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Capital Nissan of Wilmington
Wilmington, NC
250 Reviews
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250 Reviews of Capital Nissan of Wilmington
January 16, 2025
In my 40+ years of buying cars for myself and my family, this was the BEST car buying experience ever. Jordan, the sales rep, was a straight-shooter. Not only was he honest, he didn't play games, and he tre this was the BEST car buying experience ever. Jordan, the sales rep, was a straight-shooter. Not only was he honest, he didn't play games, and he treated me with respect. He answered every question with a smile and took me seriously ... no matter how many times I asked or how many questions I asked. The finance guy, Eli, explained everything well and had the entire process stream-lined so it didn't take forever. Michael, the manager, came into the office, sat down and visited, and explained his philosophy of great customer service - which he lives and inspires his team to carry you. I felt seen, heard, and appreciated. Capital Nissan has a great team and great products! More
by kzmom
Employees Worked With
Jordan - Sales - 5 stars!, Michael Bassano, Elijah Gonzales
May 22, 2024
I recently bought a used 2022 Nissan Maxima Platinum ($32K) from Capital Nissan in Wilmington. After buying 7 Nissans, at 3 different dealerships, this was the worst Nissan dealer I have ever dealt with ($32K) from Capital Nissan in Wilmington. After buying 7 Nissans, at 3 different dealerships, this was the worst Nissan dealer I have ever dealt with. The car was allegedly serviced, yet the washer fluid was empty, the cabin filter was filthy, and the tire pressure was inconsistent (high in one tire, low in others). Plus, the car was never detailed, and the gas tank was nearly empty (after complaining, they put ½ tank of gas in it). The dealer adds a $200 “nitrogen” tire fill and a $600 “ceramic” job (it already washed off) to every car. The “finance manager” tried to sell us a “Triton Warranty” (whatever that is) but neglected to offer the Nissan Security + plan, which I would have bought. They also wanted an additional $1,000 to make the car “CPO” (certified pre-owned). They were, however, nice enough to put a filthy, corroded license plate frame on the rear of the car (which I promptly removed and discarded, along with their advertising sticker). The bigger problem was all the paperwork was backdated, to the date I made a deposit (not the date I actually purchased the car), and was full of errors. When I questioned this, I was ghosted by the “product specialist” (now “internet manager”), general sales manager”, “finance manager” (now “sales consultant”) and even the “owner loyalty manager” (I’m not sure what her real job might be). They continued to ignore me even as my temporary tag expired. When the tag expired, I was unable to drive my newly purchased car for over a week. It appears they stalled everything so that my cash payment could pay off the lien on the car I just bought! Either that, or they are just totally incompetent. Trust me, if you say anything they don't want to hear, they will ghost you as if you bought your car in the Soviet Union. Avoid this dealership unless you like to be lied to and treated like a complete idiot. There are too many other Nissan dealerships that truly care about their customers. I can only attribute all the “glowing” 5 star reviews to coercion or there are just a lot of uninformed people out there. If it wasn’t for the receptionist at the dealership and the title processor at Capital Auto Group Corporate, I’m sure I’d still be walking! Noah Woods, feel free to comment. Please do contact me and explain/justify the horrible way I was treated. More
by david.achilli
Employees Worked With
Toshia Hooven, Michael Bassano, Elijah Gonzales, Nik Babbis
May 18, 2024
I received a text for 1. 9 % interest or 275.00 lease did not have either available highly misleading do not waste your time I have been a Nissan customer for my past 5 vehicl 9 % interest or 275.00 lease did not have either available highly misleading do not waste your time I have been a Nissan customer for my past 5 vehicles at this dealership and it’s time to move on . More
by wvabruce
Employees Worked With
Noel Otero
December 19, 2023
Free oil change for life is not free! Yes, there are other maintenance items that need to be completed at certain milage intervals with additional cost however; trying to charge my young Yes, there are other maintenance items that need to be completed at certain milage intervals with additional cost however; trying to charge my young daughter $500 for items other than the oil change that I scheduled is a bit ridiculous. I have a copy of the contract that I signed and nowhere on there does it say at 60k there will be a $500 charge with your free oil change. I will not be purchasing any vehicles from this dealership in the future nor will I recommend them. I wish there was a way to upload my contract to one could see the discrepancy. More
by davisdesigns2016
Employees Worked With
Noah Woods, Cheryl Furcini
April 04, 2023
Over the pass years I have purchased 6 vehicles from Capital Nissan involving 3 different models. I have nothing but the highest praise for the professionalism and courtesy shown me in each and every ti Capital Nissan involving 3 different models. I have nothing but the highest praise for the professionalism and courtesy shown me in each and every time I've done business with them. What really impresses me is the appreciation they show for your business. Each and every time the crew and management bent over backwards to insure I was satisfied with the vehicle I select. There is a reason I've bought 6 vehicles from Capital Nissan and they know how to keep you coming back. Kudos to Capital Nissan, doing it right! More
by David F Smith Sr
Employees Worked With
Noah Woods, Wayne Holbrook, Michael Bassano, Jerry Todd
March 31, 2023
I am fleet manager for Phoenix Spirit Group in Wilmington NC and we have 70 plus Nissan in our fleet. I have to deal with numerous Nissan dealerships across NC and SC and Capital Nissan in Wilmington is by f NC and we have 70 plus Nissan in our fleet. I have to deal with numerous Nissan dealerships across NC and SC and Capital Nissan in Wilmington is by far the best and easiest to deal with. The service provider I deal with most of the time is Chelsea and she does an outstanding job of keeping me informed about the cost and time on all of our repairs. This makes my job so muck easier and it is greatly appreciated by everyone where I work. Thanks again Chelsea. More
by woody51
Employees Worked With
Chelsea, Wayne Holbrook, Fred Rose
March 09, 2023
Relocated to this area from another state. My lease was up, came to this dealership to see what my options were. Every employee that I came into contact with went above and beyond to make me f My lease was up, came to this dealership to see what my options were. Every employee that I came into contact with went above and beyond to make me feel comfortable. They explained all my options, gave me dollars amounts to help with my decision. At no point did I feel rushed or pressured, I left there feeling like they cared about me and not like I was just another customer. I will definitely be back if not to have my car serviced but to just stop by and say “hi”. More
by MrsB
Employees Worked With
David Kelly, Michael Bassano, Jerry Todd
February 22, 2023
Jerry made this new vehicle purchase the smoothest and quickest experience I have ever had. My Mother and younger brother were with me, and they were just as impressed with the service. My brother, he’s 2 quickest experience I have ever had. My Mother and younger brother were with me, and they were just as impressed with the service. My brother, he’s 28, actually purchased a vehicle as well while we were there because the process was so smooth and the staff were very friendly and not just concerned with upselling and add-ons. I knew exactly which vehicle I wanted and only had a few questions after enough internet research for mid-sized trucks. Jerry was very informative, and he knew every feature on the frontier I was looking at. Also, knowing that’s the vehicle I wanted, he was great about answering my questions and not trying to redirect me to something else (a higher sell). We felt they were very straight forward and made the experience go as quickly as possible. We will be doing business with Capital Nissan of Wilmington in the future, despite the fact that I live an hour away and my Mother and brother live 8 hours away in Tennessee. I will recommend this place to anyone here in Jacksonville, NC that I come across looking for a new vehicle. These people know their inventory and the specs and they know how to do business! 5 stars! More
by jnhigdon
Employees Worked With
Phillip Taylor, Karen DeCoursey, Jerry Todd
December 27, 2022
No pressure sales when we stopped in to compare the Pathfinder to it's competition. Took a test ride, loved the looks and feel of the vehicle and our salesman Jerry Todd was extremely informative when Pathfinder to it's competition. Took a test ride, loved the looks and feel of the vehicle and our salesman Jerry Todd was extremely informative when we asked questions. The dealership had many plusses going for them when looking for a vehicle. As an example, lifetime warranty on the power train. I will definitely send family and friends to do business with these folks. More
by BobS
Employees Worked With
Jerry Todd
