When I drove up to Capital Subaru a couple weeks ago, I was only looking at vehicles (since I only had my car for eight months.) Window shopping, if you will. The sales person, Darrell, was understanding and didn't pressure me at all. He asked the basic questions: Car type, budget, and if I'd looked at any cars online. He was nice enough to show me around the car-lot. He started off with the basic packages for the Subaru I was looking for - explaining each and every feature as we worked our way around the lot. I can't get over how kind he was and how he entertained my requests (don't bring any keys -- i just want to look, not drive) After about an hour of walking around he showed me "my car" -- the one I ended up purchasing from him. He was patient and genially interested in what I was bringing to the table. He worked closely with the finance mangers insuring that the process was as painless as possible.
Had it not been for his caring disposition I would have drove away in my old car, but because he was nice and willing to go the extra mile -- I'm now a Capital Subaru customer.
Thanks for everything!