Capital Subaru of Greensboro

Frustrating. Before the appointment even happened, we got a text message trying to sell us a new car. "The dealer is very interested in your trade-in!" No thank y Before the appointment even happened, we got a text message trying to sell us a new car. "The dealer is very interested in your trade-in!" No thank you - I just want an oil change, not a sales pitch. So I took the car in, and was informed it would be close to 2 hours and there is no shuttle service. So as I walk past 15 other employees (and no customers), I order an Uber to take me home. They finished much quicker than anticipated, so I had to turn around and Uber right back over. The price was expensive, they did my state inspection which was nice. They did promise my car would be "brought around", but when I went out to it, I was almost boxed in, making getting out very difficult. All in all, not a great experience. We will be using a non-dealer service from now on. Oh! And one more thing - I was trying to buy a car from this dealer for a while, but they never got one in like I wanted (even though I was pretty clear I would buy it if they did and called and emailed multiple times). I ended up buying my other Subaru in Cary, and had a fantastic experience there. Its too bad they're an hour away, or I'd be getting my service done there. More

Great customer service (By Amanda) From start to finish I was attended with great service. The service was also completed in a timely manner. I highly recommend Subaru for your cars mai From start to finish I was attended with great service. The service was also completed in a timely manner. I highly recommend Subaru for your cars maintenance needs. More

Long but very satisfied Sure the dealership needs some cosmetic updating, but the people are very nice and good to work with. I went there with a specific model in mind and i Sure the dealership needs some cosmetic updating, but the people are very nice and good to work with. I went there with a specific model in mind and if they were able to lease the car at the price and terms I wanted I was definitely going to get it. If not it was no big deal as I had an appointment at the jeep dealer to get what I wanted there. I'll tell you, 7 hours later and me canceling the jeep dealer appointment, I leased the new car I wanted at the price and terms I wanted as well and I can tell you, the 7 hours it took was well worth it. I love the car and I would and have recommended the dealer to those I run in to. More

Battery and Key Problems Ty helped me. He was exceptional. He told me my options about service from AAA or the dealership. He checked the problem with the fob’s key not ope Ty helped me. He was exceptional. He told me my options about service from AAA or the dealership. He checked the problem with the fob’s key not opening the car door (it’s the lock). He took the extra step to check a potential battery warranty with my dealership back in the DC area. Again, Ty was exceptional. He’s the best service dept person I’ve ever dealt with. More

Great service First scheduled service for new Outback and my first experience with Capital service department. I arrived early and they got my car back quickly. The First scheduled service for new Outback and my first experience with Capital service department. I arrived early and they got my car back quickly. They also reprogrammed a recalled item. I was pleasantly surprised at the quick turnaround. Everyone I dealt with was professional and friendly. It’s quite a bit further than my previous Subaru dealership but worth the drive. More

First service Very quick. Didn’t have to wait too long for service to be completed. I really appreciated 1st service for 2019 car being complimentary. Thank you Very quick. Didn’t have to wait too long for service to be completed. I really appreciated 1st service for 2019 car being complimentary. Thank you More

Excellent Service Center Had a wonderful experience, staff was very professional. My customer service Rep Amanda was extremely helpful and very professional. Everything I nee Had a wonderful experience, staff was very professional. My customer service Rep Amanda was extremely helpful and very professional. Everything I needed done was taken care of and all my questions were answered. More

Job well done This was my third visit since we moved to town last year. In each case the service was prompt and professional. The waiting area was clean and comfo This was my third visit since we moved to town last year. In each case the service was prompt and professional. The waiting area was clean and comfortable and the coffee was good. More

Over and Above I had a recall and an inspection. Scheduling, dropping off, notification of completion and pick-up were all hassle free. Plus, Amanda showed me how to I had a recall and an inspection. Scheduling, dropping off, notification of completion and pick-up were all hassle free. Plus, Amanda showed me how to change the clock, not an easy thing on the Outback, even after reading the manual. I am VERY HAPPY with Capital and I bought the car from Flow, who I was not happy with. Willl definitely go back to Capital! More

Simply amazing! I was pleasantly surprised, actually blown away with the total buying experience we had at Capital Subaru. We had Tony “The Man” Posey who has set the I was pleasantly surprised, actually blown away with the total buying experience we had at Capital Subaru. We had Tony “The Man” Posey who has set the new standard for what we expect when dealing with a salesman. First Class, period. This was our first purchase with this dealership and it will NOT be out last! More