Capital Ford

I had a horrible buying experience with Capital Ford in November of 2011. I found a vehicle there I was interested in but wanted leather. I told them one afternoon that I would do the leather. The next November of 2011. I found a vehicle there I was interested in but wanted leather. I told them one afternoon that I would do the leather. The next day I realized the model I was looking at really didn't have a lot of the upgraded features (like auto headlights) that I really wanted. Called back and they had already started putting leather in the original car I had selected but I had changed my mind. I wanted to do the right thing and give them my business, especially since I had changed my mind. I selected another used model from them that had the upgraded features I wanted. The inside was not cleaned up and had some scratches in the plastic, which I was told could be fixed. I have to admit I was not the smartest at buying used cars as I should have taken the car to another shop to get checked out before buying and I didn't. I won't make that mistake again. I also made the mistake of picking up the car at night (it was winter so I got it after work and should have gotten it on a Saturday so I could see how dinged up the inside still looked after "clean up"). They said when I got it at delivery that the scratches couldn't be fixed. How funny because 2 days before they said it could no problem. When I went in to sign the papers for the vehicle I said it's the same price, right. Because the vehicle I chose the 2nd time was 1,000 more than the other vehicle and the leather I had put on the other vehicle was 1,000 so I thought the price would be the same. The sales person said yes, it's the same. Go to sign the papers, manager says oh no can't be the same price. I pointed out that the price of the 2nd one was the same as the first after I added the leather. Manager tried to state that the price I saw was an online price and he had nothing to do with that. Ugh, I should have just walked away then. Once I got on the road going 65mph I noticed a high pitched squeak and rattle. I had test driven the car and didn't notice it then. Well when I noticed it on my way home I thought, oh yeah, the first thing the sales person did when he got in the car was turn the radio up and a little on the loud side. Now I know why. I called back about the squeak and rattle and long story short there were several different days they would come pick up my car from work, have it all day (they did give me a spare car) and tell me it was all fixed. I would drive it home and still hear the rattle. Finally after like the 3rd time of having it all day, the squeak and rattle finally stopped, though the ride was not a smooth one. When it was time for the car's first oil change, I opted to take it to a local garage and they pointed out 1,000 worth of repairs that needed to be done, one being rear shocks. Well no wonder it was shaking and rattling before. And they apparently did some bandaid work because it still rattles sometimes. I decided to give their service dept a chance a few months later and get quotes on replacing the fuel filter and rear shocks. Their prices were a little cheaper than the other garage and since I thought it would be best to have it done with official Ford parts, I started to set up an appt to bring it in. Then the service technician tells me there is a $95 diagnostic charge. I asked why, I already had it diagnosed and these are the problems and i want to pay to get it fixed. He was like even though it was diagnosed somewhere else, we still have to diagnose it in case what we do to it doesn't fix the problem. I was like thanks but no thanks. The other garage did a diagnoses for free and so Capital Ford lost not only $400 in service for just this one time, but my business forever. More

Everyone was very friendly and helpful. My sales person was not too pushy and he helped us a great deal. I would defiantly recommend this dealership to others. was not too pushy and he helped us a great deal. I would defiantly recommend this dealership to others. More

Great customer service. I got a great deal on my new 2013 Ford Tauras SHO. I was treated with respect by all that I came into contact with. Ford Tauras SHO. I was treated with respect by all that I came into contact with. More

Capital Ford was fantastic...they were quick, knowledgeable, and very friendly. I would recommend them to others in the pursuit of a new or used vehicle. This was my three purchasing experience knowledgeable, and very friendly. I would recommend them to others in the pursuit of a new or used vehicle. This was my three purchasing experience with Capital Ford and each time has been a breeze. More

Fantastic crew excellent job. Everyone has a great attitude toward customers in general. I will recomend this dealership to my friends. Enjoying my new truck. attitude toward customers in general. I will recomend this dealership to my friends. Enjoying my new truck. More

This was by far the best car buying experience we have ever had. Richard was informative, but not pushy.He is definitely informed about the product he sells and it shows.We feel that he went above and bey ever had. Richard was informative, but not pushy.He is definitely informed about the product he sells and it shows.We feel that he went above and beyond to be sure that we were satisfied before we left the dealership with our new Ford Explorer.Everyone we came in contact with to close the deal were very professional and friendly.We would definitely recommend Capital Ford. More

I gave an excellent rating for this dealership because before talking with Wiley Bass I had visited a local dealership and had a horrible impression and my dad told me that's just how dealerships work. i before talking with Wiley Bass I had visited a local dealership and had a horrible impression and my dad told me that's just how dealerships work. i went into the local dealership because I had seen good prices online for a brand new ford escape. When I got there they said the ones that I had seen online were sold. Then they tried to pressure me into buying the most expensive one on the lot. When Wiley contacted me he took into consideration the color I wanted the package and most importantly the price I needed! He offered me such a great price and looked for days at all the dealerships in the area to find me the color and interior I wanted. He worked very hard for the sale and I was more than willing to drive 2 1/2 hours to buy from him and from Capital Ford! SHANNON CREVELING More

I love dealing with the professional staff at Capital Ford. Shannon is very knowledgeable the vehicles on the lot. I was able to test Sri e several vehicles and never felt like I was being pressured or Ford. Shannon is very knowledgeable the vehicles on the lot. I was able to test Sri e several vehicles and never felt like I was being pressured or rushed to make a decision. I have purchased a total of 5 vehicles from Capital Ford. I have always been treated the the upmost respect. I would definely recommend this dealership to anyone seeking a new or pre-owed vehicle. More

We were treated so very well.Steven had wonderful customer serviceand we really appreciate that. He was very informative and very polite. He answered all of our questions, and didn't have to go ask. customer serviceand we really appreciate that. He was very informative and very polite. He answered all of our questions, and didn't have to go ask. We would highly recommend you to all. Very professionel people to deal with. Very fresh for a change!! More

A much less stressful experience than several other dealerships that I have dealt with recently. They made the experience easy & answered all of my questions. They wanted to make sure that I was a co dealerships that I have dealt with recently. They made the experience easy & answered all of my questions. They wanted to make sure that I was a completely satisfied customer & I am! I would recommend Capital Ford to anyone & I hope to be a return customer someday. More