Capital Hyundai Of Jacksonville - Service Center

Very inexperienced and cocky We have purchased Hyundai vehicles 5 times we tried to make a deal and they refused to even come down a little on the price or interest rate. Very frustrating. We are very dis vehicles 5 times we tried to make a deal and they refused to even come down a little on the price or interest rate. Very frustrating. We are very disappointed with Hyundai More

Vehicle was serviced at the appointed time. Waiting area was nice with WiFi to actually allow some emails to be answered. It was a good experience. Waiting area was nice with WiFi to actually allow some emails to be answered. It was a good experience. More

I had to bring my vehicle in to replace a recalled part, it cost me absolutely nothing and they even performed a full inspection, at no cost, which I did not expect, giving me a list of a few items needed f it cost me absolutely nothing and they even performed a full inspection, at no cost, which I did not expect, giving me a list of a few items needed fixed with the costs of that repair. They were kind and had a wonderful waiting area where you even had cameras to watch your car in the shop. Best experience in the service department I have ever had going to a dealership. More

Service center took care of my needs when I was in doubt about my alignment to protect my expensive tires. Warranty alignment was completed about my alignment to protect my expensive tires. Warranty alignment was completed More

See above see above. Already written Read text! How would you rate your experience with Capital Hyundai Of Jacksonville? (5=excellent 4=good 3=average 2=fair 1=poor) Already written Read text! How would you rate your experience with Capital Hyundai Of Jacksonville? (5=excellent 4=good 3=average 2=fair 1=poor) More

Very efficient. Very professional and fast service. The staff puts customers very much at ease. Somewhat reasonable prices. Very professional and fast service. The staff puts customers very much at ease. Somewhat reasonable prices. More

Excellent! On time, courteous and knowledgeable. 15 word minimum is overkill for me. I like brevity. Next time I won’t complete the survey. On time, courteous and knowledgeable. 15 word minimum is overkill for me. I like brevity. Next time I won’t complete the survey. More

Took care of vehicle as they said they would. Had part next day and did repair as soon as I arrived. Very courteous Had part next day and did repair as soon as I arrived. Very courteous More

Dem boys down at Capital Hyundai service department always get me did right! And they got dat fancy coffee and cable. always get me did right! And they got dat fancy coffee and cable. More

This was my second bad experience here and both times I was misled. I scheduled an appointment and told them ahead of time I’d be using their $49.95 oil change coupon, which they emailed me. When I arri was misled. I scheduled an appointment and told them ahead of time I’d be using their $49.95 oil change coupon, which they emailed me. When I arrived, I was told right away that I’d have to pay more. The advisor, Shane, told me they only get shipped full synthetic oil and “we don’t carry anything else.” Now I understand that the fine print says “full synthetic and diesel higher,” but if they only carry full synthetic, then that should’ve been clearly disclosed upfront when I scheduled the appointment with the coupon. Instead, it felt like a bait and switch and Shane's tone was dismissive and cold. When I said I was leaving, he stated “ Go, ahead and leave”. This isn’t my first bad experience. In December 2024, I came in for a free oil change from my car purchase and was told I’d have to pay nearly $80. I had to call Hyundai corporate to prove I was still under the three year limit. That same day, I was told I’d fail my NC inspection unless I replaced both front and rear wipers, costing $60 and $40. I later learned that under NC law (N.C. Gen. Stat. § 20‑127), only functional front wipers are required to pass. The advisor “let the back slide” when I declined, proof it was just upselling, not a legal requirement. To be fair, the service manager was kind and did make it right on July 31,2025. But there’s a clear pattern here: misleading charges, poor communication, and dismissive service from the advisors. More