Capital Ford of Wilmington - Service Center

Very professional They are always very professional. Assist you in anyway they can. I would recommend Capital Ford to anyone that needs great service. Please if you nee They are always very professional. Assist you in anyway they can. I would recommend Capital Ford to anyone that needs great service. Please if you need your vehicle service, this is the place More

Great Service I have always received exceptional service on my 2013 F-150 at the dealership. I hope in the future that Ford is more careful when selecting the brak I have always received exceptional service on my 2013 F-150 at the dealership. I hope in the future that Ford is more careful when selecting the brake rotors for their new vehicles as the ones selected for 2013-2014 F150's are poor quality. Brake rotor warpage after only 20k-30k miles on a full size truck is unacceptable. Unfortunately because brake rotors and pads are normal wear items they are not covered under warranty on my $35,000 truck, however the dealership will turn the rotors and replace pads at owner expense? "F-150 Built Ford Tough", not so sure anymore? More

replace radio in 2009 escape Joyce again did a wonderful job in replacing my radio. Thanks Joyce. It was unfortunate that it was expensive to replace this radio at this time. Joyce again did a wonderful job in replacing my radio. Thanks Joyce. It was unfortunate that it was expensive to replace this radio at this time. More

Great The Escape is a good handling car and I am glad I bought it. Buying it was a fun experience. I was so glad to find the service department so easy to The Escape is a good handling car and I am glad I bought it. Buying it was a fun experience. I was so glad to find the service department so easy to deal with. Everyone is kind and I am treated like a human being. Thanks. More

Oil change Outstanding service.. Me Lee is whom I choose to work with, nothing against the rest of your service team..just that Me Lee is the person I first met Outstanding service.. Me Lee is whom I choose to work with, nothing against the rest of your service team..just that Me Lee is the person I first met when I bought the vehicle. More

Good experience Professional, experienced, answered questions, this was our first time here, the service was exactly what our salesman described to us, we are happy w Professional, experienced, answered questions, this was our first time here, the service was exactly what our salesman described to us, we are happy with this. More

Everyone acted in a very professional manner Everyone acted in a very professional manner. The customer was provided a rental car while services were being provided on vehicle. Service Dept. kept Everyone acted in a very professional manner. The customer was provided a rental car while services were being provided on vehicle. Service Dept. kept in contact with me to Give me status and updates on how service was progressing. More

customer service The service rep Josh Slack was well knowledgeable about the problem that I was having with the car and took care of the problem asap The service rep Josh Slack was well knowledgeable about the problem that I was having with the car and took care of the problem asap More

Capital Ford 15,000 mile maintenance Friendly and professional staff. Excellent customer service! They get the job done right the first time, and in a timely manner. I bought my Ford Esca Friendly and professional staff. Excellent customer service! They get the job done right the first time, and in a timely manner. I bought my Ford Escape from them a year ago and I was very satisfied with that experience, and have had them service my car over the past year with no complaints. More

Quick reponse I had a problem where I knew the symptoms, but not resolution. Josh Slack and his team acted quickly and definitely. Hooah! Should be "oorah" for J I had a problem where I knew the symptoms, but not resolution. Josh Slack and his team acted quickly and definitely. Hooah! Should be "oorah" for Josh, but from a soldier, hooah will have to do. More