Capitol Toyota
San Jose, CA
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505 Reviews of Capitol Toyota
Always going the extra step Daniel Incaprera was my service adviser and was great at letting me know about the service that was provided to my vehicle. Daniel is fair and consist Daniel Incaprera was my service adviser and was great at letting me know about the service that was provided to my vehicle. Daniel is fair and consistent. As I continue my service with Capitol Toyota I will make sure to make my appointments with Daniel he always seems ready to go the extra step to make sure I receive great service. More
Great Expierence for a First Time Buyer! Omar Ayna greeted me and my family at the door and supported us through to sale! He educated me on the best possible car based on my needs and was exc Omar Ayna greeted me and my family at the door and supported us through to sale! He educated me on the best possible car based on my needs and was exceptionally helpful. I was able to qualify for 0.0% APR and he educated me on current rebates. I was not rushed through the process of selecting a car and he walked me though all of the various internal and external features in all 3 models of the Prius Prime 2017 and 2018 model. I eventually went with a Prius Prime Advanced that had everything I was looking for and more at an amazing price-best I have seen in California and I did my research! I was approved quickly and was able to Ring The Bell! I was then offerred time to wait and watch the Warriors and was quickly introduced to JK who supported me in financing, contracting, and insuring my first car! JK treated me and my mother like family and I truly felt taken care of at Toyota Capitol. 3 family members are already on their way to head over and look at vehicles with this team! Thank you Omar and JK for the wonderful expierence-these two deserve a BONUS! Such great service, was in and out- Test Drive included! More
Great experience i had a good experience. Great customer service, i didn’t feel rush, people are knowledgeable and friendly. Thank you Danh and Christian. Elliot Marin i had a good experience. Great customer service, i didn’t feel rush, people are knowledgeable and friendly. Thank you Danh and Christian. Elliot Marin Jimenez More
Always excellent service. Leo has been helping me keep my two Toyota 4Runners on the road for 20 plus years now. He is always fair and gives me frequent updates as to what is t Leo has been helping me keep my two Toyota 4Runners on the road for 20 plus years now. He is always fair and gives me frequent updates as to what is the statues of my service or repair. the whole team at Capitol Toyota is solid. More
good service Service turn around was fast; drop off to pick up was <24 hours. Debbie in the service office was easy to reach, kept me updated, and gave great custo Service turn around was fast; drop off to pick up was <24 hours. Debbie in the service office was easy to reach, kept me updated, and gave great customer service. More
Bought new car James was very friendly and helpful. Christian also was very patient with my 2 kids running around during ya signing the paper work. It was a pleasant James was very friendly and helpful. Christian also was very patient with my 2 kids running around during ya signing the paper work. It was a pleasant experience. More
Unexpected problem No appointment. Problem was explained and info on what would be done. Service was thorough and honest. Thanks for being patient and detailed with an No appointment. Problem was explained and info on what would be done. Service was thorough and honest. Thanks for being patient and detailed with an older, retired person. Debbie is super. Very organized in explaining and the process. More
So far so goog Daniel was awesome ,fast service, cashier on Sun 5/19/18 was awesome, courteous and fast offer to call service advisor if I have question. Will come b Daniel was awesome ,fast service, cashier on Sun 5/19/18 was awesome, courteous and fast offer to call service advisor if I have question. Will come back & recommend friends... More
Above and beyond I can be picky about the people with whom I’m willing to work on a business deal. In fact, I walked away from two other dealerships before I got to C I can be picky about the people with whom I’m willing to work on a business deal. In fact, I walked away from two other dealerships before I got to Capitol Toyota. I had a very specific wish list including a difficult to find color combination. Rick moved mountains to see that I got what I wanted, and Mark answered all my financing questions and helped me work the best deal possible. I live about an hour away from Capitol Toyota, and there is a dealership closer to me, but assuming their service department is just as competent as their sales department, I won’t hesitate to go out of my way to keep doing business with Capitol Toyota! More
Efficient and pleasant Did the overnight drop off and got a phone call that my car was done at 10am which has always been the case (I have serviced my prius here 5 times now Did the overnight drop off and got a phone call that my car was done at 10am which has always been the case (I have serviced my prius here 5 times now). Super efficient and they always honor my premium car service warranty (aka they do what they can to make everything included within this warranty which I appreciate!!). My service advisor was Justin who was maybe 2 minutes away doing something so I was waiting at his desk and was SUPER busy had what seemed like 100 other errands to run and I'm sure the look on my face told the whole story because Paul Hall who was to the left of Justin said he would be happy to help me in the interim. Paul was awesome: he knew I was in a rush so helped me in a timely manner, was super friendly and just took initiative. Very good service adviser....should be promoted in my opinion because it was 10 minutes before closing and he appeared happy and still optimistic at this time. More

