Capital Hyundai Of Jacksonville - Service Center

Excellent! On time, courteous and knowledgeable. 15 word minimum is overkill for me. I like brevity. Next time I won’t complete the survey. On time, courteous and knowledgeable. 15 word minimum is overkill for me. I like brevity. Next time I won’t complete the survey. More

Took care of vehicle as they said they would. Had part next day and did repair as soon as I arrived. Very courteous Had part next day and did repair as soon as I arrived. Very courteous More

Dem boys down at Capital Hyundai service department always get me did right! And they got dat fancy coffee and cable. always get me did right! And they got dat fancy coffee and cable. More

This was my second bad experience here and both times I was misled. I scheduled an appointment and told them ahead of time I’d be using their $49.95 oil change coupon, which they emailed me. When I arri was misled. I scheduled an appointment and told them ahead of time I’d be using their $49.95 oil change coupon, which they emailed me. When I arrived, I was told right away that I’d have to pay more. The advisor, Shane, told me they only get shipped full synthetic oil and “we don’t carry anything else.” Now I understand that the fine print says “full synthetic and diesel higher,” but if they only carry full synthetic, then that should’ve been clearly disclosed upfront when I scheduled the appointment with the coupon. Instead, it felt like a bait and switch and Shane's tone was dismissive and cold. When I said I was leaving, he stated “ Go, ahead and leave”. This isn’t my first bad experience. In December 2024, I came in for a free oil change from my car purchase and was told I’d have to pay nearly $80. I had to call Hyundai corporate to prove I was still under the three year limit. That same day, I was told I’d fail my NC inspection unless I replaced both front and rear wipers, costing $60 and $40. I later learned that under NC law (N.C. Gen. Stat. § 20‑127), only functional front wipers are required to pass. The advisor “let the back slide” when I declined, proof it was just upselling, not a legal requirement. To be fair, the service manager was kind and did make it right on July 31,2025. But there’s a clear pattern here: misleading charges, poor communication, and dismissive service from the advisors. More

This was my second bad experience here and both times I was misled. I scheduled an appointment and told them ahead of time I’d be using their $49.95 oil change coupon, which they emailed me. When I arri was misled. I scheduled an appointment and told them ahead of time I’d be using their $49.95 oil change coupon, which they emailed me. When I arrived, I was told right away that I’d have to pay more. The advisor, Shane, told me they only get shipped full synthetic oil and “we don’t carry anything else.” Now I understand that the fine print says “full synthetic and diesel higher,” but if they only carry full synthetic, then that should’ve been clearly disclosed upfront when I scheduled the appointment with the coupon. Instead, it felt like a bait and switch and Shane's tone was dismissive and cold. When I said I was leaving, he stated “ Go, ahead and leave”. This isn’t my first bad experience. In December 2024, I came in for a free oil change from my car purchase and was told I’d have to pay nearly $80. I had to call Hyundai corporate to prove I was still under the three year limit. That same day, I was told I’d fail my NC inspection unless I replaced both front and rear wipers, costing $60 and $40. I later learned that under NC law (N.C. Gen. Stat. § 20‑127), only functional front wipers are required to pass. The advisor “let the back slide” when I declined, proof it was just upselling, not a legal requirement. To be fair, the service manager was kind and did make it right on July 31 2025. But there’s a clear pattern here: misleading charges, poor communication, and dismissive service from the advisors. More

Very professional, courteous and customer service oriented. Has the customers need in mind. Give the customers any available discounts. oriented. Has the customers need in mind. Give the customers any available discounts. More

The service department is second to none. Friendly and helpful staff. Highly knowledgeable of their products. It’s always easy to get an appointment. There’s a nice waiting area or Lauren (sh Friendly and helpful staff. Highly knowledgeable of their products. It’s always easy to get an appointment. There’s a nice waiting area or Lauren (she’s awesome!) will order a car service for you if you choose. Our agent, Justin keeps us informed throughout the process. Overall it is a great experience. More

Very quick at getting repairs completed,very professional and efficient. I highly recommend the service department. and efficient. I highly recommend the service department. More

People are always nice and the service is impeccable. I have yet to have any problems with services, and the people have always been able to answer any questions I have. I have yet to have any problems with services, and the people have always been able to answer any questions I have. More

Quick and efficient. Front desk at service department and labor were polite, respectful, and discreet. 10/10 would service again Front desk at service department and labor were polite, respectful, and discreet. 10/10 would service again More