Capital Hyundai Of Jacksonville - Service Center

If I could give 0 stars I would. I purchased my 2022 Hyundai Kona July of 2022, and was very Happy with my purchase and the kind salesman who helped me. But that's where my satisfac I purchased my 2022 Hyundai Kona July of 2022, and was very Happy with my purchase and the kind salesman who helped me. But that's where my satisfaction ends!! I was enrolled in the Military For Life Service Plan, which state that I could receive a complimentary car wash for life along with other allowances. I had no problem getting my car washed the first time, but when I tried to schedule another wash I was met with excuses and straight out rudeness from the service dept. They basically lied and reneged on the offer I signed up for. I am in shock of the way they handled this, so much for honoring a promise to a veteran. I will never buy another vehicle from this place nor recommend them to a friend. Customer service sucks!! Thy don't honor their word or promises. More

We sat and waited for our truck for over an hour when they had had 3+ days to fix the mirror. Jasmin the person who sold us the truck had to set us up an appointment for the day after we bought it to get they had had 3+ days to fix the mirror. Jasmin the person who sold us the truck had to set us up an appointment for the day after we bought it to get the mirror fixed. Thats not her job. That is unacceptable. Your service dept is obviously lazy and cares nothing about the customer. We had to cancel other plans because they didn't do their job in the allotted 3 days before we picked up the truck. You should seriously look into getting another company for any dealership that uses this service department. When we buy another vehicle we will not use any dealership that uses that service dept. I'd like to think the dealership cares more about its customers than this service dept. shows. I'm still appalled and angry by the lack of respect and indignity they showed us. One star is to much but they didn't offer zero stars or I would've given them a zero star rating! More

They said it was going to be 2 hours to put in part and it was less. Great!!! it was less. Great!!! More

I purchased my Certified Used Hyundai several years ago, with Jerome being my salesman. There has not been one time I have gone for service and he has not come up and said hello. This time, my oil change with Jerome being my salesman. There has not been one time I have gone for service and he has not come up and said hello. This time, my oil change became a little more involved and I was notified immediately what needed to be done and there was no pressure involved. It's a very friendly atmosphere. I go there because I trust the work that is done! More

Awesome experience! ! Able to drive in and drop off and pickup next day for a mechanical problem ! Able to drive in and drop off and pickup next day for a mechanical problem More

Professional customer service and friendly atmosphere, rapid service and attention to detail, will continue to use the services for the foreseeable future. rapid service and attention to detail, will continue to use the services for the foreseeable future. More

Great service. Service done in a timely manner. Friendly staff who kept me abreast of what was going on. Service done in a timely manner. Friendly staff who kept me abreast of what was going on. More

Enjoy visitings service department everyone is always friendly and keeps me informed about what going with my car and get me inand out thank y’all for a great job friendly and keeps me informed about what going with my car and get me inand out thank y’all for a great job More

Fast, friendly service. Salesman was not pushy and overbearing. Treat you like people, not just a sale. Salesman was not pushy and overbearing. Treat you like people, not just a sale. More

Friendly, quick, and very knowledgeable. They kept me informed, checked in with me, and they price wad great. They kept me informed, checked in with me, and they price wad great. More