Capitol Cadillac Buick GMC

Highly recommend My service representative Rick Guido is very personable. He welcomed me as he always does like a friend he hasn't seen in awhile and does a great job My service representative Rick Guido is very personable. He welcomed me as he always does like a friend he hasn't seen in awhile and does a great job of seeing to it that proposed work is explained and I'm updated throughout the time my vehicle is in the shop. Great customer service skills. More

Poor customer service and delay in diagnosis Customer service lacking. Service advisor Bryan never returned my calls. Had to finally just deal with Dan.Took a total of three days to get problem c Customer service lacking. Service advisor Bryan never returned my calls. Had to finally just deal with Dan.Took a total of three days to get problem corrected due to a delay in diagnosis. Dropped truck off the night before a Thursday appt. It was not looked at until 2pm at which time it could not be fully diagnosed and I was told it would take roughly $575.00 in order for them to fully diagnose the problem even though the code for my check engine light said catalytic convertor was the problem! I can't believe they would charge someone almost $600.00 to diagnosis a problem for which there was code for. That is a rip off. .Fortunately I had a full component warranty through GM, which they questioned how I got. I was offended because why was how I got the warranty relevant? So one whole day was wasted because my truck was not looked at until the end of the day. I was told it would take them all of Friday to fully diagnose my problem therefore my truck would not be ready by the end of Friday. Because I was on call for my job for the weekend I could not leave my truck, therefore I had to bring it back the following Monday to complete the diagnosis then have parts ordered. And as it turns out the catalytic convertor WAS the problem just like the code indicated. If I did not have a warranty I would have been out almost $600.00 just to have the tech confirm what the code already said. I lost one whole day with the delay in getting my truck being diagnosed. If they had looked at my truck in a timely manner the day of my appt. they could have diagnosed it and ordered the part and I could have had my car back on Friday. In addition my invoice was not ready when I picked my truck up. I was told by Bryan it was still in the warranty dept and that he would email it to me that evening (Tuesday) or Wednesday morning. By Friday I still had not received my invoice therefore I had to email Dan and he promptly sent it to me. Dan is great but service advisor's have some work to do. More

Customary and usual great service I have never had any problems with Capitol Cadillac Buick GMC. Great sales and service team. Quickly get the customer in and processed and proceed t I have never had any problems with Capitol Cadillac Buick GMC. Great sales and service team. Quickly get the customer in and processed and proceed to perform any and all needed/requested tasks. They also follow up on any questions or concerns a customer may have. This dealership is tops. More

I love Capitol!! I have purchased well over 15 trucks plus some other from here. Will purchase again! Very easy and friendly staff!!! Fast and efficient, Jerry Hurwitz I have purchased well over 15 trucks plus some other from here. Will purchase again! Very easy and friendly staff!!! Fast and efficient, Jerry Hurwitz and Kevin Graham are awesome at what they do!!! More

Terrific! superb customer service from Eddie Graham and Daniel Jobe who are attentive and dedicated longtime friends who are very knowledgable and experienced i superb customer service from Eddie Graham and Daniel Jobe who are attentive and dedicated longtime friends who are very knowledgable and experienced individuals with great reputations. More

Great Service The repair work was thorough and done to my satisfaction. The staff is always courteous and professional. I have come to depend on the great service The repair work was thorough and done to my satisfaction. The staff is always courteous and professional. I have come to depend on the great service I receive at Capitol Cadillac. More

only dealership in the area that would work with me I was stationed in Italy and sent an email to four or five dealerships looking for one that would work with me to preorder a vehicle that would be rea I was stationed in Italy and sent an email to four or five dealerships looking for one that would work with me to preorder a vehicle that would be ready when I arrived back in the states. all the dealerships responded, but only one answered the questions I sent and did the homework to get me exactly what I wanted. The truck was ready when I arrived. More

Expensive Charged me aprox 1200 just to change a alternator and battery. When I opened the hood to the check the work. The battery cover wasn't put on all t Charged me aprox 1200 just to change a alternator and battery. When I opened the hood to the check the work. The battery cover wasn't put on all the day. The Fuse box was loose, wasn't put back on correctly. If I paid you over $1k for work I expect everything to be put back together nice and tight. More

Best car buying experience ever! In the many years I've purchased vehicles this was the BEST car buying experience I've ever had. Rob Alexander is a true professional. He listened to In the many years I've purchased vehicles this was the BEST car buying experience I've ever had. Rob Alexander is a true professional. He listened to all my concerns and took his time and found the exact Escalade ESV that I was looking for. He was patient with me and thorough in every aspect of the transaction. I recommend Rob to anyone looking for a new Cadillac. Thank you Rob!!!! More

Great Service This was a simple maintenance appointment, but all was complete on time. They have a courteous and respectful staff. I appreciate the follow up calls This was a simple maintenance appointment, but all was complete on time. They have a courteous and respectful staff. I appreciate the follow up calls. More