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Capital Hyundai Of Jacksonville - Service Center

Jacksonville, NC

4.7
914 Reviews

914 Reviews of Capital Hyundai Of Jacksonville - Service Center

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July 15, 2025

Continue to have great service! Professional courteous staff. They are always willing to answer any questions. More

by sonyadillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

Courtesy politeness honesty I added on to what I originally came to do and the price went up it fell under the scheduled service so less was paid they pointed out what needed to done and why More

by 581WASTE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

They did a great job keeping me informed during the service! Also they were able to file the claim for extended warranty. More

by ksmithson26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wally Goodrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

Service department is quick BUT cannot seem to call m back about a warranty item they say needs to be done but the sales department will gladly aggressively try to sell you a car. Told sales about the no More

by pinkglittersd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Crawford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Had a pleasant experience, people in the service department were professional and friendly, our vehicle’s service was quick, and we were on our way. More

by Kerimmiller3510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Appeared to be sincerely concerned about the situation that customer was experiencing.! Attempted to solve the problem. More

by MILLERMARTHENIA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

I am so very pleased with the work and customer service to fix my vehicle. The service writers and the mechanic did a super job. Feels like new to drive now. More

by Donna B
Workmanship
Recommend Dealer
Yes
Employees Worked With
Shane. 5 stars.
July 10, 2025

That fixed a problem That another dealership broke Everyone was very courteous and knowledgeable and very respectful More

by vivianpoole33
Recommend Dealer
Yes
Employees Worked With
Shame
July 10, 2025

Service Manager/service writer was extremely unwelcoming and unfriendly. Had never used Capitol Hyundai for service before and will never again. I usually drive 70 miles to Pecheles Hyundai in Greenville f More

by EMCDONALD.2-34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Crawford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

The Service Advisors, Justin and Josh provided outstanding customer service and support in all my vehicle concerns every time I come there. The professionalism they display cannot be said enough. More

by PIPERR63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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