Capital Ford of Lillington

F-150 I love my new F-150. Donovan is the man. My mission was to Come home with what I wanted and I can say that happened I love my new F-150. Donovan is the man. My mission was to Come home with what I wanted and I can say that happened More

Great! Would recommend to anyone . Everyone was friendly and nice. Answered all questions. Would go back if I ever needed to get a new car. Love ! Would recommend to anyone . Everyone was friendly and nice. Answered all questions. Would go back if I ever needed to get a new car. Love ! More

Very good Great to deal with went looking at a used car ended leaving with a brand new one they work it out where it benefits me Great to deal with went looking at a used car ended leaving with a brand new one they work it out where it benefits me More

Good Price/ Unsatisfying with Detailing Great salesmen! great price! Not at all happy with the cleaning of the vehicle and attention to detail. Cabin air filter has to be changed immediately Great salesmen! great price! Not at all happy with the cleaning of the vehicle and attention to detail. Cabin air filter has to be changed immediately, truck cabin smells like cigarette smoke when I first start it up in the morning. Suspension needs to be tightened or addressed on back driver side, makes loud squeaking noises, driver side door needs to be addressed, makes loud squeaking noises when opened and closed. These are all small issues but should’ve been fixed promptly before sale, used or not. More

Wonderful sales department Everyone in the sales department and service department have been just great. We have bought 3 vehicles from them in the past 2 years no complaints at Everyone in the sales department and service department have been just great. We have bought 3 vehicles from them in the past 2 years no complaints at all. They always seem to go out of there way to make you feel comfortable in buying a car. Will definitely come back when purchasing another vehicle. Will recommend to everyone I know. Thanks Jay and everyone at Precision Ford. More

Simply the worst communication between employees This is the worst experience ever. I stopped by there because they had promotion. I got some lottery booklet in the mail and it was looks like it wors This is the worst experience ever. I stopped by there because they had promotion. I got some lottery booklet in the mail and it was looks like it worse to come there and check what they have. When I came, one employee explained about promotion and everything, then I had test drive. Finally employee of financial department explained payment options to me. Finally 2+ hours later we are agreed with payments and everything, but thennn another guy from the same financing Dept told me that this price doesn't work with that particular car what I had test drive and spoke with 3 people in that dealership. Finally I waste there 3 hours and got nothing simply because of miscommunication between employees of this dealership. They actually apologized that it happened but appologizes worse nothing to compare wasted time and broken dreams about that car what I had test drive. There is nothing to add. More

Keith West Keith west left a voice mail on my phone saying I did not have the xxxxx and wasn't man enough to come in and buy a vehicle. I spoke with him once bef Keith west left a voice mail on my phone saying I did not have the xxxxx and wasn't man enough to come in and buy a vehicle. I spoke with him once before and do not have a joking relationship with him. He also used profanity multiple times. As a retired SSG and purple heart recipient while being Infantry. I don't think my man hood should be in question. I have bled for this great country and everyone who resides in it. People like him don't deserve our protection. And it also reflects badly on his place of business. I will make it my personal goal to get this dealership blacklisted on Ft Bragg so no troops will purchase from them. as well as post on every reviewing website. More

Ignores calls & holds on to your refunds Gave proper paperwork to cancel GAP ins, told wait was 4 weeks. Months have gone by, they never return calls/voicemails. Every time I have to physical Gave proper paperwork to cancel GAP ins, told wait was 4 weeks. Months have gone by, they never return calls/voicemails. Every time I have to physically go to the dealership and am then given excuses like an employee quit so they are behind. Finally filed a complaint and was told by Jay Jaynes that the check was already sent-which is clearly false as we still have not received it. Also mentioned/corrected him because we filled out 2 requests to cancel GAP for 2 vehicles. Jay responds by saying they just now are processing the second request and states that processing always takes 60 days. This communciation all completed through BBB as he will still not return our calls. We will, yet again, have to physically go to the dealership to speak with them. Clearly employees are giving completely false information to customers or Jay is. They aren’t processing the refunds as they should and are ignoring customers who try to follow up. Will no longer be one of their customers. More

Precision Ford - Under new management! Due to past experience, I said I wasn't going back. However, after putting 40k miles on my '14 Cadillac in a year, I needed a second vehicle. Hearing Due to past experience, I said I wasn't going back. However, after putting 40k miles on my '14 Cadillac in a year, I needed a second vehicle. Hearing they were under new management, I decided to give them another try. I'm so glad I did! On February 26, 2018 I purchased a 2004 Lexus LS 430; my sales person was Jack. He was absolutely great - did not pressure me into buying anything. Even though there were people around, I wasn't greeted upon walking in and not all of the staff spoke (like other dealerships), but the ones who did were very nice. I've purchased many vehicles, but this place was the one of the best and I would recommend this dealership to anybody looking a vehicle. The only reason I'm giving four stars is because I purchased the vehicle, but the dealership didn't put gas in it; I spent a couple of thousand dollars and drove it off the lot on E. I'm thankful that Jack attempted to wipe the vehicle off, but I had to pay somebody to clean it inside and out. I'm use to dealerships filling up the vehicles and professionally cleaning them, once they're purchased. Nevertheless, I'd go back! More

Clutch tcm problem Has a new clutch installed the same one that came out. And started having same problem take back all they do was reset it over and over well if they w Has a new clutch installed the same one that came out. And started having same problem take back all they do was reset it over and over well if they would had put it in system they would have known it was 2nd clutch so there for I was screwed out warranty on replacing it Again had to show the service lady my car fax on my phone for were it was replaced. Her response oh now I see it well maybe we can see if ford still fix it. Well xxxxxxxxx. I have other service done there as well but after that never again now I'm stuck with Ford's xxxxty clutch issue. More