Capitol Chevrolet

I took my Traverse for service and the advisor was very kind and very helpful. kind and very helpful. More

Good product for a good price. I'll be back and definitely going to recommend Capital to coworkers I'll be back and definitely going to recommend Capital to coworkers More

My experience today was deeply disappointing due to a complete lack of organization, basic customer respect, and proper sales management. We set a strict 1:00 PM appointment with Ms. Garcia due to pri complete lack of organization, basic customer respect, and proper sales management. We set a strict 1:00 PM appointment with Ms. Garcia due to prior obligations. Upon arriving, we were informed that she was at a wedding. During the entire process, the Sales Manager checked on us - I had noted we were off to a bad start due to the disregarded appointment, he didn't even bother to apologize—he simply brushed it off and asked if someone else was helping us. When we sat down to discuss numbers, I opened with a lower offer as a standard starting point. Instead of working through negotiations or even offering a single counteroffer, they simply told us we could go to another dealership. Beyond the sales process, the staff was unprofessional— an associate actually made fun of what we were wearing, making a comment asking, “if we were buying a green Trax to match our bright green shirts.” The showroom was chaotic with blaring music that made it impossible to concentrate, and no basic hospitality (like an offer of water) was extended. Over the course of our visit, five separate associates approached us, including one who explicitly mentioned wanting to leave due to the poor workplace culture. Disorganized, disrespectful, and entirely indifferent to doing business. More

Nick was so helpful and got my issue fixed in record time. He is such a good rep for Capital Chevy. time. He is such a good rep for Capital Chevy. More

Accommodating and friendly, very professional and i like their refreshment. Thank you for taking care for customer satisfaction. their refreshment. Thank you for taking care for customer satisfaction. More

awful experience-the sales people are very rude and the lady who helped us in the finance department was either new or just did not know how to do her job. they expect perfect ratings for below average / b lady who helped us in the finance department was either new or just did not know how to do her job. they expect perfect ratings for below average / bare minimum service and try to bribe you to do so More

I had my motor mounts replaced under warranty, two tires replaced that were not covered, and a software update completed. JC, my service advisor, communicated clearly and kept me informed throughout the pro replaced that were not covered, and a software update completed. JC, my service advisor, communicated clearly and kept me informed throughout the process. Although the service took more than two weeks, I had a positive overall experience and would recommend them. More

Today was a really difficult and exhausting day for me, and I came to Capitol Chevrolet for my 10,000-mile service already feeling tired and a little overwhelmed. I had been sitting in my car for about 15 and I came to Capitol Chevrolet for my 10,000-mile service already feeling tired and a little overwhelmed. I had been sitting in my car for about 15 minutes because I didn’t realize I needed to go inside, so by the time I met Nico Romano, I honestly wasn’t in the best mood. Nico completely turned my experience around. He was incredibly patient, kind, and understanding from the very beginning. He took the time to explain everything clearly, and whenever I didn’t fully understand something, he patiently explained it again without ever making me feel rushed or uncomfortable. His kindness actually made me feel a little embarrassed about how tired and distant I had been at first! He made sure I knew the pricing upfront, kept everything clear and organized, and got the entire service taken care of quickly and professionally. Everything was handled so smoothly and efficiently. I’m genuinely very happy with my experience and especially grateful for the way Nico treated me on a day when I really needed a little kindness. I will absolutely ask for Nico again the next time I come in for service. Thank you, Nico! More

The sales lady was amazing. From the time ahe reached out to me until the time the deal was done. The finance guy was quick and explained everything very well. Excellent experie From the time ahe reached out to me until the time the deal was done. The finance guy was quick and explained everything very well. Excellent experience More

Service advisor was very nice and helpful, kept me updated on what was needed and what was being done and about what time my vehicle would be ready. updated on what was needed and what was being done and about what time my vehicle would be ready. More