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Capitol Chevrolet - Service Center

Austin, TX

4.7
70 Lifetime Reviews Review Dealership

70 Reviews of Capitol Chevrolet - Service Center

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January 13, 2021

"We've had good experiences with Capitol Chevrolet in the..."

- Sergio

We've had good experiences with Capitol Chevrolet in the past, but our latest was less than spectacular. Our 2018 Tahoe required service for a seized engine and was towed in mid-December to the agency. I had originally suspected a problem with the starter before delivery. The vehicle remained in storage or outside till early January 2021, and after repeated calls to then manager Dean or Dane, I discovered he had either quit or been fired. There was no attempt to contact me about this problem. I then called to find out who would be in charge, and was introduced to a Abel, a polite and professional manager who apologized for the lack of communication and delays in service. Eventually, the vehicle was labeled as ready last week, and since I was out of town, had asked my son to pick it up. When he arrived at Capitol Chevrolet, he was told it was not ready due to paperwork issues (something to do with making sure the dealership was being paid for warranty coverage). I was also informed by Abel that, indeed, the starter had been the cause, and had been replaced. I do not blame Abel or the last mechanic to correctly diagnose and repair the vehicle. But there has been a breakdown in the service pathway at Capitol. To discover that Dane or Dean, whoever he was, had left without any notification to his customers, was totally irresponsible. And I might also add that some of your receptionists need training on politeness in phone protocol. It is a difficult job, am sure burnout is common. But there is no excuse for terse or rude manners. I have yet to drive the automobile, and look forward to its proper function. I thank Abel for his assistance and will recommend him to my friends and family.

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Recommend Dealer
No
Employees Worked With
Abel was great.
Jan 22, 2021 -

Capitol Chevrolet responded

Sergio, we strive for 100% customer satisfaction and surely missed the mark here. Please reach out to us so we may discuss this further. Your opinion is very important to us as well as your business. Sincerely, Alex Flores, GM

Jan 22, 2021 -

Sergio responded

Thank you, Alex. I am currently out of town but can be reached via email at sbribiesca9201@att.net or by phone at (512) 202-1773. Appreciate your response to my complaint. G. Sergio Bribiesca

August 05, 2020

"Zach DeLeon does an amazing job making you feel right at..."

- JAlvarado

Zach DeLeon does an amazing job making you feel right at home in the service dept. Making you priority #1 every time! A true professional.

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Recommend Dealer
Yes
Employees Worked With
Zach DeLeon
Aug 06, 2020 -

Capitol Chevrolet responded

JAlvarado, we appreciate your feedback and will be sure to pass this along to Zach. Thank you for choosing Capitol Chevrolet for all of your vehicle needs. Sincerely, Alex Flores, General Manager

July 23, 2020

"Horrible experience with their service department. Make..."

- RustyBandito

Horrible experience with their service department. Make you wait days even for diagnosis even with appointment. Then even trying to get ahold of some one in their service department is horrible as well.

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Recommend Dealer
No
Employees Worked With
Will
Jul 24, 2020 -

Capitol Chevrolet responded

Thank you for bringing this to our attention. We regret your most recent visit with us was not up to the standards we strive for. If you are willing, please give our Customer Relations Manager a call at (512) 445-1249 ext. 1138 so we can discuss your experience further. We look forward to hearing from you. Sincerely, Alex Flores, GM

March 31, 2020

"One of the best customer service from Hector as he follow..."

- Jose

One of the best customer service from Hector as he follow up with the service of my truck. To Ms. Sonya was really helpful picking up my truck she explained everything that was done to my truck. Thanks Capitol for being a good customer service!!!

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Recommend Dealer
Yes
Employees Worked With
Hector Moreno, Sonya
Mar 31, 2020 -

Capitol Chevrolet responded

Jose, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 06, 2020

"Zach in service department provides outstanding care and..."

- Roger

Zach in service department provides outstanding care and attention to detail. An outstanding front end guy who puts his customers first and.foremost.dont go anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Zach
Mar 09, 2020 -

Capitol Chevrolet responded

Thank you for your five star rating Roger! We are happy to hear that Zach was able to provide you with outstanding care during your service experience! Safe travels! Sincerely, Alex Flores, General Manager

March 03, 2020

"I love that I got a car from this car dealership because..."

- tanyacaptain45

I love that I got a car from this car dealership because they take car of very great and Sonya she listened to all of my concerns and answered all of my questions her and Hector make a wonderful team and they are very nice

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Recommend Dealer
Yes
Employees Worked With
Sonya and Hector I give them 10 stars
Mar 04, 2020 -

Capitol Chevrolet responded

Tanya, congratulations on your new purchase. We at Capitol Chevrolet, are dedicated to matching our customers with the perfect vehicle to fit their needs, lifestyles, and budget. Sonya is amazing and we are truly lucky to have Hector on our team. We are grateful that you had such a wonderful experience with us and we hope to see you soon. Sincerely, Alex Flores, General Manager

February 11, 2020

"Took my truck in for service for a few issues. I was..."

- Steve Hardaway

Took my truck in for service for a few issues. I was provided a loaner vehicle. ALL my issues were resolved. SONYA ALDRICH IS AWESOME!!

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Recommend Dealer
Yes
Employees Worked With
Sonya Aldrich
Feb 11, 2020 -

Capitol Chevrolet responded

Steve, thank you for the amazing review and five star rating. I am happy to hear that you enjoyed your service experience with us and I have to agree with you, SONYA IS AWESOME! We are honored to have her as a part of the Capitol Chevrolet team. Thank you again for your business and we look forward to working with you again soon. Sincerely, Alex Flores, General Manager

January 17, 2020

"Very kind and funny also very helpful and good at his..."

- amanda11

Very kind and funny also very helpful and good at his job.would definitely go back again and see him. Great customer service. Definitely recommend

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Recommend Dealer
Yes
Employees Worked With
Jan 17, 2020 -

Capitol Chevrolet responded

Amanda, your five star review is greatly appreciated. Our top priority is our customers and making sure they are happy, and that they leave 100% satisfied. We are lucky to have Chris on our team. We appreciate you choosing Capitol Chevrolet & we hope to see you soon. Sincerely, Alex Flores, General Manager

January 11, 2020

"Great customer service, Will took Great care of me and my..."

- Aguilar8

Great customer service, Will took Great care of me and my car. Came to get an oil change and I seen the line was long so I was making calls to get picked up and come back later but it was finished before my ride even got here. Will didn’t force my hand on buy anything I didn’t want. Will continue to come to this place.

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Recommend Dealer
Yes
Employees Worked With
William Arévalo
Jan 13, 2020 -

Capitol Chevrolet responded

Thank you for your five star review. I am glad you enjoyed your car-service experience with us. It was a joy working with you. Thank you for choosing Capitol Chevrolet. We hope to see you again soon. Sincerely, Alex Flores, General Manager

January 11, 2020

"Zach D. has been awesome from the get go. Professional...."

- JAlvarado

Zach D. has been awesome from the get go. Professional. And makes you feel as part of the family there at Capitol. My go to!

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Recommend Dealer
Yes
Employees Worked With
Zach Deleon in service dept.
Jan 13, 2020 -

Capitol Chevrolet responded

Hello. Thank you for your kind review as well as your five star rating. We are glad you had an excellent experience at Capitol Chevrolet. We look forward to working with you again. Sincerely, Alex Flores, General Manager

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