Capitol Chevrolet - Service Center

We've had good experiences with Capitol Chevrolet in the past, but our latest was less than spectacular. Our 2018 Tahoe required service for a seized engine and was towed in mid-December to the agency. I had originally suspected a problem with the starter before delivery. The vehicle remained in storage or outside till early January 2021, and after repeated calls to then manager Dean or Dane, I discovered he had either quit or been fired. There was no attempt to contact me about this problem. I then called to find out who would be in charge, and was introduced to a Abel, a polite and professional manager who apologized for the lack of communication and delays in service. Eventually, the vehicle was labeled as ready last week, and since I was out of town, had asked my son to pick it up. When he arrived at Capitol Chevrolet, he was told it was not ready due to paperwork issues (something to do with making sure the dealership was being paid for warranty coverage). I was also informed by Abel that, indeed, the starter had been the cause, and had been replaced. I do not blame Abel or the last mechanic to correctly diagnose and repair the vehicle. But there has been a breakdown in the service pathway at Capitol. To discover that Dane or Dean, whoever he was, had left without any notification to his customers, was totally irresponsible. And I might also add that some of your receptionists need training on politeness in phone protocol. It is a difficult job, am sure burnout is common. But there is no excuse for terse or rude manners. I have yet to drive the automobile, and look forward to its proper function. I thank Abel for his assistance and will recommend him to my friends and family.

Zach DeLeon does an amazing job making you feel right at home in the service dept. Making you priority #1 every time! A true professional.

Horrible experience with their service department. Make you wait days even for diagnosis even with appointment. Then even trying to get ahold of some one in their service department is horrible as well.

One of the best customer service from Hector as he follow up with the service of my truck. To Ms. Sonya was really helpful picking up my truck she explained everything that was done to my truck. Thanks Capitol for being a good customer service!!!

Zach in service department provides outstanding care and attention to detail. An outstanding front end guy who puts his customers first and.foremost.dont go anywhere else.

I love that I got a car from this car dealership because they take car of very great and Sonya she listened to all of my concerns and answered all of my questions her and Hector make a wonderful team and they are very nice

Took my truck in for service for a few issues. I was provided a loaner vehicle. ALL my issues were resolved. SONYA ALDRICH IS AWESOME!!

Very kind and funny also very helpful and good at his job.would definitely go back again and see him. Great customer service. Definitely recommend

Great customer service, Will took Great care of me and my car. Came to get an oil change and I seen the line was long so I was making calls to get picked up and come back later but it was finished before my ride even got here. Will didn’t force my hand on buy anything I didn’t want. Will continue to come to this place.

Zach D. has been awesome from the get go. Professional. And makes you feel as part of the family there at Capitol. My go to!