Capital Ford

I will only take my C-Max to Ford for any work or maintenance it may need. I always get great customer service there. maintenance it may need. I always get great customer service there. More

It was great and fast It was a lovely experience and they were very professional were very professional More

Smooth and painless It was everything I ever expected and much much more The team capitals excellent, and I would recommend them to anyone much much more The team capitals excellent, and I would recommend them to anyone More

He asked questions. Listened. Tried to find the source of the issue. And fixed it. Listened. Tried to find the source of the issue. And fixed it. More

Awesome and efficient experience! !! Service to sales they always take care of us. They are great. !! Service to sales they always take care of us. They are great. More

I asked for an oil change. I got an oil change in a timely manner I got an oil change in a timely manner More

Will went out of his way to diagnose and resolve a complicated wiring issue that had been created due to faulting work from another dealer. I can’t say enough how much I appreciate the service that wa complicated wiring issue that had been created due to faulting work from another dealer. I can’t say enough how much I appreciate the service that was provided. More

The salesman was good at the time of the sale, so I thought. Finance Dept was horrible. 2 days after I bought the vehicle I opened the cargo area and saw the service department had not cleaned it. Some thought. Finance Dept was horrible. 2 days after I bought the vehicle I opened the cargo area and saw the service department had not cleaned it. Something sticky was spilt and what looked like vomit was on the rug. I noticed the carpet and the back of the 3rd row was ruined. Something had torn the carpet. This damage was not disclosed nor seen prior to purchasing. The floor maps covered the damage and the seats were upright and not noticeable at first glance. Capital is sending a check to have the vehicle cleaned but refuse to fix the damage they failed to disclose. Their solution was to buy me cargo mats. Service not resolved. This SUV was bought NEW with 3400 miles. They said it was used as a Demo but still in NEW condition. They priced matched a competitor only after I had left and was 15 minutes away. Now they are saying, “The resolution is to send either a carpet mat or rubber mat. Although new, it was a service loaner and we priced the loaner accordingly. The big discount is because a loaner may have exterior scratches, interior scratches, blemishes, Etc. to replace carpeting would not be feasible. But agin, we will be more than happy to send a mat.” When I mentioned the mileage, I was told it was still a new SUV. They were not willing move on pricing at first after I showed them a quote from the competitor and the manager even stated if I can get a deal like that to give him the name of the salesperson because his wife was looking for a vehicle. So, no the vehicle was not priced as a loaner. Price to match and the other vehicle had more option just not the color I wanted. More

It was great no complaints will do business again I like quick lane and Capital ford quick lane and Capital ford More

Return buyer. .. always a good experience Explanation on how to operate the vehicle is great .. always a good experience Explanation on how to operate the vehicle is great More