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Cappellino Cadillac, Inc.

Williamsville, NY

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40 Reviews
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4130 Sheridan Dr

Williamsville, NY

14221

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Showing 40 reviews

September 19, 2017

Great customer service. When you buy a car at Keyser you don't just get a new car you get a great experience. This was our third Cadillac purchase from Keyser and we couldn' More

by Dawn K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kaprow, Rocco Zarcone
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

Dawn, we appreciate your loyalty! Your satisfaction is our number one goal, thank you for sharing your purchase experience. Wishing you many safe and happy miles in your new Cadillac!

September 14, 2017

Good Experience Excellent experience at Keyser Cadillac _–friendly, honest and efficient. I would recommend Keyser Cadillac to anyone looking to purchase a new or use More

by dtrippie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

Thank you for the reccomendation! We appreciate you as a customer and look forward to taking care of any future needs you may have. Enjoy your new vehicle!

September 08, 2017

First Class!! This was not my first Cadillac purchase. I have had the absolute pleasure of dealing with Paul on more than one occasion. I met him several years ago More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

John, thank you for your continued patronage! It is wonderful to hear your purchase experiences with us have all been enjoyable. We are proud to have knowledgable and personable auto sales professionals as part of our "Keyser family", as well as customers such as yourself!

September 07, 2017

Great place Thank you to the team at Keyser! Everyone was a pleasure to deal with. The attention to detail was exceptional. I wouldn't go anywhere else to get m More

by Rickyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kaprow, Rocco Zarcone, Mark Taggart, Rob Swanson
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

Ricky, Thank you! We appreciate your feedback and value your patronage. Many safe and happy miles in your new Cadillac!

September 03, 2017

Great dealer Very pleased with the service from this dealer and the attention we got from our sales rep Paul Tiernan. He was very accommodating and knowledgeable. More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

Rich, it's great to hear your purchase experience went smoothly. Thank you for your business. Happy and safe motoring in your new Cadillac!

August 30, 2017

2017 xt5 So pleased with our salesman, Paul Tiernan, Everything was excellent !! The price and quality of my car was well worth it. Highly recommend the de More

by Pamela DiBernardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

Pamela, thank you for your reccomendation and your patronage! Wishing you many safe and happy miles in your new vehicle!

August 30, 2017

Very Good and professional experience Very Good experience overall The salesman was professional and knowledgeable. The finance person was very Good. The new car brief was clear yet con More

by TMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Fanara, Rocco Zarcone, Anne Morrow
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

Thank you for your patronage! So glad your overall purchase experience was excellent. We look forward to seeing you again! Enjoy your new Cadillac!

August 28, 2017

Showed my ct6 Great Guy. Showed me features on ct6. Very thorough and took time to learn my needs first before presenting. Great Job selling me on why Cadillac is More

by Frankie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocco Zarcone
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

Frankie, thank you for sharing your experience with us! Your needs are our priority. We appreciate your patronage and look forward to helping you with any future needs you may have. Safe and happy motoring in your CT6!

August 20, 2017

My New Car I just got my new Cadillac which is a long way from my first car that I tried to buy without a radio! It was my 4th car that I bought from Keyser C More

by Thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tiernan, Anne Morrow
Oct 24, 2017 -

Cappellino Cadillac, Inc. responded

Wow.. thank you! We appreciate your continued loyalty and value you as part of the "Keyser family". Enjoy your new Cadillac, many safe and happy miles!

July 24, 2017

Terrible terrible customer service. The manager and owner were very rude and unprofessional. Stay clear of the dealership. They do not care about their customers Nor their satisfaction. More

by Cargal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Aug 08, 2017 -

Cappellino Cadillac, Inc. responded

We appreciate your feedback and sincerely apologize for this described experience. We believe in being transparent and upfront with all of our customers. This depiction is not how we do business and we welcome you back into our dealership to discuss this and allow us to fix it.

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