Capitol Chrysler Dodge Jeep RAM

Satisfied customer In September 2017 I purchased a 2008 Sebring hard top convertible from Capitol Garage in Willimantic CT, this was a smoking deal! I have been buying n In September 2017 I purchased a 2008 Sebring hard top convertible from Capitol Garage in Willimantic CT, this was a smoking deal! I have been buying new and used cars for some 40 years. I’m going to say this buying experience was different from the past, all were accommodating, professional and courteous. Taking delivery was a joy! The beginning of January 2018 I found an issue with the vehicle. I contacted Chris Bombara the general manager, to which he advised me to bring it in so they could look at it. I will say from my past experience with dealerships, as I sat waiting, I was mentally preparing & fully expected them to say, sorry & tuff luck! I handed my keys over to the service director Tony Paoletta who came back a short time later, to announce they were going to take care of the problem, with an apology. The stellar service continued as I worked with Steve in the service department to make the appointment for the vehicle to be brought in. Capitol sent “their guy” Keith Herzig to my home to pick up & delivered a clean vehicle upon return. Needless to say, I now feel an allegiance to Capitol Garage! They’ve got my business and I intend to spread the word to my family and friends. GREAT JOB EVERYONE! More

Bad service / wasted 4 days and hundreds dollars I brought my car in for an oil change and to fix three things: lights on the shifter periodically work, no heat coming through the vents, and a slow l I brought my car in for an oil change and to fix three things: lights on the shifter periodically work, no heat coming through the vents, and a slow leak in the passenger front tire. They could have told me all three needed to be replaced and i would have paid it just so it's fixed I called them (because they'll never call you) and joel (the service guy) said they are only going to fix the heater core and that my other problems don't exist. I wanted these things fixed and would have paid to replace 2 or 4 tired if needed and replaced the center console lights if needed. However they kept telling me there is no problem and they won't fix it. They day i picked it up i had them quote me on some tires. However after paying for a rental for 4 days, i think i'd rather go somewhere thats a little quicker. I will pritty much go anywhere that can give me solutions to my car problems and not just tell me there is no problem. When I picked up my car there were these red mechanic rags in my car. There was about 2 dozen of them. My car was parked tightly in the far back (like a 40 point turn was needed to get out). I brought the rags to the front counter and they all looked at me like i was crazy. I asked joel if someone could reset my oil change light (for some reason they don't do that during the oil change). He sat in my car for 5 minutes then said its all done. It wasn't. The light was still on but i was done with them at this point. Don't waste your time here, its not worth it. More

Good experience I purchased my Fiat 500L, used from Capitol. They have provided outstanding service while being polite and accommodating. I will continue to take my c I purchased my Fiat 500L, used from Capitol. They have provided outstanding service while being polite and accommodating. I will continue to take my car there for service. More

NO PRESSURE! Went in and explained that we didn't have a good experience at another car dealership in Ellington. And that we do not like to feel pressure. Let me t Went in and explained that we didn't have a good experience at another car dealership in Ellington. And that we do not like to feel pressure. Let me tell you they were all wonderful. Wasn't 100% sure about a 4 door 2017 Jeep Wrangler, had my mind on a two door. But, I still wanted to test drive it just to see if its something I might like. In the meantime the sales manager was going to look for a two door that I would be interested in. But taken the four door jeep for a long test ride, I feel in love. Christina made us feel super welcome and answered all our questions and now she will be our future sales WOMEN! She is Funny and just gets it. Didn't make us feel like she's waiting on a good sale. She made it seem like we have been friends for a long time. So cheers to Christina in becoming our future Sales Women! Thank you so much for being great! Even Patrick you were pretty amazing too More

Service department stinks The service department stinks. We bought a 2016 Dodge Ram last October 2016, the truck was in storage and just came out. The air conditioning wasn't w The service department stinks. We bought a 2016 Dodge Ram last October 2016, the truck was in storage and just came out. The air conditioning wasn't working. We brought the truck in last Weds. 9/6/17 to find the problem & you tech couldn't find anything wrong so they had to call Chrysler and we were promised a call back the next day or Friday morning. Called 3 times on Friday and left messages. As of today, 9/13 NEVER received a call back. I will be spreading the word and now taking truck to another dealership. More

Customer Service Excellence I recently decided to purchase a second vehicle and I knew what I wanted. Mike Breen was by far the friendliest sales person that I encountered during I recently decided to purchase a second vehicle and I knew what I wanted. Mike Breen was by far the friendliest sales person that I encountered during my ten day sales hunt for my perfect vehicle. He listened to what I wanted and worked with me to make it happen. I couldn't be happier with every person I worked with at Capitol Garage. They treated me like a friend and family member. This is a dealership that has brought their A-game to the customer service game. More

Awesome Probably the single best experience I've had when buying a vehicle. The salesman, Jim and I talked before I went up there because I was interested in Probably the single best experience I've had when buying a vehicle. The salesman, Jim and I talked before I went up there because I was interested in the 07 Nissan Quest they had for sale. I had told him I had just become a 1st time grandfather and was looking for a vehicle for my daughter. Who also happens to be acting stepmom to 3 young teenage girls. When my friend Steve and I arrived, we noticed the vehicle had 4 pink balloons tied to it and that it had 4 brand new tires. I understand the balloons, and I'd like to assume they put the new tires on for the same reason. Right from the get go Jim was friendly and accommodating. Then we met Patrick, I believe he's the sales manager or owner, who was as equally friendly and accommodating. Then I sat with Eric, their finance guy. He made me feel right at home and we were even able to put aside our sports team differences (LOL) and have a couple laughs. They treated me right, gave me a great deal, and my daughter is as happy as possible. I will go there again the next time I'm looking for a vehicle. thanks guys!! More

Excellent Customer Service for a Used Car Sale I recently purchased a used Jeep Grand Cherokee Larado from Capitol Garage. The experience was excellent with Shawn Gemelli (Sales Professional) and I recently purchased a used Jeep Grand Cherokee Larado from Capitol Garage. The experience was excellent with Shawn Gemelli (Sales Professional) and Eric Meyers (Financing). They were reasonable to deal with and had a low pressure approach to all aspects of the sale and the financing. Would highly recommend this dealership and their team. Tom S. More

Great staff! We purchased used a car for our son here and everyone treated us as if we were buying a brand new top of the line vehicle. Excellent customer service We purchased used a car for our son here and everyone treated us as if we were buying a brand new top of the line vehicle. Excellent customer service! We definitely recommend!!! More

GREAT family run business got a great deal on my new challenger with no hassles from super nice people - they even picked me up from 50 miles away so i could take delivery - we got a great deal on my new challenger with no hassles from super nice people - they even picked me up from 50 miles away so i could take delivery - went above and beyond, outstanding experience! More