Capital Ford of Lillington

My review is a two part! ! First to my incredible salesperson Nick - I cannot say enough wonderful things about Nick Pappas. He was knowledgeable, patient, and never once made ! First to my incredible salesperson Nick - I cannot say enough wonderful things about Nick Pappas. He was knowledgeable, patient, and never once made us feel pressured. He took the time to listen to what I was looking for, answered every question honestly, and worked incredibly hard to get us into my beautiful car!! Buying a car can feel overwhelming, but he made the entire process feel comfortable and enjoyable. Thanks to his dedication, I drove home in my 2025 Ford Bronco Sport, and I couldn’t be happier. If you’re looking for someone who truly cares about his customers, ask for Nick Pappas!! You won’t be disappointed! ------------------------------------------------- I want to personally thank Mike Garner for creating such an outstanding culture at this dealership. You can tell when leadership values honesty, integrity, and customer service because every person we interacted with reflected those qualities. Thank you for treating my husband and I with kindness, respect, and transparency throughout the entire process. I never felt like just another customer...I felt like someone whose needs truly mattered. Because of you and your team, I left with not only a vehicle I absolutely love but also an experience I’ll be talking about for a long time. Please know that your leadership does not go unnoticed. It made all the difference. More

⭐⭐⭐⭐⭐ **Another Absolutely AMAZING Experience at Capital Ford of Lillington!** I cannot say enough wonderful things about Mike Garner, General Manager, Nick Pappas, Sales Manager, and Scott Knight, our A Ford of Lillington!** I cannot say enough wonderful things about Mike Garner, General Manager, Nick Pappas, Sales Manager, and Scott Knight, our AWESOME salesman, at Capital Ford of Lillington! From start to finish, they went above and beyond to make what could have been a stressful experience into an absolutely incredible one for both me and my son. We walked into the dealership hoping to make a purchase for my son, and thanks to the hard work, dedication, kindness, and professionalism of this amazing team, **we BOTH drove away in brand-new cars! Not one, but TWO!** 🚗🎉 Mike, Nick, and Scott treated us with the utmost respect, patience, and kindness throughout the entire process. We never felt like just another sale or a number. They genuinely cared about helping us, listened to our needs, and worked hard to make it all happen. Their willingness to go the extra mile made all the difference, and we are incredibly grateful for everything they did for us. A special shout-out to Scott Knight for being such an awesome salesman, and to Nick and Mike for their leadership and for helping make this experience possible. It takes a truly great team to turn a major purchase into such a positive and memorable experience, and these gentlemen absolutely delivered! If you are looking for a dealership that values its customers, treats you with respect, and genuinely works hard to help you achieve your goals, **PLEASE go see Mike Garner, Nick Pappas, and Scott Knight at Capital Ford of Lillington!** We could not be happier with our experience, and we will absolutely remember the way they made us feel throughout this process. Thank you all for making this such a special experience for me and my son. We appreciate you more than you know! You have earned our trust, our gratitude, and our highest recommendation. Capital Ford of Lillington is lucky to have you! This makes car #3 purchased from this amazing dealership ❤️ **Five stars simply aren't enough for this team!** ⭐⭐⭐⭐⭐ More

Capital Ford is an outstanding dealership. Joseph helped us find the car we wanted and then answered all our questions. There are a lot of choices on the screen, and Joseph made sure we were c Joseph helped us find the car we wanted and then answered all our questions. There are a lot of choices on the screen, and Joseph made sure we were comfortable with the car before we bought it. The manager of Capital Ford also allowed us to drive the vehicle to my mother's house, so we could make sure she could get in the passenger seat with no trouble. We will return to Capital Ford when we need another vehicle. Thank you, Joseph! More

Terrible. Bought new F250 platinum. Did not set up Ford Pass, which is the worst app I have ever seen. No in depth review of the truck. For 90k plus, the serv Bought new F250 platinum. Did not set up Ford Pass, which is the worst app I have ever seen. No in depth review of the truck. For 90k plus, the service was worse than a 1. A ZERO. When I went back to pick up the truck was treated like I was bothering them GO ELSWHERE. More

Outstanding service Austin was exceptionally helpful with all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will r all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will return for our next Ford. More

They worked on a company service truck of ours and did not secure it during the time it was in their possession. About $3000 worth of tools were stolen out of it. I specifically asked if that would be a c not secure it during the time it was in their possession. About $3000 worth of tools were stolen out of it. I specifically asked if that would be a concern when I called for an appointment and also when I dropped off the truck and they told me no worries, they would keep it secured. NOW they are refusing to cover any stolen property. I believe it was an inside job by some who work there but regardless I feel I've been robbed twice by the thief and now the management. Horrible. If they decide to reimburse then I will adjust the rating, otherwise it stays! More

Best dealership and prices around, great and friendly staff that makes the process easy and quick. Transparent and reliable, next purchase will definitely be from them again! staff that makes the process easy and quick. Transparent and reliable, next purchase will definitely be from them again! More

Sold and forgotten I purchased a 2016 Ram 1500 for more than $33,000 on Saturday, June 27. The sales person and finance manager were delightful, charming, helpful closin I purchased a 2016 Ram 1500 for more than $33,000 on Saturday, June 27. The sales person and finance manager were delightful, charming, helpful closing the deal. I signed the paperwork, drove the Ram to my home 30 miles away, and drove back the same day to deliver the title on the vehicle I traded. On that drive back, the check engine light came on. When I informed my sales person, he said, "No problem, we'll take care of it this week. Just pop back in." A visit to the service department did not resolve the issue, and the dealership has turned its back. Now I'm a couple weeks in, the truck has stopped running, has multiple outstanding recalls that Precision never fixed or told me about, and requires thousands of dollars worth of repairs which will take weeks to complete. While I did not purchase an extended warranty and bought the truck AS-IS, I have sought a conversation with the General Manager several times to discuss options and possibilities. He refuses to have a conversation with me outside of email and defers me to others on his team. In several Google reviews, Mr. Jaynes has asked reviewers to call him directly. When I call, I get no response. Other team members have not followed up and I‘ve received no offers of help or support dealing with the disaster they sold me. Abysmal experience, and I'm left only with a lemon of a truck and the potential of seeking legal help.” UPDATE: Shortly after I posted my review, I received a call from the service manager. He listened and agreed to provide a loaner for the period of time required for me to have the truck repaired. I'm grateful for that and take it as a step in the right direction. I'm still stuck with navigating the repairs and have not been permitted to speak with the GM. Standing behind what they sell? Not that I can see. More

f250 for david tried real hard to fit truck to my needs. needed tow package and mid level trim. they found one in another state and it arrived quickly. all was done tried real hard to fit truck to my needs. needed tow package and mid level trim. they found one in another state and it arrived quickly. all was done well More

I love my ecosport. It drives good. It does alot of extra stuff. Haven't figured it all out yet. I enjoyed my time at the dealership. My salesman was very nice and helpful. I would recommend my dealer to an stuff. Haven't figured it all out yet. I enjoyed my time at the dealership. My salesman was very nice and helpful. I would recommend my dealer to anybody. My sales reps name was Sam. More