Capital Subaru of Greensboro

Made the deal work We had a budget and they made it work. Joe Herbin wasn't pushy as a salesman. Everyone was helpful. Appreciated the text from the service departmen We had a budget and they made it work. Joe Herbin wasn't pushy as a salesman. Everyone was helpful. Appreciated the text from the service department after the purchase. More

Great service The service writer Ty always takes great care to see that all my concerns are met, and is very courteous. My 2016 outback was purchased in AZ and the The service writer Ty always takes great care to see that all my concerns are met, and is very courteous. My 2016 outback was purchased in AZ and the NC dealer treats me as if I bought from them. I concider that as great service. More

Robbed I had purchased the no cost maintenance program with my lease at Bob Dunn. Capital bought Bob Dunn and has honored my service program since. When I ca I had purchased the no cost maintenance program with my lease at Bob Dunn. Capital bought Bob Dunn and has honored my service program since. When I came for the last oil change before 30,000 miles I was told that my air filters were "a little dirty." I stated to have them changed as it was included in my 30,000 mile coverage. I was told that this was not possible because my car was not at 30,000 miles yet. Fast forward to 31,000 miles. I bring in my car for the 30,000 mile service which I believed to be covered. I arrive and state what needs to be done. 30 minutes later I am told that my maintenance agreement has expired. The tech that I was dealing with stated that it may be possible to call the company and plead my case and get reimbursed for the 30,000 mile service that I was not able to receive. I call the company and am told that there is no record of my no cost maintenance plan with said company (Maintenance, Plus Service, a dealer maintenance, LLC program) and it was likely not "pushed through." I go out to the service bay and my car has been already brought to the front and finished. I explain my situation with the Tech and she stated that she could give me 10% off but would talk to the service manager about my situation. The service manager shared his condolences but stated, "that is why Bob Dunn no longer is in business in Greensboro, because they did this to people." The Tech was very helpful and I could see that she felt empathy for my situation (Amanda Smith). This is in no way a reflection of her. If my record was run before my car was taken I would have known that my service agreement was expired and I would have not had this maintenance done on my car. However I could have also had this service, that I paid for in my lease agreement, done when I previously brought my car in for service before the 30,000 miles and the expiration date. I knew that I would not cross 30,000 miles before my lease was up and Capital refused to complete the service. There are multiple ways that this could have been remedied. I ended up spending 280$ that I would have not spent had Capital Subaru honored the service agreement at my previous visit. So I ended up spending roughly 300$ twice. More

Inspection/recall Went for inspection and found a brake light recall. Had both done in about an hour. Still not able to fix my clock. Does not automatically change to r Went for inspection and found a brake light recall. Had both done in about an hour. Still not able to fix my clock. Does not automatically change to reflect day light savings time More

Everyone was very helpful I gave the high marks because in this visit everyone was nice and helpful and I met a friend whom I haven’t seen in ages in the lounge and she brought I gave the high marks because in this visit everyone was nice and helpful and I met a friend whom I haven’t seen in ages in the lounge and she brought her car in for service too. Thank you for a great experience !! More

Amanda and nick are great assets to subaru I brought my car in with concerns over a noise and even though we could not pin point the issue and I was out of a car for a little while. Amanda prov I brought my car in with concerns over a noise and even though we could not pin point the issue and I was out of a car for a little while. Amanda provided great customer service and nick took the time to drive with me to try and figure out the issue. I'm a huge subaru fan and have own subaru vehicles since I was 19. A company product doesn't finish with just a physical item It also depends and thrives on great customer service. Subaru has a outstanding product and amanda and nick are big reasons why. I would like to thank them again for all the help. More

My experience at Capital Subaru and Hyundai My son in law dealt with Alvin Graves on my behalf. They spent most of the day working out the deal. I went in and test drove the Elantra. Signed the My son in law dealt with Alvin Graves on my behalf. They spent most of the day working out the deal. I went in and test drove the Elantra. Signed the papers... a happy camper here!! More

6 month wait to get leak fixed I took 6 month to get a leak fixed through my Eye Sight unit. Luckily it was still under warranty. More cars should be available as loaners so wor I took 6 month to get a leak fixed through my Eye Sight unit. Luckily it was still under warranty. More cars should be available as loaners so work can get done. Don't tie the service managers hand by not having this service. More

Helpful service Tyrone and Amanda were very helpful during the 48,000 maintenance service for my Forester. I also had 4 new tires installed, but I don't know the name Tyrone and Amanda were very helpful during the 48,000 maintenance service for my Forester. I also had 4 new tires installed, but I don't know the name of the Parts staff member who ordered the tires. More

Efficient Had an oxygen sensor replaced. This was a warranteed repair. Ty, the service rep, was excellent and efficient. I strongly recommend making an appt bef Had an oxygen sensor replaced. This was a warranteed repair. Ty, the service rep, was excellent and efficient. I strongly recommend making an appt before coming. Doesn’t seem like they have the staff for drop-ins. More