that I have brought my Escape in for service. I was feeling very anxious but there was no need. I was met with friendly employees immediately upon my arrival. The service department took great care of me and my car. I am more than pleased with service at Dick Masheter Ford. I would highly recommend them if you are buying or leasing and the service department is incredible should you need it More

Excellent Dealership and Service Dept. I have purchased two Ford Fusions from this dealership and have had a great experience both times. I also use their service dept. for all my car needs I have purchased two Ford Fusions from this dealership and have had a great experience both times. I also use their service dept. for all my car needs and have had great service as well from them. I love that I am able to drop my car off in the mornings and they will shuttle me to work and then come pick me up when I need a ride and take me to pick up my car. Their service is always fast and the staff are very friendly and take great care to provide great customer service! Will continue to use this Dealership for all my car needs! More

Awesome Dick Masheter Ford is awesome ...the workers are always nice and helpful and they have great accommodations . I highly recommend them for any of your Dick Masheter Ford is awesome ...the workers are always nice and helpful and they have great accommodations . I highly recommend them for any of your car service needs ! More

Used to be a good...is now the worst! This service department has drastically gone down hill. I've been buying & servicing at Masheter for almost 15 year. Sales is great...& service used This service department has drastically gone down hill. I've been buying & servicing at Masheter for almost 15 year. Sales is great...& service used to be good. However, in the last few years they have had a lot of turnover and average a new service manager every year to 18 months & new service advisors regularly(major red flag). Now what's left is 2 service writers that are horrible! One is rude and obnoxious to customers & the other is nice...but lazy. Service manager sometimes acts like he cares...but really just lip service. Masheter has had both my vehicles (both less than 18 months old)for warranty repairs multiple times for multiple days...& had issues completing the work. One time i called ford myself regarding an issue & I had to bring in ford documentation detailing the issue & how to fix from ford, & service writer wouldn't acknowledge it. Ford customer service flat out told me to go to another dealership! Took it to another dealership....& no problems. Also once paid for an alignment, & after asking many times...they couldn't produce the print out of alignment specs. But they had no problem charging me for a 4 wheel, when I asked for only a front alignment! I will not be returning for warranty work...& no way I would ever use Masheter service for out of pocket work! Don't trust them, ....everything done in service in past couple years has been a major hassle for one reason or another! More

Excellent I've had nothing but excellent service at Dick Masheter Ford Inc, in Columbus, Ohio. Not only do I take my car there, my mom speaks very highly of the I've had nothing but excellent service at Dick Masheter Ford Inc, in Columbus, Ohio. Not only do I take my car there, my mom speaks very highly of them. The service team (Don) is the greatest, not only is my car ready when promised, I get dropped off at my work and picked up. The service department is an awesome group of people to work and represent your name well. I would highly recommend Dick Masheter, in Columbus, Ohio 1090 S Hamilton Rd. to my family and friends. I work for an organization that harps on Customer Service, 5 is the greatest. I would give you guys and gals a 5. Thank you Melissa Owens, Dorothy Owens Catlin More

car repair Was having issues with Ford Explorer door latch so contacted my sales person Mike Carr and had me bring in car. Brought vehicle in and had it looked Was having issues with Ford Explorer door latch so contacted my sales person Mike Carr and had me bring in car. Brought vehicle in and had it looked at in service department. The gentleman ordered a new piece and returned with the car to be fixed. Have had no issues and was extremely happy for the service that was provided. More

Car service experience Service was great and the staff was friendly. I appreciate how the workers explained to me everything very thoroughly. Hats off to you all for outstan Service was great and the staff was friendly. I appreciate how the workers explained to me everything very thoroughly. Hats off to you all for outstanding service. More

good experience had a great experience. Everyone was really friendly. The atmosphere was welcoming. I wasi impressed by the service. I would recommend to family and had a great experience. Everyone was really friendly. The atmosphere was welcoming. I wasi impressed by the service. I would recommend to family and friends. More

I got my bumper repaired at the body shop.g I had a great experience. Everyone was really friendly. The atmosphere was welcoming. I weny to the wrong department and Don helped me get to where I I had a great experience. Everyone was really friendly. The atmosphere was welcoming. I weny to the wrong department and Don helped me get to where I needed to be. He was an excellent help! Ron helped me at the body shop and he was great as well. More