Capital Ford

Service completed but fob was not where I was told to pick it up. Took almost a year to get recall part. pick it up. Took almost a year to get recall part. More

Great service . ...Professional staff.Devon,James, Vic....Enjoyed the cooperation and details.I was very impressed with their caring ...personal touch. ...Professional staff.Devon,James, Vic....Enjoyed the cooperation and details.I was very impressed with their caring ...personal touch. More

Always great customer service from well trained sales staff; wound up guided into the perfect vehicle for our needs without pressure staff; wound up guided into the perfect vehicle for our needs without pressure More

I think I just filled out a survey less than a week! But my latest visit was very good! My concern concerning the gas pedal was taken care of and re-programming of computer was great! Lastly, I was sche But my latest visit was very good! My concern concerning the gas pedal was taken care of and re-programming of computer was great! Lastly, I was scheduled for the engine to be checked out because it has a rattling on initial start up. It was a back log on the scheduling but I was able to get in due to a cancellation! The customer service after sales has been great! More

Very friendly staff I have been going to them for years now and I love Shane now and I love Shane More

They were very excellent and the detail was amazing. Thank you for all you do Thank you for all you do More

They were really welcoming, flexible and supportive in keeping my car purchase easy and simple. keeping my car purchase easy and simple. More

The service tech, Austin, was courteous and professional and did everything he could to help identify an intermittent problem with driverside power running board. It was extremely frustrating that over four and did everything he could to help identify an intermittent problem with driverside power running board. It was extremely frustrating that over four days the repair tech could not observe the problem, when after picking up vehicle the third time I opened the door the running board failed to extend. I realize having an intermittent issue can be hard to observe but the issue continues. More

Very helpful, wonderful service, great experience, 5 percent cash back with Ford pass, very satisfied percent cash back with Ford pass, very satisfied More

Bronco Buyer: This place has the potential to be a great dealership but the other departments are terrible. The overall sale of the vehicle went smoothly. But when I received the vehicle it was covere great dealership but the other departments are terrible. The overall sale of the vehicle went smoothly. But when I received the vehicle it was covered in pollen from when it sat on the lot. Even the interior had pollen in it. So my sales rep took it back for another wash. I waited…and was still covered with pollen in the cabin of the vehicle. At this point I cleaned it out myself while still on the lot of the dealership. While cleaning it out I noticed the soft top had started to fall apart. I made this aware to my sales rep and he said he would put in an order immediately to replace the entire top. SEVERAL weeks later and after multiple text to him he finally told me I could come in to drop off the vehicle for installation. Not only did the installation take longer than what was said… it was performed terribly. I received the Bronco back with metal shavings all over the interior; the top wasn’t secured properly and now I have a strange metal sound sloshing around in the interior while I drive due to some of the small shavings that I can not locate. This was also very dangerous for my toddler as he could have seriously been injured by the loose shavings. I eventually had the time to properly secure the soft top later but I still have metal shavings in the cabin that I find periodically. Another problem to add is I noticed when I took the soft top off that it had deep scratches in the roof rails of the vehicle. I brought this to the attention of my sales rep and he essentially said they will get to it when they can because maintenance is backed up. Overall this dealership needs to get all the departments together and rectify their deficiencies. Because unfortunately it effects them as whole. More