Capital Ford of Lillington

Everything they could do wrong, they did They never fixed my car, created new problems with my car, mischarged me $533, they will not call you back, and they lose appointments. Never fixed They never fixed my car, created new problems with my car, mischarged me $533, they will not call you back, and they lose appointments. Never fixed the problem- Came in because my car makes sputtering sounds and hesitates when accelerating from a stop. Michael Boyce was my technician. He said the problem was the clutch and replaced it. I didn’t even leave the parking lot when I noticed it wasn’t fixed, another technician verified that the noise was still there and I made another appointment. At the next appointment they gave it back to Michael Boyce, and he denied it was even a problem. Created new Problems– They recommended new tires so I got them. Before leaving the parking lot I instantly noticed a whooshing noise. A different technician came out and said the tire was not installed properly and fixed it. Mistakenly charged me $533 extra- They installed a clutch I didn’t need after misdiagnosing the problem. It was covered under warranty but they still charged me $533 for it. A manager did fix the mischarge. Will not call you back I received a voicemail about my car and called back as instructed. The woman didn’t have the info ready and said she would call back. I waited for an hour and called back again. This time she said she couldn’t find my car. She called back 10 minutes later and finally gave the news that they recommended new tires. When I was in the office, I also heard her field a call where someone else was complaining about not getting a call back. Lost Appointments I made an appointment for Friday online and they had my information when I arrived. They didn’t have the parts in so she made me a new appointment for Monday. I came in and she said I was not in the system. They didn’t fix the problem so she told me she made me another appointment. I had verbal confirmation and she wrote it down. I came in for that appointment and once again she said I wasn’t in the system. It was a quick fix but not very reassuring. The good parts Car Rental- Easy process, did not charge me anything for it. Manager- A manager spotted the mistaken charge and fixed it. However, when I called I was sent to voicemail. 2nd Opinion Technician- When I noticed the problem was not fixed they brought in another technician to look it over. He quickly fixed the improperly installed tire and verified that the clutch was not the problem and recommended further service. More

Sleazy tactics I purchased a "certified ore-owned" car a few weeks ago and had in place an agreement for them to repair a windshield. After returning to the dealersh I purchased a "certified ore-owned" car a few weeks ago and had in place an agreement for them to repair a windshield. After returning to the dealership for the repair they informed me that the windshield was beyond repair. They operated in bad faith by leading me to believe that the windshield could be repaired. It appears that hey'll do anything to sell a car including deceiving its customers. I would not recommend this company to anyone. I will be taking them to court to rectify this situation. More

Literally the worst car buying experience in my life Do yourself a favor and go anywhere else. I bought a truck from here a few months back on what I was told was a fast payment program. In which I was Do yourself a favor and go anywhere else. I bought a truck from here a few months back on what I was told was a fast payment program. In which I was to pay a higher payment for six months, after which I would refinance the vehicle for a much lower price. When I went back to refinance the truck I was told that I was supposed to pay an extra payment during those six months, and put the check that they gave me as a "rebate" on the truck down towards the payment. None of this was told to me when I bought the truck. To make things worse I was told i had never even been enrolled in the program I was supposed to be enrolled in, and even if I had done everything the was they told me i was supposed to the payment would have been $100 more than what they quoted me, at a loan length two years longer than I was quoted when I bought the truck. The tried to "fix the issue" by offing to let me trade in my diesel f250 on an f150. Which once they did the numbers was only going to be $100 less than what I am currently paying. So now I am stuck paying $600 More than what I was quoted each month on my truck with no way out of it. Do not go here under any circumstances they will be very dishonest and do anything they can to sell you a vehicle no matter how much they have to lie. More

Great Deals and people at Precision Ford in Lillington. Amanda (salesman) Chase (salesman) and Donovan the (manager) did a great job making sure that I was taken and people at Precision Ford in Lillington. Amanda (salesman) Chase (salesman) and Donovan the (manager) did a great job making sure that I was taken care of and all my needs were met. Thanks for a great deal and experience!! More

Still waiting General Manager for you to do the right thing Bought car January 14, dealership had problem paying their debts to get title and our 30 day tags ran out. They got them on day 32 and I picked them Bought car January 14, dealership had problem paying their debts to get title and our 30 day tags ran out. They got them on day 32 and I picked them up and spoke with the new general manager who was so apoloigied and said he wanted to make things right. I advised him of a tank of gas I was promised during the night of sale, when the gas card disappeared. He said he would mail me a check and I have not seen that check. Please save yourself the trouble, this dealership is not trustworthy and is very shady how they operate. More

Friendly, Fair, Trustworthy! These guys know how to do business! This is not your typical dealership; from Billy, our salesman, Donovan, his manager, they found us exactly what we These guys know how to do business! This is not your typical dealership; from Billy, our salesman, Donovan, his manager, they found us exactly what we were looking for! Our finance guy was Josh. He was so courteous and even helped to find financing lower than what we came in with. More

Honest salesman Stopped into the dealership and was greeted by a young gentleman named Billy Chaplin. He was very kind, courteous and helpful. I felt he was very hone Stopped into the dealership and was greeted by a young gentleman named Billy Chaplin. He was very kind, courteous and helpful. I felt he was very honest and not a pushy salesman. He was very professional and answered all of my questions even though I told him upfront that I was not going to buy a car today, but just gathering information and he still took the time to answer all of my questions and didn't rush me. This is the type of salesman who I will come back to when I purchase my car. More

Great experience at Precision Ford I came in looking for a car . I wasn't sure what I wanted . I had driven a Ford for years..A salesman approached me . He was very friendly and was a I came in looking for a car . I wasn't sure what I wanted . I had driven a Ford for years..A salesman approached me . He was very friendly and was able to answer all my questions. He was very professional and knew a lot about cars. His name was Billy Chaplin. He walked me through the whole process. I will recommend Precision Ford to my friends. Thank you Mr. Chaplin More

Wonderful experience I went into Precision Ford and a friendly young man approached me and introduced himself as Billy Chaplin and asked if he could help me. He was very k I went into Precision Ford and a friendly young man approached me and introduced himself as Billy Chaplin and asked if he could help me. He was very knowledgeable and interested in helping me to find what I wanted. He didn't try to sell me something I did not want which was very refreshing. He was very professional and very friendly and helpful. I will definitely be back to see him. More

Used Car Purchase I was in the dealership this past week by myself looking at cars when a salesman approached me. He was very professional, and was able to answer all I was in the dealership this past week by myself looking at cars when a salesman approached me. He was very professional, and was able to answer all my questions honestly. I told him I would be back later with my husband. We came back the next day and purchased the car from Billy Chaplin. He handled our car purchase like a pro, and had us in and out in no time. I would recommend everyone doing business with this young man. He was awesome. Thank you Billy More