Capital Ford of Lillington

Terrible. Bought new F250 platinum. Did not set up Ford Pass, which is the worst app I have ever seen. No in depth review of the truck. For 90k plus, the serv Bought new F250 platinum. Did not set up Ford Pass, which is the worst app I have ever seen. No in depth review of the truck. For 90k plus, the service was worse than a 1. A ZERO. When I went back to pick up the truck was treated like I was bothering them GO ELSWHERE. More

Outstanding service Austin was exceptionally helpful with all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will r all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will return for our next Ford. More

They worked on a company service truck of ours and did not secure it during the time it was in their possession. About $3000 worth of tools were stolen out of it. I specifically asked if that would be a c not secure it during the time it was in their possession. About $3000 worth of tools were stolen out of it. I specifically asked if that would be a concern when I called for an appointment and also when I dropped off the truck and they told me no worries, they would keep it secured. NOW they are refusing to cover any stolen property. I believe it was an inside job by some who work there but regardless I feel I've been robbed twice by the thief and now the management. Horrible. If they decide to reimburse then I will adjust the rating, otherwise it stays! More

Best dealership and prices around, great and friendly staff that makes the process easy and quick. Transparent and reliable, next purchase will definitely be from them again! staff that makes the process easy and quick. Transparent and reliable, next purchase will definitely be from them again! More

Sold and forgotten I purchased a 2016 Ram 1500 for more than $33,000 on Saturday, June 27. The sales person and finance manager were delightful, charming, helpful closin I purchased a 2016 Ram 1500 for more than $33,000 on Saturday, June 27. The sales person and finance manager were delightful, charming, helpful closing the deal. I signed the paperwork, drove the Ram to my home 30 miles away, and drove back the same day to deliver the title on the vehicle I traded. On that drive back, the check engine light came on. When I informed my sales person, he said, "No problem, we'll take care of it this week. Just pop back in." A visit to the service department did not resolve the issue, and the dealership has turned its back. Now I'm a couple weeks in, the truck has stopped running, has multiple outstanding recalls that Precision never fixed or told me about, and requires thousands of dollars worth of repairs which will take weeks to complete. While I did not purchase an extended warranty and bought the truck AS-IS, I have sought a conversation with the General Manager several times to discuss options and possibilities. He refuses to have a conversation with me outside of email and defers me to others on his team. In several Google reviews, Mr. Jaynes has asked reviewers to call him directly. When I call, I get no response. Other team members have not followed up and I‘ve received no offers of help or support dealing with the disaster they sold me. Abysmal experience, and I'm left only with a lemon of a truck and the potential of seeking legal help.” UPDATE: Shortly after I posted my review, I received a call from the service manager. He listened and agreed to provide a loaner for the period of time required for me to have the truck repaired. I'm grateful for that and take it as a step in the right direction. I'm still stuck with navigating the repairs and have not been permitted to speak with the GM. Standing behind what they sell? Not that I can see. More

f250 for david tried real hard to fit truck to my needs. needed tow package and mid level trim. they found one in another state and it arrived quickly. all was done tried real hard to fit truck to my needs. needed tow package and mid level trim. they found one in another state and it arrived quickly. all was done well More

I love my ecosport. It drives good. It does alot of extra stuff. Haven't figured it all out yet. I enjoyed my time at the dealership. My salesman was very nice and helpful. I would recommend my dealer to an stuff. Haven't figured it all out yet. I enjoyed my time at the dealership. My salesman was very nice and helpful. I would recommend my dealer to anybody. My sales reps name was Sam. More

Great staff and fantastic customer service. I needed service work and they picked up my vehicle from my work and left me a loaner car. Couldn't ask for better customer service. service work and they picked up my vehicle from my work and left me a loaner car. Couldn't ask for better customer service. More

Our visit was great. We were greeted by Kris and he did a great job finding the vehicle we like. He was very professional and knowledgeable about the F-150 we chose. Thank you for a pleasant experience. great job finding the vehicle we like. He was very professional and knowledgeable about the F-150 we chose. Thank you for a pleasant experience. More

Good people, good product and great service ! Marcus was great and we’re loving the Ford Edge! Don’t waste your time at the other dealerships buy it here. They get right to the point with no games Marcus was great and we’re loving the Ford Edge! Don’t waste your time at the other dealerships buy it here. They get right to the point with no games. More