Left feeling sick to my stomach
I came in to the lot on appointment to test drive a few vehicles. Had pre-approval letter from my bank in my pocket to cover the cost of the vehicles
I came in to the lot on appointment to test drive a few vehicles. Had pre-approval letter from my bank in my pocket to cover the cost of the vehicles I test drove. I was immediately handed off by the gentleman I had the appointment with to another salesman. The gentleman I was handed off to took me to the older used vehicles and argued with me when I told him I wanted a newer vehicle. Once I thought he understood that I wasn't there to purchase an older vehicle, and I thought he was going to take me to the newer ones, he started walking me further to the back of the building where even older used vehicles were stored. He was visibly upset with me when I asked him if he was taking me to see more older vehicles. It appeared that he couldn't understand why I wasn't interested in them, and debated with me over the benefits... Once I finally convinced him to let me see the vehicles I was there to see, he spent most of his time checking his phone. He couldn't answer any of the questions I had about the vehicle options - he literally had no information about the vehicles other than the obvious ones that both of use could pick up by simply looking at the outside of them. I essentially felt like he was blowing smoke and making up facts. The car rides were near silent (no conversation), and I even had to keep checking back with him as to which turns to take on our test drive because he was so busy on his phone. Not once was I ever asked by anyone there how I planned to pay for my vehicle, or what sort of down-payment I might have... not a single financial question. They never asked any questions re: my non-financial purchase plans either (e.g., timeline). At the end of my final test-drive, I shook his hand and left - he looked confused as I walked away. I never received any follow-up. I then went on to purchase a brand-new and fully loaded four wheel drive performance vehicle elsewhere the very next day. I absolutely will never consider any of the Capitol Auto car dealerships in Salem, Oregon for my vehicle purchases in the future after this experience. They made it very clear that they weren't interested in my business, now or ever. I also may never go to a Chevrolet dealership again after this. The experience was disenchanting, for sure.