Had a Dodge mini van less than six months old. It had a major rattle in the front suspension. Took it in to be fixed. Service manager said "We had done something to it", which was completely untrue. Couldn't and Wouldn't explain how or why, but would not submit repair for warranty. Talked with the staff that dealt directly with warranty and the service mgr. convinced him not to warranty. Called Chrysler in Detroit and, after they spoke with the service manager, they backed him as well. When I mentioned my 10 year old Honda had not been in the shop nearly as much as this six month old Dodge, I was told, "Well, there are other cars out there!"
Exactly right. I'll never buy another Chrysler product or car at Capitol Chrysler or anywhere that service manager is working.