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Capital Subaru Hyundai of Greensboro

Greensboro, NC

4.4
1,439 Reviews

801 E Bessemer Ave

Greensboro, NC

27405

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1,439 Reviews of Capital Subaru Hyundai of Greensboro

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February 27, 2021

"Larry Spates was the first person to answer the phone..."

- Lindaegerton

Larry Spates was the first person to answer the phone when I called. I was so impressed with his knowledge and attitude. He knew I had a busy schedule so he offered to bring the new Genesis to me to test drive. He was so knowledgeable about every gadget that I asked him about. There was no question that I was going to buy the car from him that day. He got all of the paperwork ready for me to sign the next day and was so efficient. In addition, he delivered the vehicle and went over every detail to my satisfaction.

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Recommend Dealer
Yes
Employees Worked With
Larry Spates
October 06, 2020

"I bought a new 2019 Outback last year. At the end of..."

- pmedlin

I bought a new 2019 Outback last year. At the end of August the radio messed up (extremely loud static and wouldn’t come on sometimes). They said they had to replace the amp and it should be there the following Tuesday since Monday was a holiday. Never heard anything from them. I finally called on Thursday and was told my amp had not come in and he was trying to track it down. Finally after 2 weeks, I got my car back. I had to fight with them to get a loaner but was finally given one. The tires on my car will not stay inflated. I have had them checked out there are no nails, screws, etc. in my tires. I mentioned this when I dropped my car off for the radio but I guess they didn't check it and I didn't think to ask. I have to put air in my tires about every other week. Now my radio has messed up again. This time you can't use the preprogrammed buttons or the control on the steering wheel. I called them and was told that the earliest appt that I could get was at 8:30. I tried to explain to the lady that I lived 30 minutes away and worked about 50 minutes from there. I was told that their shuttle service could not take me that far and that they wouldn't give me loaner. The girl was rude and not didn't seem to care that I was in a jam. So I asked her if I could take to a different dealership and she told me that she guessed I could but they operate under the rules. I understand that loaners can't be given out every time a person drops a car off for service. But my car is under warranty, was not even a year old when this started. It is the only car I have and I need to work in order to make the payments. If I had access to other transportation, I would use it. Buying a Subaru has been the biggest mistake I have ever made. The car drives well, gets good gas mileage but the customer service is horrible.

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Recommend Dealer
No
Employees Worked With
Can't remember her name.
July 28, 2020

"A very bad auto service experience with Greensboro's Capital"

- Abner Doon

If Capital Subaru doubled their labor costs on our vehicle, how many others have they ripped off over the last few years? We had our 2013 Subaru Legacy towed to Capital Subaru of Greensboro with a transmission related code. The Service Advisor told me the diagnosis would not be charged if we did the work, which ended up not being true. A common practice at auto service establishments is to mislead customers as to whether or not a diagnosis is charged for. What happened here is the diagnosis charge was bundled into the total cost instead of being itemized separately, thus 'not charged'. I replied in writing "You told me if I did the job diagnosis would be covered." The reply from Capital Subaru was "we will just charge you 4 hours." Alldata, a labor quote guide, says the job takes 1.7 hours. After escalation, the Service Manager sent a picture and told me the job took 4 hours. The computer program he used to generate the quote can be manipulated to show anything he wanted it to, so he did, deceiving us. By changing the numbers around, he didn't provide what the labor guide cites, but what the Service Advisor quoted, which was about or more than doubled. I confirmed a similar labor quote elsewhere. I recorded the call. Capital Subaru lied. Then I was quoted a higher price than the original by the Service Manager. Then the Service Manager told me he was using "Grid Pricing", in writing and on a recorded call. This is what I found on Grid Pricing; "4. Flat Rate Grid Pricing Matrix; This slimy tactic is totally underground, one that goes completely unnoticed because of how well it's hidden. The flat rate pricing matrix system is used by many of the big dealerships to increase labor cost for larger automotive repair jobs. The dealership will claim that they use the system because the repairs that take longer to do will be at a more difficult level, which is total BS! ...The [extra money charged] is mostly all profit, the mechanic doesn't get a piece of the pie, the mechanic still gets paid the hours the job worth. My point is, if the garage you're bringing your car to for repairs is using this grid pricing matrix, you're getting ripped off, there is no justifying this increase in labor cost, unless you're the one charging for it." Eddie Carrara Founder of Simple-Car-Answers . . The Service Manager removed the Grid Pricing, which they appear not to disclose to customers whatsoever. It ends up the quote was about $300 more than it should have been, as the Service Manager willingly misled a Subaru customer for profit. I called Subaru customer service line to no effect. Since we needed the vehicle, and didn't have time etc... to have it re-towed somewhere else at cost, I told Capital Subaru to do the work. The first Valve Body installed didn't work. The job took another few days. Then I was told the vehicle was ready for pick up. I asked for a copy of the bill to review. I was sent a bill that didn't spell out how many hours were charged for what. After asking for the bill to be itemized, the Service Advisor wrote "That's the final bill". Capital Subaru's Service Department refused to itemize the 4 hours. The Service Manager seemed to have suddenly disappeared when we picked up the car. Instead of quality customer service, we received the opposite. Instead of honesty and integrity, we reaped deception and greed Instead of a win win, we got a win lose. Instead of truth, lies. I forwarded this information to the Better Business Bureau (BBB) and was contacted by the General Manager who reimbursed us for the two extra charged hours for overcharging the work by at least double. The General Manager didn't acknowledge the issue. If Capital Subaru doubled their labor costs on our vehicle there is no indication the overcharging will be looked into, there is no resolution for the multitudes of others have they most likely ripped off over the years. The manager was dismissive and rude. He only made the monetary concession to end the phone call. Subaru National did nothing about an issue representative of their brand. They are most likely going to keep stealing from unknowing consumers.

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Recommend Dealer
No
Employees Worked With
Dale Ozment
May 01, 2020

"Great Car, disturbing incident"

- LuvaSubaru

I recently purchased a used Subaru Crosstrek. The auto is incredible. Great feel, nice features, good gas mileage, etc. Subaru makes great cars. What's not to love? The problem that I encountered was during the sales process I overheard a sales manager berate a sales employee with extremely abusive language. I believe it was Mr. Ramos doing the talking. At the time I was sitting in my own car with the window rolled down near the dealership. I do not believe Mr. Ramos was aware of my presence. He lit into this person calling them stupid, incompetent and worse for not revealing certain details of the car. Furthermore, he was pushing the salesperson to get more "Add-ons" since this was a very thin margin for the dealership. I found the whole experience very unprofessional.

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Recommend Dealer
No
Employees Worked With
Gabriel Ramos
1.0
December 26, 2019

"Service Dec 23rd, stranded on highway in SC on Dec 24th"

- Stranded

Service on 12/23, daughter stranded on 12/24 in SC. I was told I was due to have a thermostat replaced. They replaced thermostat (was not having any issues but service person recommended it). Had transmission flushed and spark plugs replaced. Daughter was driving to Atlanta and I wanted to make sure the car was safe. She called me from South Carolina. She pulled off of the highway because car was overheating. It was Christmas Eve!! She called AAA but they said all they could do was tow.I called my brother who was a mechanic. He said the service mechanic did not leave it running long enough with the cap off and didn't burp it. It got an air lock in it that pushed the water out and caused it to overheat. He was able to facetime my 24 year old daughter and she was able to show him what he needed to see to help her. This whole process took hours. The stress it put on me and my family was totally unnecessary if the mechanic had acted properly.. I am beyond angry. I was trying to do the right thing by getting the car serviced before my daughter was headed out on her trip. But obviously the Captial Hyundai mechanic that worked on my vehicle does not care about his customers. I would not recommend this service department. I am waiting for the service manager to call me back now and I would like a refund on the service that I had that was not needed and actually caused the whole issue. In addition the mechanic should be reprimanded for not following proper procedure.

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Recommend Dealer
No
Employees Worked With
Amanda Smith
June 11, 2019

"Professional, courteous, and helpful"

- jpowell1505

I knew I wanted to buy a 2019 Subaru Forester I just did not know where to buy it. There are so many options for new car buyers. I was not ready to try the vending machine route yet; I still value the person to person transaction! Even though I had to wait a few weeks for Capital Subaru to find the car I wanted, due to the high demand from Consumer Reports Senior citizen readers! Brandon Dick earned my business with an assist from the Great Bob Cooley (thanks for the second test drive Bob!) o love my new Subaru; it is more than I expected. Now I just need to figure out all the features and go on a road trip! Thank you Brandon and Bob!

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Recommend Dealer
Yes
Employees Worked With
Bob Cooley
5.0
Brandon Dick
5.0
June 10, 2019

"Sunny Days"

- Sunny Days Ahead

Chris and Brian worked together and brought me and my 2019 Crosstrek“Sunny” together. I had a list must haves and they found my car and made it budget friendly. I wouldn’t hesitate recommending this dealership and it’s employees to my friend.

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Yes
Employees Worked With
Christopher Williams
5.0
Brian Boulay
5.0
June 07, 2019

"Capital Subaru Experience"

- lscollie

I had a great experience purchasing my new car at Capital Subaru. I have bought the same brand of car for over 30 years and decided I wanted a change. Gwynn was a very helpful salesman, but not high pressure at all. I purchased a Legacy and love it!

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Recommend Dealer
Yes
Employees Worked With
Gwynn Brandon Jr
5.0
June 01, 2019

"On Time "

- BBOOPM

Scheduled appointment& arrived on time. Service rep, David, got car service completed within time promised! The price for service was the same as described on previous visit.

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Recommend Dealer
Yes
Employees Worked With
David Fuller
5.0
May 31, 2019

"Great experience! "

- stephaniekyle33

Bailey and Scott were very professional, friendly and accommodating!! I will definitely refer them to anyone I know looking to purchase a vehicle! Awesome service!

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Recommend Dealer
Yes
Employees Worked With
Bailey Miles
5.0
Scott Martinez
5.0
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