Capital Ford of Lillington

no hassel purchase I would recommend the dealership based on my experience. the sales manager gave me a good value on my trade-in. The salesperson was courteous and hon I would recommend the dealership based on my experience. the sales manager gave me a good value on my trade-in. The salesperson was courteous and honest. The staff took all measures to ensure that my vehicle purchase was hassle free. I was very please with my experience. More

Lure you into dealership with lies Stay away from this Dealership. General Manager, Jason Drake stated on Friday, 11-4-16, he could get us the payment we wanted. Went there on Monday Stay away from this Dealership. General Manager, Jason Drake stated on Friday, 11-4-16, he could get us the payment we wanted. Went there on Monday 11-7-16, same vehicle, he came up with a payment $100 more than he stated and told me on Friday. This is just a trick to lure you to this dealership. When a Ford Dealership only sells 3 vehicles on a Saturday, this proves they have a problem in management. Then he said, I can get you the payment you want, we will give you a check right now for over $3350.00, your first payment will be due January 1, 2017, you take your $400 payment you were wanting, then take $217 out of this check we are giving you and pay $617.00 for 12 months, then come back and we will refinance you at the payment of $400 per month. He is one stupid individual for offering anyone this deal. How if they are not there in a year, then we are stuck with $617 a month payment. It is a troubled dealership, has changed hands multiple times. Then it should tell you something when employees are working there that have been working in every dealership in Fayetteville and other parts of North Carolina. They have no integrity at all. Word of mouth will certainly get out about this dealership fast.. More

I love my 2017 Escape Absolutely, would recommend dealership! Mr. Jimmy Smith is great! Very helpful and considerate of all our needs! Straight Up! Thanks to him and Mr. Absolutely, would recommend dealership! Mr. Jimmy Smith is great! Very helpful and considerate of all our needs! Straight Up! Thanks to him and Mr. Jason Belle for all your hard work!! You guys are the best!! Love my SUV!💕 More

Terrible services and felt like if they couldnt get any extr I have had some bad excperiances with dealerships but the visit to this dealership Tops them all..First Off the sales person we dealt with never told I have had some bad excperiances with dealerships but the visit to this dealership Tops them all..First Off the sales person we dealt with never told Neither my wife or I his name..Of course the first thing the want ya to do is drive one...so ok we did that and like the vehical so we figured we would Talk Numbers to see what they would give for our trade in seeing how it was Still Financed and we had to get as much for it as we could. Well let me Tell you how that worked out him taking our info and all..Well next thing we know he is gone, figured doing some paperwork to get some numbers together so i overlooked it..well to make a long story short we never heard numbers not what the trade in would be the final price or anything..He came to us once asking if needed could we put any money down and i said i like not too seeing how i had just put a brand new crate engine in the f150 we were trying to trade in and it was not cheap(6,600.00). We told him well we could probably to 2000.00..Well next thing we know we are outside smoking sice we were left to do nothing for prob 2 hours. Sales person was no where to be found and i found that wierd because most salesmen atleast try to make so to let u know what is going on. So he finally came out and to me was very rude and kindof threw my wife and I drivers licenses back at us and said and i quote"The is nothing i can do...if you can come up with more money Talking what i took as more like 4,000.00 and just walked off Not no sorry we could help or nothing..and in the end we never knew know numbers or anything besides it felt like they were trying to get over on us. I would not recommend This dealership, I would advise to stay clear and i Believe i will be contacting ford themselfs and let them Know how disrespected we felt. More

Enjoyable experience! I have serviced our Fusion here and Manny and the techs are great! I have also done some shopping while my car was in service. Great sales staff! I have serviced our Fusion here and Manny and the techs are great! I have also done some shopping while my car was in service. Great sales staff! More

Disappointment They do not stand by their word. You always get the run around..... Just not a very professional group of people. They sold a piece of junk to my pare They do not stand by their word. You always get the run around..... Just not a very professional group of people. They sold a piece of junk to my parents, a " Lemon" if you will. It's a 2012 Ford Focus SE, it's been in the shop at least 12 times, mainly for the transmission, and it's still does not run the way it's supposed to. If it were my dealership, I would want to do whatever it took to please the customer.... But whatever. ...... More

They don't stand by the price they advertise. They don't stand by the price they advertise on their internet & They don't stand by their words.. I am not talking about the documentation fees or They don't stand by the price they advertise on their internet & They don't stand by their words.. I am not talking about the documentation fees or other fees. But they increase the price after all discussions & Just before you write your check... I went there to buy used Nissan Rouge, after all discussion when I decided to buy at the price, they have increased the price by 1000$,,, real bad experience. More

Disrespectful Salesman & General Manager I was called by someone from there about deals on a car. I went in & on the first day I was told all kinds of great things about the Ford Fusion and I was called by someone from there about deals on a car. I went in & on the first day I was told all kinds of great things about the Ford Fusion and that they could definitely get me a deal. I was paired with a Salesman "Darrell Butler" who was very arrogant but said he could get it done. I came back on Tuesday of the next week, then I was told the car I would have to take was a Focus, I would have to drive a standard transmission even though I did not want it, I was screamed at by him & told I would have to fork over $600 more if I wanted an automatic transmission, I would have to let them repossess my trade in and that that was just the way it was. I found that very bad business. I left & called another dealership who told me that that was crazy & not to deal with them. Then I get a call from some one else who tells me they are so sorry for the behavior of the salesman & they are going to do anything they can to help me. So I go back, I am waiting to talk to the female manager & the salesman comes out - he asks me if he was paged for me & I said "no". He asked me to come in his office - I said "no" then he goes into a screaming rage & tells me that I am not going to talk to anyone but him. I informed him that I didn't obey his orders & he told me to get the xxxx out & that they were not going to sell me a car. I did not budge but then the GM comes out & tells me that they can not help me & I tell him all the lies the idiot salesman told me & he blew if off. I went across to Hiester Dodge & they had no problem helping me! I will never go back & I will tell everyone I run into about the disrespectful attitude that ran thru all the employees at that business! I should have known better because I was warned about this salesman being a complete xxx! The dealership is a joke & I can not understand how they are still in business!!!! More

Lack of responsibility They left garbage in my trucks fuel tank while replacing the fuel pump. When the garbage was sucked up into the fuel pump and messed up my fuel system They left garbage in my trucks fuel tank while replacing the fuel pump. When the garbage was sucked up into the fuel pump and messed up my fuel system they refused to be responsible. From this experience I would say their management isn't concerned with customer satisfaction or integrity. More

Sales Manager Resorts to Yelling and Cursing I had an emergency regarding a car in service after hours (45 minutes after the service shop closed). As the only manager on duty, I spoke with the Sa I had an emergency regarding a car in service after hours (45 minutes after the service shop closed). As the only manager on duty, I spoke with the Sales Manager, Craig. The sales manager refused to get me in touch with the GM and got frustrated at my insistence that it was an emergency. Craig lost all control, screamed and cursed at me, shockingly even using the "f" word. Craig told me that he couldn't believe I had waited until 8pm to call about a car in service (it was only 5:55pm at this point) and became incoherently angry, denying that he was privy to the GM's phone number. I specifically said I did not need the GM's number, just that I needed him to contact me. Craig was insistent that the GM had no phone number and used the "f" word to apparently convey his sincerity. Worst customer service, ever. Just goes to show that this Sales Manager is only interested in sales at hand. He apparently fails to grasp repeat buyers, brand loyalty, and ongoing service relationships. A dealership that would employ such a person is the last Ford dealership I will ever go to. More