My wife and I came to look at a particular pre-owned car and had an appointment with Ruben. While he was finishing up with another customer, another Capitol employee asked us if we needed anything and brought us water. He (and others I noticed) were very friendly and customer service oriented. Ruben showed us the features of the car and answered our questions. After we test drove it, we came to an agreement in a very short period of time with the assistance of Mike the Sales Manager. While waiting for the Finance Manager (Fran), Ruben visited with us and made us feel like family. Fran explained everything to our satisfaction and it ended up being a very efficient and pleasant car buying experience. This is the way car buying should be!