Capitol Chrysler Dodge Jeep RAM

I was lucky to find a used Jeep Wrangler with all the options I wanted. It was advertised with a premium sunrider soft top and hard top. I bought it after the test drive. The soft top was in the back wit options I wanted. It was advertised with a premium sunrider soft top and hard top. I bought it after the test drive. The soft top was in the back with the seats folded down.“ There’s the other top” the salesman says. After getting home, I got it out of the Jeep to see what was involved in putting it on. After a few YouTube videos, I started laying out all the parts. This is when I realized I was missing more parts than I need for the installation. Oh ya, the top ,(which had a hole in it), itself was missing the back & both side windows. After 4 weeks of phone calls to the salesman,(no return calls), my wife finally went to the dealership demanding to speak with management. The said they were unaware of the issue. 4 weeks! ? I brought the top & Jeep to the dealership 20 minutes later. They said to leave it and they would put a soft top on it. Give us 2 days, we have an expert in installing tops. 3 days go by. I finally call to find out what’s going on. Oh, your salesman didn’t call you, it’s been ready. xxx! When I picked it up, I received a lesser quality dirty top with scratches on the windows. xxx! I love the Jeep, but will never buy anything from this dealership again. Never mind the issues with the bank financing and registration. More

This is a first class dealership! We purchased my daughters first car and the overall buying experience was exactly what I expected it to be for her. Jesse was great! Completely transparent, knowledg daughters first car and the overall buying experience was exactly what I expected it to be for her. Jesse was great! Completely transparent, knowledgeable and as helpful as could be. I would highly recommend this dealership to anyone in the market for a new or preowned vehicle. More

I have bought new Jeeps for 31 years. Have dealt with more than a few dealers in our area and tried Capitol for the first time. Overall the best experience of any especially the salesman Mike. more than a few dealers in our area and tried Capitol for the first time. Overall the best experience of any especially the salesman Mike. Jim C. Moosup More

They were honest and made the buying experience a pleasure. I will recommend them and my salesman Mike to any of my friends that are in the market to buy a jeep. pleasure. I will recommend them and my salesman Mike to any of my friends that are in the market to buy a jeep. More

Timely, professional, friendly, and courteous. Overall great experience and EXCELLENT customer service. I would rate 20/10 if I could! Best dealership around hands down. great experience and EXCELLENT customer service. I would rate 20/10 if I could! Best dealership around hands down. More

easy laid back car buying. I was in and out in about an hour with my new car. There was no pressure at any stage of the process. I will be buying from here again hour with my new car. There was no pressure at any stage of the process. I will be buying from here again More

I had a great experience with Juan and Al. They were honest and trust worthy. I would recommend this dealership to anyone. Both were very knowledgeable. honest and trust worthy. I would recommend this dealership to anyone. Both were very knowledgeable. More

Would not recommend I purchased a used vehicle 6weeks ago. Thus far, the vehicle itself is great. To purchase here, though, be prepared to haggle, do your homework. I was I purchased a used vehicle 6weeks ago. Thus far, the vehicle itself is great. To purchase here, though, be prepared to haggle, do your homework. I wasn't thrilled to have the keys to my trade-in vehicle held hostage while the negotiations were in progress; I had to ask twice to get them back. Also, the vehicle only came with one key. I was told because it contained a chip, the dealership could make a new one for approximately $300 (but not for 5weeks); I had one made at another dealership for $70. I was kind of surprised that they were okay with selling me a vehicle with only one key. My partner has purchased three vehicles there previously and was promised a 'referral reward' of $100 for referring me to the dealership. As I said, I bought my vehicle 6weeks ago and have yet to see this 'reward', despite contacting the dealership twice (in writing and on the phone). This is not my first vehicle purchase, I have had much better experiences elsewhere and would recommend anyone to look elsewhere also. More

great buying experience very happy the transaction worked out well 5 stars great salesperson made the buying red tape a little easier would not have a problem using this deal very happy the transaction worked out well 5 stars great salesperson made the buying red tape a little easier would not have a problem using this dealership in the future More

I would not recommend buying a car from this dealership, I was constantly lied to through the entire process during and after. I was told my credit would not be run more than 3 times, it was ran 8 times. I I was constantly lied to through the entire process during and after. I was told my credit would not be run more than 3 times, it was ran 8 times. I was told I would drive my car home that same day, I didn’t drive it home til 3 days after, I was told I would have the plates from the RMV, the latest 3 days after the vehicle was purchased. A week and a half went by and I got a call saying my plates were at the dealership ready for me, I drove 45 minutes, and was told they were not there. I was asked multiple times for the same documentation to process the registration of my vehicle, overall this place will do anything to make a sale, lie about everything to make you happy, and the staff has a huge issue with communicating with each other. I will never come back here, nor recommend anyone come here to purchase a vehicle. More