Capital Subaru of Greensboro

worst dealer experience ever I went to this dealer April 15, 2019 and asked to look at used Outbacks in the 2016 vintage to fit my budget. I was shown and drove a 2018 with 28000 I went to this dealer April 15, 2019 and asked to look at used Outbacks in the 2016 vintage to fit my budget. I was shown and drove a 2018 with 28000 miles that was a dealer loaner and had been in an accident by my sales person. I liked this car and got the car fax and had the used car evaluator drive my car. I was limited on time and asked the sales person to call me with an offer. While I was there the "manager" (person in charge I guess) held a staff meeting with the message "we have to work as a team and let's get going". This took 15 minutes while I was waiting at a table along with at least 2 other customers. They had my keys, so I had to wait, so as the meeting went on and on I asked for my keys and drove off. The sales person later called and offered $750 for my car and I laughed. They finally got up to $2000 and quoted a price that I thought was good. I went in the next day with my title and second set of keys ready to buy the 2018. I asked to speak to the used car manager, who was off that day so I spoke with the manager who was there and told him I was ready to buy the car. He showed me the price sheet which was $3500 that what the sales person had quoted. I showed him the note I had written and he seemed uninterested and walked off. The sales person walked by as I was leaving and asked if "we closed the deal" to which I responded that "you quoted me a price on the wrong car. I had never driven or even set in a 2017 and that is the price I was given. I've purchased numerous cars over the years and this is definitely the worst ever. I've spoken with others who bought there who had similar experiences. The good news is that I will be able to find the car I want from a dealership that wants my business. More

State inspection and light bulb replacement Completed in a timely manner...outlined options of possible repair and outlined options...made requested repairs...moved car to ease departure. Ty mad Completed in a timely manner...outlined options of possible repair and outlined options...made requested repairs...moved car to ease departure. Ty made the appointment a pleasure! More

Longer than expected, but worth it The experience was excellent. Had to order the car we wanted. Joe. Our sales rep, kept in constant touch with us during the process. Joe was extrem The experience was excellent. Had to order the car we wanted. Joe. Our sales rep, kept in constant touch with us during the process. Joe was extremely nice and helpful. He did everything he could to answer our questions. More

Still waiting for a return phone call Came in last saturday. Was told I would get a call when parts came. Didn't get call so I called. Spoke to amanda - who said she would check on part Came in last saturday. Was told I would get a call when parts came. Didn't get call so I called. Spoke to amanda - who said she would check on parts. She left a message saying parts were in. I caller her two times on Wednesday 4/17 to schedule appointment and she still has not returned my call. Was hoping to drop it off last night and have it worked on today but never heard from her. More

Perfect first car buying experience Dameon was very respectful, knowledgeable, and patient with me when selecting my new Subaru. He took all of my requested features and found the perfec Dameon was very respectful, knowledgeable, and patient with me when selecting my new Subaru. He took all of my requested features and found the perfect vehicle for me, even a step above what I was looking for, all while staying within my budget I gave him. He made the process simple and quick, and took the time to show me how all of the new features in my Subaru worked. It was an overall perfect buying experience, thank you to everyone at Subaru who were so kind and accommodating, and a special thanks to Dameon for finding my perfect fit! More

Routine service I was only in for an oil change and to update the mileage software (recall). The work was done quickly while I waited. The oil change is a bit price I was only in for an oil change and to update the mileage software (recall). The work was done quickly while I waited. The oil change is a bit pricey but the service was good. More

A Good Experience at Capital Subaru With the end of my lease of a 2016 Subaru Outback approaching, I was interested in possibly leasing a 2019 Outback. Long story short, I did! I consid With the end of my lease of a 2016 Subaru Outback approaching, I was interested in possibly leasing a 2019 Outback. Long story short, I did! I considered other vehicles but came back to Capital Subaru. I had a good experience working with Alvin on both vehicles. I never felt pressured to make a decision. I recommend the Outback and Capital Subaru! More

Purchase process took way too long. This was my 2nd purchase from this location, previous was from Bob Dunn Hyundai. In spite of phone commitment to purchase in late morning, little was This was my 2nd purchase from this location, previous was from Bob Dunn Hyundai. In spite of phone commitment to purchase in late morning, little was ready when we arrived. After 45 minutes only a couple of minor papers were completed. Still had to wait 20 minutes after things were turned over to finance manager to be called to his office. He was completely unsympathetic to our delay to the point of being somewhat rude. Salesman was busy with other customers when we finally finished, said he had hoped to go over a few things but would call later on phone. It will be 1 week tomorrow, have not heard from him. No follow up. He did not walk me out to the car at the end and the car was only actually ready (gassed up & washed) at same time we finished with finance manager, 90+ minutes after our arrival at 1pm appointment time. There was no financing involved so it should have been a much simpler & quicker process. Not Subaru ... there's no Hyundai choice below. Also, my internet query was not answered before my trip to the dealership whereas other dealers responded almost immediately. More

Excellent! The sales and service departments at Capital Subaru are excellent. Don Smith, sales, and Dale Ozment, service, are professional, courteous, dependab The sales and service departments at Capital Subaru are excellent. Don Smith, sales, and Dale Ozment, service, are professional, courteous, dependable, and trustworthy. I am completely comfortable at Capital Subaru. More

I got what I wanted. I came in with the intention to purchase a new car using my old Subaru as a trade in. I was not disappointed and I am very happy with my purchase. I came in with the intention to purchase a new car using my old Subaru as a trade in. I was not disappointed and I am very happy with my purchase. More