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Capitol Chevrolet
Austin, TX
2,457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,457 reviews
October 20, 2025
Absolutely terrible experience at Capitol Chevrolet’s service department. I came in for a simple oil change and ended up wasting almost FOUR hours of my day — 3 hours and 45 minutes, to be exact. My ser service department. I came in for a simple oil change and ended up wasting almost FOUR hours of my day — 3 hours and 45 minutes, to be exact. My service advisor completely vanished. No updates, no responses to texts, no returned calls — nothing. After two hours in the lobby, I texted for an update and got ignored. An hour later I called — no answer. When I went to his desk, he wasn’t even there. The receptionist said any advisor could help, but when I asked one, he just asked who my assigned advisor was and clearly didn’t want to help. Only when he reluctantly checked my info did my actual advisor finally appear — and casually tell me my truck was ready. Then I started getting the “Recommended Services” texts — AFTER the job was done. Those are supposed to come during the inspection, not after the fact. Had I not gone looking for him, I’m sure I’d still be waiting for my truck. To make things worse, there was no apology, no explanation, no discount — just a credit card charge and a fake smile like everything was fine. Here’s the kicker: my dash cam footage shows my truck pulled into the bay 30 minutes after my appointment and finished 15 minutes later. The actual oil change took 45 minutes total. I waited nearly four hours because my advisor couldn’t be bothered to communicate. Completely unprofessional and unacceptable. I I DO NOT recommend this service department to anyone unless you’re prepared to babysit your advisor just to make sure they’re doing their job More
by edelgarza93
Employees Worked With
Alberto Fernandez
October 19, 2025
Exelente atención al cliente gracias por darme la oportunidad de ser uno más de la familia capitol Chevrolet en Austin el equipo de trabajadores forman un gran trabajo atendido a todos los clientes l oportunidad de ser uno más de la familia capitol Chevrolet en Austin el equipo de trabajadores forman un gran trabajo atendido a todos los clientes lo más rápido y satisfactorio mil gracias More
by torresalberto899@gmail.com
Employees Worked With
Fabián Rocha jr
October 17, 2025
Regarding the recent service visit for an anti-braking system update and battery replacement, I observed a lack of proactive communication regarding the vehicle's status, necessitating follow-up via phone system update and battery replacement, I observed a lack of proactive communication regarding the vehicle's status, necessitating follow-up via phone or email to obtain updates. Upon vehicle retrieval, a flat tire was discovered, and the tire pressure monitoring system (TPMS) readings did not align with the actual tire conditions. After taking 3 weeks just to do the work. More
by Andres.amaro09
Employees Worked With
Alberto , Keren Bonilla
October 13, 2025
We’ve now had two bad experiences at Capitol Chevrolet. During our first visit, the salesperson insisted we fill out lots of paperwork before we even discussed purchasing a car. We decided to give the d During our first visit, the salesperson insisted we fill out lots of paperwork before we even discussed purchasing a car. We decided to give the dealership another chance about a year later, but things were even worse. As soon as we pulled into the lot, multiple salespeople surrounded us before we could even get out of our car. Inside, the dealership had an unpleasant smell and loud music playing, which made it uncomfortable to stay. The sales staff were very pushy, repeatedly asked the same questions, and couldn’t clearly answer ours—often responding with “I don’t know.” The new cars we looked at were dirty and looked like they hadn’t been washed in quite some time. At that point, we decided to leave and will not be returning. We went next door to another dealership, where the staff were polite, professional, and helpful—and we ended up buying a new car there. More
by donnal.smithtx
Employees Worked With
Keren Bonilla
October 11, 2025
We have been taking our vehicles to Capitol Chevrolet for the past 10 years and we have been very successful in getting a person that cared about our concerns and taking the time to make sure that we were ke the past 10 years and we have been very successful in getting a person that cared about our concerns and taking the time to make sure that we were kept apprised of the time that they would be ready for pickup and then checking to see if we were pleased with what had been done. More
by bjhooper46
Employees Worked With
Nick Erwin
October 09, 2025
It is a best dealership with amazing staff. Salesman, Mr Chucky helped me a lot from beginning to end. Wonderful experience with purchase of a new car. Salesman, Mr Chucky helped me a lot from beginning to end. Wonderful experience with purchase of a new car. More
by Asadullahqanbari2022
Employees Worked With
Chucky
October 06, 2025
Had a great experience thanks to Noel and Billy! They answered all our questions and concerns. Billy worked with us to get us a better deal. Definitely appreciate them! They answered all our questions and concerns. Billy worked with us to get us a better deal. Definitely appreciate them! More
by Vlzqz_mayra
Employees Worked With
Noel G
October 04, 2025
The staff was very good, especially my salesman Eddie B. He was very helpful and did all he can to help us get into our beautiful car. Thank you again. Thank you also to Jessie Polk for reaching out and get He was very helpful and did all he can to help us get into our beautiful car. Thank you again. Thank you also to Jessie Polk for reaching out and getting us in to get a deal done! More
by Jay0918
Employees Worked With
Eddie Balderas
