Capitol Hyundai

Capitol Hyundai is a friendly and efficiently run service center. They presented the possible additional services but were not pushing the ones that I didn't want. The car was done earlier than estimated. center. They presented the possible additional services but were not pushing the ones that I didn't want. The car was done earlier than estimated. More

I brought my 1985 Hyundai Sonata in to have 2 more recalls taken care of. Jessie came out to meet me at my car, took the keys and got my paperwork submitted right away. I opted to wait for my car in recalls taken care of. Jessie came out to meet me at my car, took the keys and got my paperwork submitted right away. I opted to wait for my car in the waiting area, which is very nice by the way. I was told it might be 3 hours. I questioned that since I made an appointment and was told the service would take 30 minutes. I asked "why make an appointment then"? My car was finished and I was NOT notified, verbally anyway. I was sitting 20 feet from the service counter, watching the guys come and talk directly to their customers, or shout to them. I assumed the same would happen for me. I looked at my phone and saw that Jessie had sent a text that my car was finished. Unfortunately I didn't see that for 45 minutes. Service did a thorough check and I was given a loooong piece of paper with everything I need to have done. Unfortunately, I had just spent a couple grand at AAA for them to figure out why the check engine light was on and to fix the issue, which by the way was never resolved. I can't afford to keep dumping money into what I think is a lemon. I purchased it in 2018 with 29,000 miles on it, not a word about that specific model/year and all the issues people had encountered. This was NOT purchased at Hyundai, but at Enterprise. My car only has 71,000 miles on it now. I have taken good care of it, but for whatever reason, the light still remains. I have been to two Hyundai dealerships in the area. Capital Hyundai is by far the nicer of the 2 with several service guys at the counter, and they are pleasant. In a hurry but pleasant. The other dealership was always a negative experience. More

Last visit was pretty rough. My 11 month old Ioniq5 needed to be towed to the dealership on a Sunday. Got a call on Monday acknowledging my car was there and I described what had My 11 month old Ioniq5 needed to be towed to the dealership on a Sunday. Got a call on Monday acknowledging my car was there and I described what had happened. Agent told me it was likely my fault for 'not driving the car enough'. Then no contact for 8 days. No updates, no messages. They finally get to the work (never provided a pre work quote) and when I pick up the car what we discussed 12 days prior was not complete, which I discovered when I got home. When a new car dies the dealership has an opportunity to make it better. That was not the case this time around. More

They are always very friendly and keep me well informed about the repairs that need to be done. I can always find an appointment that works well in my schedule. about the repairs that need to be done. I can always find an appointment that works well in my schedule. More

I had an excellent experience from start to finish. The entire team was friendly, professional, and very helpful throughout the process. I am very happy with my new car and truly appreciate the outstan The entire team was friendly, professional, and very helpful throughout the process. I am very happy with my new car and truly appreciate the outstanding customer service I received. I would highly recommend this dealership to anyone looking for a vehicle. Thank you for making this such a positive car-buying experience! More

Had a great experience and Rolf was very kind and helpful. Will be happy to comeback. helpful. Will be happy to comeback. More

Jason Heinzmann was knowledgable, patient, and helpful. He was friendly and personable and made this experience our most pleasant car purchase ever! And the restrooms were great! He was friendly and personable and made this experience our most pleasant car purchase ever! And the restrooms were great! More

Above and beyond Great customer service! Very happy with being a part of the Hyundai team!! Very happy with being a part of the Hyundai team!! More

Great service advisor and good communication during the time the car was in service. Rolf is a nice guy. Thanks time the car was in service. Rolf is a nice guy. Thanks More

Great experience overall. Richard Luong was very helpful and patient with us during the whole process Richard Luong was very helpful and patient with us during the whole process More